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Care Check Ltd Reviews 5,572

•
TrustScore 5 out of 5

5.0

License Bureau
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Review summary

Created with AI, based on recent reviews

Considering 793 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and extensive knowledge, making interactions very pleasant and productive. The customer service is frequently highlighted as outstanding, with many people appreciating the personalized and professional approach. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience, alongside prompt response times. Reviewers are particularly impressed with the quick response times and the smooth user experience, finding the system easy to use even for complex applications. However, some customers also noted initial difficulties with the proof of ID process for those undergoing checks, though switching to manual checks resolved these issues easily.

What people talk about most

Staff

Consumers find staff to be positive, with many reviewers highlighting the helpfulness, friendliness, and... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the helpfulness and... See more

Response time

Reviewers consistently express satisfaction with the promptness of response times, often highlighting quick... See more

Service

Customers consistently note positive experiences with service, often describing it as first-class, excellent,... See more

User experience

People report positive experiences with user experience, finding the process easy to follow and the system... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a query in relation to submission of info for a DBS check, I sent an email request for help and advice. Ben Leaver emailed me and we extremely helpful and knowledgeable from the outset. He pr... See more

Rated 5 out of 5 stars

Everything went well with completion of the online application.... Easy even for me. Sarah who advised and assisted with the final stage of verifying whether or not an enhanced dbs was required cou... See more

Rated 5 out of 5 stars

Had a chase up equiry about my dbs. Emily W was very helpful with step by step instructions and information about who to contact to find out which police department it was held at. Very prompt service... See more

Company replied

Rated 5 out of 5 stars

Easy and simple to use service. All you can ask for really when submitting so many applications. Alisha was helpful in explaining my query in detail, helped me understand the process. Great customer... See more

Company replied

Company details

  1. License Bureau
  2. Business and IT Consulting Agency
  3. Employment Consultant

Written by the company

Care Check works with a plethora of organisations ranging from independent care homes and schools through to NHS primary care trusts. We obtain three different level checks: Enhanced and Standard Criminal Record Checks for people working and volunteering within regulated industries and Basic Criminal Record Checks via Disclosure Scotland for individuals and organisations not entitled to request the Higher Level Standard and Enhanced level Disclosures. We provide paperless online applications via the DBS e-Bulk application interface, which eliminates errors and results in faster turnaround times for both DBS applications and DBS Adult First Checks. Our e-Bulk service is completely paperless and has revolutionised the way our clients process their DBS applications because no longer do forms need to be sent out and no signatures are required. Our Basic level applications are requested via the Disclosure Scotland B2B portal, again resulting in a much faster turnaround on results. If you are interested in registering your organisation for free please go to: https://www.carecheck.co.uk/register/

Contact info

5.0

Excellent

TrustScore 5 out of 5

6K reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 5 out of 5 stars

Very Helpful

Guidance is clear when submitting applications. Staff are very helpful when there is a query. Katie Crawford was particularly efficient and helpful this morning.

22 June 2026
Unprompted review
Rated 5 out of 5 stars

Charlotte's service

Had a exceptional service from Charlotte Dickinson. Professionally answered all by queries and actioned all required promptly.

19 June 2026
Unprompted review
Rated 5 out of 5 stars

Helpful Emily M

Emily M was very prompt & helpful with her responses to my enquiries regarding a new DBS application.

18 June 2026
Unprompted review
Rated 5 out of 5 stars

Emily M

Emily M - great help in getting to the bottom of the problem we were having. Helpful and prompt in her responses. Great asset to your team!

18 June 2026
Unprompted review
Rated 5 out of 5 stars

I contacted Care Check and asked for support regrading setting up a new staff member on the account and also wanted one removed.

I contacted Care Check and asked for support regrading setting up a new staff member on the account and also wanted one removed. Katie Crawford was very supportive, prompt and resolved this in no time. She gave clear information and the experience was excellent. Care Check's staff have excellent customer service and provide a great service.

17 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

I needed assistance with a colleague being loaded onto care check. I did not even wait 5 minutes for a response from Katie Crawford.

It took less than 15 minutes for the profile to be loaded and created.

Excellent customer service 10/10

18 June 2026
Unprompted review
Rated 5 out of 5 stars

Great experience with Emily.

Emily couldn't have been more helpful and supportive. She assisted me with my first DBS check and guided me through everything, making sure that I understood the process and ensuring that the check was submitted successfully. Would highly recommend

16 June 2026
Unprompted review

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