Carefree Destinations Reviews 73

It was a great experience booking with CareFree Destinations , they answered all my questions and made my booking experience very easy , I will definitely use them in the future.

The quality service and resort was a very good choice. Stayed at Mayan Palace Riviera Maya in April 2023 and it was the best.

Amazing customer service and an even better experience on vacation! The resort is simply breathtaking with the numerous pools and the gorgeous beaches. The staff was accommodating and available anytime day or night. Food was affordable and there were so many options. We will never stay at an all-inclusive resort ever again! Thank you Carefree Destinations for helping us enjoy this amazing vacay! We were on a modest budget and this saved us thousands!

I am not usually one to leave reviews but I feel obligated to other families that will be traveling and possibly using Carefree destinations to share my experience. We are a family of five, Me and my wife and our 3 kids: 5yr old boy, 3yr old girl, and a 5 months old boy. In March 2023, we decided to plan a much needed vacation to Mexico. I saw an ad on Facebook for 7 nights in Mexico for $599. It sounded very intriguing so I called the advertising company, carefree destinations and spoke to one of their agents and she painted their resorts to with Rosy colors saying that I would have the vacation of a lifetime with Vidanta. I was suspicious about the pricing and asked if it was all inclusive buy she said no and she went on to say that she and her 3 teenage boys ate well for the week for less than $500! I was sold. if she can feed her teenage boys well for less than $500 then surely I could feed my 5 and 3 year old well. We love Mexico for 2 things: Beach and affordable good food. I bought a voucher from her and We decided to go to Vidanta Riviera maya. A few days later, I decided to verify what she told me by looking up the resort and looking at the menus. When I looked at the menus, I was shocked. This is what I suspected. It felt like a tourist trap scam. “Get those foreigners into your difficult to leave resort and charge them whatever you want for everything!” To feed all of us at their cheapest restaurant, would cost at least $100 per meal. What the heck that’s more expensive than in the US! A quesadilla was $13, cheese and Tortilla…freakin’ cheese and tortilla. I decided to call carefree destinations and tell them I would like to cancel the voucher as this was false advertising. The once nice and helpful representative was determined to refuse me cancelling now that I had found out the truth. She said the voucher is “non refundable”. When I referred to the menu and asked her about the measly $500 that she told me she spent and calculated with her that it would be closer to $1400 if we are only at the resort, she quickly said that “I was only sharing my experience and I was not that you will have the same experience”! I was furious and demanded my money back. She refused. I told her, I would ask for a chargeback and she said good luck with that. We have your recording agreeing to a non refundable voucher. I will leave that statement for your judgement to decide if you want to give your money to this company. We could not get our money via charge back from our bank so we decided to go so we would not lose our voucher money for nothing. Sure enough, my suspensions were confirmed. Vidanta was a tourist trap with exorbitant prices, even more expensive than the US and we had to shop for our groceries at the grocery store and make most of our meals or go to restaurants in town so I wouldn't have to get a second job to pay for this trip when we come back! Do business with this company at your risk and do not trust their claims. Verify for yourself before booking a voucher with them. Carefree Destinations lol they should be called Careful of these Destinations!

I've booked with Care Free Destinations twice now. I was a little hesitant the first time. But everything went so smoothly that I was happy to use them again. I've even referred friends to them.

What a great resort ! Beautiful accommodations. Very spacious and clean.grounds are well kept! Many places to sit and enjoy the resort.

Picture perfect!! The resort was clean, rooms were cleaned and kept tidy. The pools were cleaned daily, and they're huge salt water pools. We found chairs easily at any time of day which is rare in my opinion, it was such a large resort that it never felt crowded. The food was delicious, and as a Plant Based person I was able to find food easily. The walk from the room, to the pools, bars, restaurants and the ocean is a beautiful trip through the rainforest!! You'll get your steps in! I bought this trip for my Boyfriends birthday and we ended up getting engaged on the trip, so it was a very wonderful experience!!
Overall wonderful experience there, I would recomend it!

Thanks for helping us book a fabulous vacation. The booking process was so simple and easy and the agent was very knowledgeable to point us in the right direction for the best vacation spot for me and the family for a great price!

I came across this company via a Facebook Ad. I was reluctant of course, since I had no knowledge of them. As the ad crossed my path at the right time (I needed lodging the next week in Puerto Vallarta), and the deal seemed sweet ($499.00 for a week's lodging), I gave the number a call. Spoke with Jennifer and then did some due diligence and it appeared to be legit. Called Jennifer back and paid for the week's reservation. After paying I was transferred to a very helpful woman named Cindy in the reservations department. She further helped to resolve any remaining doubts I had by giving me her direct line and telling me to call her with any problems. After paying, the account is sent to reservations and you wait a couple of days to receive a voucher number by email which then can be redeemed for the appropriate stay at hotel.

Bottom line: I had a week's stay at an upscale hotel in Puerto Vallarta that I would never have been able to afford otherwise. Cindy and Jennifer were very responsive to my needs.

Every stage of the process was easy and I received support at my destination

I found this great deal on facebook and even though I initially thought it was a timeshare, I sent a request for more information. I received a call from Jeniffer who helped me plan this for my family and even offered some upgrades. We chose to stay at the Grand Mayan based on her expertise and suggestion and this was the best vacation we have had in a long time. We did not have to attend a presentation and this saved us so much money on traveling with our 4 kids. Thanks Carefree, we can't wait to do it agein.

Was easy to book with them. They were responsive, friendly, and kind. Everything at the resort was as expected.

The lady I talked to about my reservation, flight and other details that were needed was extremely helpful and friendly. She explained everything very clearly and concisely and gave me time for questions - answering them so I knew exactly what I would be expecting. It was a great experience to deal with such a knowledgeable and friendly person.

My experience was great and didn't know what I was getting myself into but carefree destination was so easy and simple. Was the best first experience I could ask for

The fact that not only was Carefree Destinations helpful in booking my trip, but they also knew a lot about each place, and what they had to offer. It made my decision making about my destination so much better! They answered all my questions politely and efficiently! I will be reaching out to them again to book my next adventure!

We had such a wonderful time on our vacation booked through Carefree Destinations! I thought the deal was too good to be true, but it exceeded our expectations. Lisa helped me and my group book our trip. We couldn't be happier and are already looking into booking our next vacation! The resort was absolutely stunning. I have told all of my friends and family that they need to start using Carefree Destinations for all of their vacations from now on also!

Big room ,ocean views, clean, covenion, easy access public transportations

Best place we’ve ever been all around the world
Accommodations & hospitality are class act

Had a great week at Mayan - Puerto Penasco. Reservations and staff customer service was excellent. Our vacation was late March , the resort was probably less than 50% full on the weekdays so all of the different dining facilities were not open - but easy to get any pool location . Room service was great and we used for about 50% of dinners - Did the timeshare presentation on a rainy day and it went well the agents were courteous and not too pushy

It was the best experience ever! My daughter and I made great memories and had a blast. The resort was beautiful and well worth every penny. The service and atmosphere was wonderful. I would love to go back and would definitely use carefree destination again for any of my traveling needs.