Card Town Reviews 730

TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Over the last four or five years we've used all the companies with varied outcomes but we'll definitely use Card Town this time again next year. Cards were of a really high quality with a crisp print.... See more

Rated 5 out of 5 stars

I always use Card Town because I can find the perfect card for every occasion, and even a few I never knew about. Their selection is always fresh and up to date, with new options every time I che... See more

Rated 5 out of 5 stars

I have ordered many Cards and Calenders from you over the past year and have never been disappointed so far, always delivered on time - very reasonable price- excellent quality. I am happy to recomm... See more

Rated 5 out of 5 stars

Highly recommended. Will be uploading more of my pics shortly. Problem sending from my end but, once sorted, will be back asap. Card quality fine. Image quality superb. You are looking at one happy bu... See more

Company details

  1. Gift Shop

Information provided by various external sources

Card Town is the new home of personalised cards. Offering 1,000's of cards covering all occasions like Birthdays, Anniversary’s, Mother's Day, Valentines and more. We offer the ability to add your own text and images to cards to make sure they are extra special!


Contact info

4.2

Great

TrustScore 4 out of 5

730 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Don't use

I'v used cardtown a few times now and out of about 6 times they have got half of the card wrong or they just haven't turned up. I only kept using them as they give me credit instead of sending another card out. If you email them they don't reply. Really bad customer service. Don't use

17 February 2014
Unprompted review
Card Town logo

Reply from Card Town

I am very sorry for the problems you have experienced and that your order was incorrect. Unfortunately I cannot find any emails from your email address since April 2013. If there is an issue with your emails then maybe you could call us on 0845 605 3950 so we can discuss further.

Rated 5 out of 5 stars

Brilbo Baggins

Love the service, its useful doing cards on line and gives you more variation and choice than supermarkets, plus I love loading the pictures onto personalise the cards, thought your promotion of adding a tenner credit and getting another tenner credit free was awesome. Good job team keep it up.

11 February 2014
Unprompted review
Rated 4 out of 5 stars

Decent enough card.

I was happy enough with the card but the quality of card could be better. The main disappointment was,there was no envelope to send the card on! So once you've opened it to check its right, that's it....no other envelope!

4 February 2014
Unprompted review
Rated 4 out of 5 stars

Lovely card, but NO envelope!

Hello,

I was very happy with the card, but you have not sent me an envelope to go with it and as this card was for a special occasion, I was very much disappointed.

I emailed regarding this, and asked if you could send me an envelope, but no reply from your team!

4 February 2014
Unprompted review
Rated 5 out of 5 stars

Absolutely fabulous

The service was so quick and efficient mg card arrived within 2 days and was perfect and oh so cheap too. They have excellent choice and quality is very good too . Will defo order again .

3 February 2014
Unprompted review
Rated 3 out of 5 stars

Excellent service & a top quality card received!

I was delighted with the card I ordered for my cousin who is competing with team GB in the Winter Olympics. The Union Jack border card was just perfect.
My picture was easily uploaded & straight forward to process, the card was delivered to my door the following day!
Excellent service!

3 February 2014
Unprompted review
Rated 5 out of 5 stars

Great Choice and Plenty of Options to Customise

I have been really pleased with Card Town. They offer some excellent discount codes which encourage you to use their service and then return again and again. I was particularly impressed with the large card upgrade service that was offered prior to Christmas.
Great service and speedy delivery.

28 January 2014
Unprompted review
Rated 1 out of 5 stars

Very disappointed

Very upset that I bought this card for my newphes 1st birthday and the card has not arrived. I appreciate that it could have gotten lost in the mail but, I find it unacceptable that I had emailed card town to inform them and I have not had a reply.

27 January 2014
Unprompted review
Card Town logo

Reply from Card Town

I am very sorry you have not received this card or a reply to your email. I can confirm that the card was sent so does unfortunately appear to be lost in the post. I have done a search for an email regarding this order but have been unable to locate one. It could be that it was accidentally picked up by our SPAM filter. Normally we reply to all emails with in 4 working hours. As a gesture of goodwill I can confirm that we have added some pre-paid credit to your account and hope you choose to place another order with us so we can restore your faith in our company.

Rated 5 out of 5 stars

Brilliant site.

I love this site very easy to use and so easy to personalise the card. Would highly recommend and will definitely use again . Also quick delivery.

22 January 2014
Unprompted review
Rated 5 out of 5 stars

Fantastic speedy service

I needed a special 50th birthday card, I ordered the evening before said birthday and the card came on the birthday even though it did say up to 3 days it actually took one day. Fantastic and the person who received the card loved the personal touch. Well done Card Town

21 January 2014
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look