I noticed that no one has come back to staff for feedback after 1 year of use. I believe this is because they know and won't like the feedback. I think it only benefits those who are not either a pati... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Nourish care planning is just awful to use .Its difficult to find information quickly ,its not ituitive at all .They keep changing it which just makes things harder .I wish we still had pcs .
Joseph was extremely helpful this morning, not only dealing with the immediate problem but also pointing out where potential problems could arise in the future because of how we had 'Settings' set-up... See more
Company replied
The customer service from our account manager Lauren has been impeccable. To put it lightly we have not been the easiest to work with, but Lauren has helped us implement new processes to get out co... See more
Company replied
Company details
Written by the company
At Nourish, we believe every life should be lived to its full potential. That’s why we’ve harnessed the best technology to help you plan, record, and coordinate and report on care quickly and easily. Our flexible digital care management software gives you accurate notes, complete oversight of your service and evidence of care at your fingertips. With more informed decision-making, together we’re improving the lives of everyone involved in care. Benefits of Nourish Record, plan and coordinate care in real-time on the go Secure and accurate notes for better decision-making Personalise care for everyone you support Save time on administration and collaborate more effectively Join up and connect all your technology We’re an NHS Assured Supplier of social care technology. Let us help you take your care planning to the next level.
Contact info
Third Floor, Dean Park House 8-10 Dean Park Crescent, BH1 1HL, Bournemouth, United Kingdom
- 023 8000 2288
- hello@nourishcare.com
- care-planner.co.uk
2.9
Average
675 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Nourish Care
We take great pride in supporting our users so you can continue to support your community Kim, thank you for the review!
Excellent turnround time and service
20 October 2023
Reply from Nourish Care
Time is precious in care, as you well know Matt, that's why our industry leading support is always on hand to work with your team. Thank you for the review.
Outstanding customer service
Outstanding customer service, great scheduling system, would never use anyone else!
20 October 2023
Unprompted review
Reply from Nourish Care
We're so proud to be able to support our users like yourself Lucy and it's always wonderful to hear about your experience, thank you for the review!
Rob is a great account manager for us, he's always happy to assist and answer any question asked. And never leave us feeling stranded.
Great account manager{ Rob} friendly and always there when we need his assistance.
20 October 2023
Reply from Nourish Care
We know how valuable your time is Jane, that's why every CarePlanner user gets a dedicated Account Manager like Rob, to work with you and make sure you are getting everything you need from our system. Thank you for the review.
Excellent time
13 October 2023
Unprompted review
Reply from Nourish Care
Time is crucial in care and we are committed to taking care of yours Oluwanifemi, thank you for the review.
We have been using Care Planner since…
We have been using Care Planner since July 2023. I personally find the system easy to use. The rostering side is organised, easy to allocate, and user friendly. Your able to put a lot of information on service user files and put diary entries in place for important information. I am able to use the system for auditing purposes and staff training. I am personally happy we moved systems as Care Planner has reduced stress levels regarding rostering and the support team are friendly and will always try help where they can.
10 October 2023
Reply from Nourish Care
Thank you for the review Becky, it's great to hear how our new users are settling into CarePlanner and how the transition has been. We will continue to work with you and your team to make sure you get everything you need from CarePlanner.
Excellent Training
We had our Initial Care Planner training today and Hannah was brilliant and very informative .
11 October 2023
Reply from Nourish Care
We're glad you enjoyed the experience Rakhesh, Hannah and the rest of the CarePlanner team are excited to be working with you!
Thank you for the review.
Happy New Custsomers…
Overall we are happy as new customers of CarePlanner, The system works well and I haven't seen any moments of any glitches. The support team is helpful and informative. There are a few features that we had on our old system that are in the pipeline at CarePlanner but so far they have delivered on all their promises. The system is easy to use also.
10 October 2023
Reply from Nourish Care
It's a pleasure to have you on board Wayne, we're looking forward to a bright future together as we continue to develop our system in collaboration with users like you and your team to produce the best software solution for home care providers possible.
Thank you for the review.
Alex was super helpful and answered all…
Alex was super helpful and answered all my queries
3 October 2023
Unprompted review
Reply from Nourish Care
As your dedicated Account Manager Moureen Alex will always be here in case you have any more questions, thank you for the review.
