I would have given a 5 star review if I had been able to get through to the service by phone quicker. I had left messages, sent a communication and had phoned all morning to no avail. Once I did get t... See more
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When you choose Care Club, you choose peace of mind. We believe all households deserve local, responsive and quality service at affordable price. Our professional, highly-skilled engineers are just a phone call away, and our team is focused on delivering a premium experience 365 days a year.
Contact info
Trigate, 210-222 Hagley Road West, Oldbury, B68 0NP, Birmingham, United Kingdom
- 0333 2412490
- reachout@careclub.co.uk
- careclub.co.uk
No recent history of asking for reviews
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Replied to 16% of negative reviews
Typically replies within 1 week
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The man came quickly to repair the…
The man came quickly to repair the leak,he was very polite and pleasant to deal with.
Care Club agent spent time in getting…
Care Club agent spent time in getting all information about payments and happily offered to reduce monthly payments for another year as well as arranging an immediate service to be carried out! Much appreciated!
Extremely friendly engineer
Extremely friendly engineer. He did a great job. He phoned later in the evening to check if all was okay.
A very pleasant experience
A very pleasant experience. The engineer was polite and friendly and explained what he had done. He was thorough, and left us happy with the service. I would recommend Care club to anybody.
Thank you guys.
Steve the engineer was excellent
Steve the engineer was excellent. Very knowledgeable and fixed the issue in minutes.
Brilliant
2 big jobs - boiler replacement and all radiator valves plus thermostat updated. The engineers were punctual, polite, and skilled, and got both jobs done beautifully, leave the flat spotless afterwards. The behind-the-scenes facilitation
was also meticulous. Thank you so much.
Leaking pipe.
Before I start I would like to know what you do if your emergency is after 1900hrs because I was unable to contact anybody except by leaving a message. I had to wait until the next morning to speak to somebody about my leaking pipe. The man turned up at midday and soon found the problem and fixed it in no time at all. Could have smiled a bit more but he did the job well and left everything tidy. The office phoned just to make sure I was happy with the outcome which I was. A professional job well done but try to sort out after hours emergencies.
After speaking to the call centre &…
Faulty Toiltet
After speaking to the call centre & explaining i had a toilet that wasn't stopping flushing. The operative booked me in with a plumber the following day. The plumber explained the ongoing issue i had & replaced a faulty syphon in cistern .
Excellent service and quick and…
Excellent service and quick and efficient repair, would highly recommend this service
A very friendly and helpful plumber…
A very friendly and helpful plumber attended, diagnosed the problems and returned with the spare parts needed. All was completed with the minimum of fuss and mess.
Fast reliable service found a plumber…
Fast reliable service found a plumber quickly that arrived at my home on the date that was scheduled had to return the following day with the part that was needed to do the job which he did and completed the work required
Wajed was great and very professional .
Wajed was great and very professional .
Great service again from Care Club
Good job done
Engineer was polite, friendly and did his stuff without fuss. Fortunately he was slim enough and flexible enough to get into the space under the bath, which was far too difficult for me.
Great job
Great job. It thought being a simple leaking, then found a broken pipe segment behind the wall. The engineer took an extra length of effort to repair the broken pipe before installing the new tap. Job very well done.
Totally brilliant
Totally brilliant. Engineer arrived promptly, and fixed my leaking toilet.
Excellent service from call out to final repair. Many thanks to all.
Excellent engineer
Excellent engineer. Knew his trade and worked professionally.
Boiler repair & service
Excellent, I could not fault work done, would recommend to all
What an amazing company
What an amazing company. As soon as I reported the job, they give me a time for someone to come out. He arrived on time and sorted my job out in 15 minutes. I pay monthly for this service and I have to say, it's worth every penny. Really fantastic customer service. And that is rare these days!
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