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CarFinanced  Reviews 

308
•
TrustScore 5 out of 5

4.8

Car Finance and Loan Company
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Review summary

Created with AI, based on recent reviews

Evaluating 170 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being exceptionally helpful, patient, and knowledgeable throughout the entire purchasing journey, ensuring complete guidance for every buyer. People consistently highlight the remarkably smooth, fast, and transparent service that makes securing car financing entirely stress-free and straightforward from start to finish. Some reviewers were not happy with occasional communication gaps, minor collection delays, or mixed updates regarding their final financing status. Buyers noted specific instances where they lacked timely responses or experienced brief confusion regarding whether their vehicle financing applications had been officially approved.

What people talk about most

Staff

People report positive experiences with staff, highlighting dedicated support and professional guidance... See more

Service

Customers consistently note positive experiences with service, highlighting fast, efficient, and professional... See more

Customer service

Consumers find customer service to be positive, frequently highlighting fast responses and supportive... See more

User experience

Customers felt high satisfaction regarding user experience, highlighting an overall smooth, quick, and... See more

Response time

Reviewers highlight high satisfaction regarding response time, often praising prompt action and fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have had a lovely lady called Aliyah look after me throughout my purchasing a new car journey and she has been absolutely wonderful! Nothing was to much hassle, provided me with so much knowledge a... See more

Company replied

Rated 5 out of 5 stars

Had the pleasure of dealing with Humera, all i can say is what a Great Asset to the company she is! So helpful, respectful, patient and gave me great advice. She's been helping me with my purch... See more

Rated 5 out of 5 stars

If you want fast and reliable customer service, get your financing done with Car Financed. Trust me; you’ll be glad you did. Adam understands what you need and always has solutions ready. With Car Fi... See more

Rated 5 out of 5 stars

Absolutely smooth and faster progress. Girl call Humera deen was so helpfull. Thank you once again humaera for handling my application and make my finance application so easy. Definitely gonna use the... See more

Company details

  1. Car Finance and Loan Company
  2. Finance Broker

Written by the company

At CarFinanced, we make car finance simple, clear, and stress free. Whether you have good credit, bad credit, or you’re self employed, we work hard to find a deal that suits your situation. We take the time to explain everything properly, keep you updated throughout, and make sure there are no surprises. Our goal is to help you get the car you want with a finance plan that actually works for you. Apply now in 60 seconds today.

Contact info

4.8

Excellent

TrustScore 5 out of 5

308 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 85% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(308)

169 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Great experience

Great experience, very helpful personnel

15 February 2026
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Reply from CarFinanced

Thank you for your review, we truly appreciate you choosing us.

Rated 5 out of 5 stars

Smooth and efficient experience from…

Smooth and efficient experience from start to finish. Adam went the extra mile with the service and was extremely efficient, professional and prompt. Would highly recommend. Thanks guys! 👌🏼

13 February 2026
Unprompted review
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Reply from CarFinanced

Thank you for your review, we truly appreciate you choosing us.

Rated 5 out of 5 stars

Nice friendly service

Nice friendly service, pretty quick response and always happy to help

11 February 2026
Unprompted review
CarFinanced logo

Reply from CarFinanced

Thank you for your review, we truly appreciate you choosing us.

Rated 1 out of 5 stars

Sylvia

I haven’t heard from Sylvia since Wednesday 18th February. She is not answering my calls or messages.

I had to take the car back to Milton Keynes to fix the AdBlue injector, and I live in Lancashire.

The garage isn’t even a Jaguar Specialist.

2 February 2026
Unprompted review
CarFinanced logo

Reply from CarFinanced

Thank you for your review, we truly appreciate you choosing us.

Rated 5 out of 5 stars

Job done, no pain.

Being inexperienced in the world of personal finance it was reassuring to find Adam was great at guiding me through the whole somewhat complex process. Thanks to him for making it a smooth and easy process.

5 February 2026
CarFinanced logo

Reply from CarFinanced

Thank you for your review, we truly appreciate you choosing us.

Rated 1 out of 5 stars

SCAM

SCAM. Payment was promised and later refused. I was misled about who I was dealing with, and communication ceased entirely. Proceed with caution.

6 February 2026
Unprompted review
CarFinanced logo

Reply from CarFinanced

Thank you for your feedback and we’re sorry to hear about your experience.

We take situations like this very seriously, especially when it involves our dealer partners. To clarify, payments are only released once all lender conditions have been fully satisfied and the deal has been formally approved and completed. If funding was not issued, this would have been due to outstanding requirements or a change in the lender’s decision at final stage.

Rated 1 out of 5 stars

I wouldn't do it again

26 January 2026
CarFinanced logo

Reply from CarFinanced

Hi Jeff,

Thank you for your feedback and we’re really sorry to hear you feel this way.

We always aim to provide a smooth and transparent experience, so it’s disappointing to know we didn’t meet expectations. We’d appreciate the opportunity to understand what went wrong and see if we can put things right.

Please email us at care@carfinanced.co.uk quoting your Trustpilot name so we can locate your application quickly.

Kind regards,
CarFinanced

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