Brilliant
Iddy was very patient and gave me enough time to enable us to understand how to use the system.
29 September 2023
Reply from Nourish Care
We are all about giving you the time you need Gloria, whether that's time with us to make sure CarePlanner is working for your service, or time with your team and the people they care for as a result of using CarePlanner with your service. Thank you for the review.
Very well prepared tutor and simple…
Very well prepared tutor and simple presentation. Highly recomend
25 September 2023
Reply from Nourish Care
Thank you for the review Matthew, we pride ourselves on making things as simple as possible for our users.
Great advisor Alex very clear and…
Great advisor Alex very clear and consise ...nothing too much trouble
12 September 2023
Reply from Nourish Care
Clarity is the key to success Sharon, so we are always available, with your dedicated Account Manager Rob and our industry leading support teams, to make sure things stay clear, simple and effective for your team, thank you for the review.
Excellent Time With Rob
I had a very good time with Rob. He was very calm and he made the content very interesting. I will love to have more sessions with him in the future.
14 September 2023
Reply from Nourish Care
As your dedicated Account Manager Rob will be with you every step of your CarePlanner journey Ebunoluwa, it's great to hear you've started on the right foot! Thank you for the review.
The product itself is a simple and…
The product itself is a simple and powerful one that does what they say it will. Customer service is second to none. My allocated manager - Alex has been brilliant and he was the only person we have had to deal with if we had any issues. I had to chop a star only because of time they are taking to release further new functionalities to keep with the growing demands of the care sector.
12 September 2023
Reply from Nourish Care
We're big believers in keeping things simple and personal, thank you for the review Kowcigan, and thank you for the feedback too, we develop our new features through collaboration with our users and we always welcome input like yours.
Responsive and Helpful
Responsive and Helpful
Rob has been really helpful in helping us move a number of branches across, nothing is too much trouble! Any questions we've had he has been able to run through to make sure we fully understand. 5 out of 5
11 September 2023
Unprompted review
Reply from Nourish Care
Getting set up on a new system is incredibly important, that's why we give all of our users a dedicated Account Manager, like Rob, to work with you every step of the way Annie, so we can make sure you get everything you need from us, thank you for the review.
Very informative and well presented
Very informative and well presented. I enjoyed every second of it. Well done.
12 September 2023
Reply from Nourish Care
That's what we love to hear Crispen, thank you for the review. We're very excited to work with you and your team!
Coastal care south
Rob is very helpful and will go the extra mile to help you out. Very funny and has a good sense of humour which with alot of customer service advisers you don't tend to get. Always happy and bubbly.
10 September 2023
Reply from Nourish Care
We appreciate how important the care you provide is, and how stressful it is at times, that's why we're so proud of the culture our Account Managers like Rob bring with their commitment to supporting our users with empathy and humour, thank you for the review Sam.
training was interesting and…
training was interesting and simplified.it tackled all our questions and was patient when we asked to go back to something he had already mention.
6 September 2023
Reply from Nourish Care
We work with our users, at your pace Ruth, so we can be sure we produce the right results for your team and community, thank you for the review!
What is says on the Tin!
We have been with Care Planner for 18 Months, and I can say that out of all our supplies, Care Planner has given us the least of any problems, it has been reliable, and it does what says on the tin! Unlike other suppliers of ours, where I spend most of my time addressing issues.
When we do have reason to highlight an issue, the team at CP, are fast to resolve it and very polite in the process
- keep up the good work!
6 September 2023
Reply from Nourish Care
We know how important the care you provide is Alastair, and we are dedicated to making your interactions with us as simple as possible to help relieve some of that pressure and make sure you and your team are focussing on the things that matter, taking care of your community. Thank you for the review!
CarePlanner - The way to go!
CarePlanner is a very compact and comprehensive planning system that is a major part of our success! It is an efficient and reliable system.
Our Account Manager Iddy is a great tutor and really took time to demonstrate how the system works and how we can derive even more benefit.
We would not hesitate to recommend this planning system to any organisation.
5 September 2023
Reply from Nourish Care
We here to take care of your time Hilda, and that means taking the time to understand you and create effective solutions together, Iddy will be a big a part of this process, and we can't wait to see what the future holds!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.