Carelift Services LTD Reviews 

342
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 89 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and engineers for being exceptionally polite, professional, and extremely helpful throughout the entire installation process. Many consumers also highlight the remarkably prompt response times and highly efficient service when dealing with unexpected breakdowns or urgent repairs. Some reviewers were happy with the reasonable pricing and competitive costs of acquiring or hiring the equipment. People additionally appreciate the thorough and clear explanations provided regarding how the various stairlifts and devices operate. A few other people also felt that the tidy work standards left their homes clean and free of any debris.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting prompt responses and efficient... See more

Staff

Reviewers highlight positive aspects of staff, praising their friendly, efficient, and professional service... See more

Price

Users describe satisfaction with price, highlighting that equipment and services are offered at very... See more

Response time

Consumers find response time to be exceptionally positive and prompt. Reviewers consistently report quick and... See more

Product

Clients share positive opinions on product quality, highlighting an excellent range of equipment available at... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The installation was carried out just 2 days after our initial enquiry. Liam carried out the survey and went through our options and advised us on the most suitable installation. Paul, who carried out... See more

Rated 5 out of 5 stars

Great service, communication and price! We moved into a house with a stair lift already fitted. We needed it removed asap as new carpets being fitted. We contacted the team on Saturday and Liam was wi... See more

Rated 5 out of 5 stars

Carelift.co.uk was Recommended to me by the manufacturer of the stair lift Handicare. Having contacting them to arrange a service visit for the 9th February 2026 8-30 am. The engineer (James) arrived... See more

Rated 5 out of 5 stars

Outstanding Service! My parents were left in a difficult stressful situation when their usual service company decided not to attend a break down leaving my Dad confined to the downstairs of the house... See more


Company details

  1. Mobility Equipment Supplier
  2. Home Health Care Service

Written by the company

Carelift Services supply, install and offer after-sales repair, rental and maintenance on a range of mobility assisting products including, stairlifts, bathlifts, ceiling hoists & mobile hoists, and bathlifts. Across Norfolk, Suffolk, Cambridgeshire, and Essex.


Contact info

4.9

Excellent

TrustScore 5 out of 5

342 reviews

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No recent history of asking for reviews

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4.9

All reviews

(342)

87 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

You can’t go wrong buying a chair lift…

You can’t go wrong buying a chair lift from Care Lift we have just had our first year service.
A year ago I rang company in the Saturday they rang me back Sunday, Monday they came out to give us very favourable quote and by the Thursday it was installed. I can’t express how much it has changed mine and my husbands life and it’s used several times a day as I have a craft room upstairs which I can now use again.
Paul who did our service was lovely, polite and respectful.
I would highly recommend this company
Kind Regards
Anni Jewiss

20 January 2025
Unprompted review
Rated 5 out of 5 stars

Just recently been fitted with a new…

Just recently been fitted with a new stairlift. Liam the director explained the options available to us, and the two engineers, Chris and Paul, were very efficient and tidied up after fitting the stairlift. Paul explained how to use the equipment clearly so we could understand how to use it. Very pleased with the experience.

21 January 2025
Unprompted review
Rated 5 out of 5 stars

Carelift Services Ltd Service

Carelift Services Ltd contacted me to arrange the service that was under warranty. Paul the engineer turned up on time and carried out the service very professionally. He was polite and courteous which seems standard practice for this company. Very happy with the service provided and would happily recommend them.

10 January 2025
Unprompted review
Rated 5 out of 5 stars

10* company, great customer service

I read reviews for Carelift Services Ltd as I liked that they are local to me, I was already impressed with what I had read. I was kindly given a stairlift which unfortunately didn't fit my property. I spoke to Lesley about getting it adjusted and sent her photo's of the stairlift which she then gave to Liam. Hannah called me back to advise that the stairlift couldn't be adjusted but we then came to an agreement to part exchange it to one that would. Liam came round to measure up and go over the details, and 48 working hours later, my stairlift is installed! Chris came and fitted it for me, showed me how to use it and take away the other stairlift.
From the very first phone call, to the fitting of the stairlift, everyone has been amazing. Their customer service is second to none, very professional, very kind and caring, I honestly can't thank them enough or recommend them highly enough.
If you need a stairlift, whether your renting it, or buying a brand new or reconditioned stairlift I wouldn't recommend anyone else.
Thank you Lesley, Hannah, Liam and Chris. You've given me back my freedom and I can't thank you enough

16 December 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service and support from CareLift

Service and support from CareLift have been excellent. At relatively short notice, Liam quickly and efficiently identified the best product to meet our needs in terms of suitability, value for money and availability within our timescale, providing full and clear advice as to the pros and cons of different available products. Installation engineers Chris and Paul arrived punctually, were friendly, helpful, respectful of us and our property, completed the installation efficiently and neatly, and cleaned up very thoroughly afterwards. The whole process was completed in just over three weeks, though it could have been just over a fortnight had we accepted the first installation date offered. Our experience of customer service so far gives us every confidence that we will receive good future support with servicing and maintenance. CareLift are a pleasure to deal with. We would recommend contacting CareLift directly, as they offer a range of products, so you are not limited to a single manufacturer.

10 December 2024
Unprompted review
Rated 5 out of 5 stars

Fast service

Chris and Paul arrived on time on time got the job done despite being interrupted frequently which was taken in good part. Took the time to explain everything and make sure that I knew what I was doing and correct me when I got things wrong. Left things clean and tidy and checked through everything again with me.

6 December 2024
Unprompted review
Rated 5 out of 5 stars

Great service and communication.

The company sent Jamie to service and diagnose a problem with my stairlift. He was very generous with his time, polite and diligent. I had complicated faults with my stairlift and can now make a more educated plan on how I wish to proceed. Communication with main office was also a pleasant and easy experience.

3 December 2024
Unprompted review
Rated 5 out of 5 stars

Great company

The engineer arrived on time and quickly assessed the problem with our stairlift. He was polite, efficient and treated our home with respect. I would definitely recommend this company.

24 November 2024
Unprompted review
Rated 5 out of 5 stars

Satisfied Customer

From the first telephone conversation with Lesley, to the removal of the stairlift by Jamie and Barry, I was impressed by the service provided by Carelift Services.

Lesley was very friendly and helpful and made arrangements for collection. Jamie and Barry arrived in good time on removal morning and worked quickly and tidily. Very satisfied customer.

18 November 2024
Unprompted review
Rated 5 out of 5 stars

Carelift responded swiftly.

Carelift responded swiftly and offered me a home visit, a lot quicker (by several months) than the company that made and installed my stairlift. Chris, the engineer that came out was very polite and patient with me and my ramblings. I will definitely use Carelift Services again.

11 November 2024
Unprompted review
Rated 5 out of 5 stars

Excellent professional friendly…

Excellent professional friendly service. The gentleman was very nice fitted it in no time . Clearly explained everything couldn’t have helped anymore . Thank you whoever you were I hope this. Gets seen

15 November 2024
Unprompted review
Rated 5 out of 5 stars

Very impressed

From the initial contact to the completion of the fitting of the stairlift, the service has been excellent. Their attention to detail really impressed me and the care they showed towards my Mum. She is very pleased with the product and it has made her life easier. I wouldn't hesitate to recommend this company.

12 November 2024
Unprompted review

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