I cancelled my subscription and discovered that I’m still getting charged. Went to their website and filled in the form as well, but nothing happens 🙁
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I do not trust Cardimate any longer. I cancelled my subscription 24 May 2025 and this was confirmed. I’ve since noted on my bank statement this month July that over $16USD was withdrawn why? Plea... See more
Company replied
I have been scammed 3 times by Cardimate. They get you to sign up for cardiac monitoring then every so often sneak money out of your bank account using details of your debit card. They refuse to give... See more
Company replied
Do not trust. They have billed me more than a hundred dollars already and I can't even get into the App! It tells me don't recognise email address. There is nobody to contact in terms of support -... See more
Company replied
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I cancelled my subscription and…
I cancelled my subscription and discovered that I’m still getting charged. Went to their website and filled in the form as well, but nothing happens 🙁
14 November 2025
Unprompted review
Reply from Cardimate
Hello there!
We appreciate your feedback and apologize for the inconvenience. To ensure clarity, we never process charges without confirmation. Kindly ask you to reach out to us at support@cardimate.com with "CardiMate.Review" in the subject linee, and we will investigate this matter thoroughly and provide the necessary resolution.
Looking forward to hearing from you!
Cancelled in Feb 2025 and still charging me!
I cancelled my subscription in Feb 2025 and have noticed only recently that they have still been debiting my account sometimes $16 sometimes $61!
I have raised a dispute with my Bank as this is unacceptable. I am in Financial Hardship hence why I stopped the subscription! Do not subscribe!
23 August 2025
Unprompted review
Reply from Cardimate
Hello Mannie.
We are sorry for any confusion. Please note that we never charge users without their consent, and if a subscription is cancelled, no further charges should occur. We would like to investigate this further. Please reach out to us at support@cardimate.com with "CardiMate.Review" in the subject line, and we'll assist you as quickly as possible.
Cardimate scam
I do not trust Cardimate any longer.
I cancelled my subscription 24 May 2025 and this was confirmed.
I’ve since noted on my bank statement this month July that over $16USD was withdrawn why?
Please advise but I will contacting my bank of your unauthorised fraudulent withdraw.
NgauruTD.
8 July 2025
Unprompted review
Reply from Cardimate
Hello Ngauru.
We’re sorry for any confusion and understand your concern. Please note that we never charge users without their consent, and if a subscription is canceled on time, no further charges should occur.
To help resolve this promptly, please contact us at support@cardimate.com with “CardiMate.Review” in the subject line. Our team will investigate the issue and work with you to clarify any charges.
Thank you for bringing this to our attention.
I’ve been trying to get my money back…
I’ve been trying to get my money back from this company. Don’t fall for the ads.
6 April 2025
Unprompted review
Reply from Cardimate
Hello Janet.
We're sorry to hear about your experience. We understand how frustrating that can be. Please know that we always prioritize customer satisfaction and work hard to resolve any issues promptly. If you're still facing difficulties, we encourage you to reach out to our support team at support@cardimate.com with "CardiMate.Review" in the subject line. We're here to help and will assist you as soon as possible.
I have request numerous times to cancel…
I have request numerous times to cancel with no luck and keep getting their automated response of no help to me. I cannot even log in with my email used to their website.
17 December 2024
Unprompted review
Reply from Cardimate
Hello Orlando.
We sincerely apologise for the frustration you’ve experienced. You can easily cancel your subscription by following these steps: Account > Settings > Manage subscription. If you’re still unable to log in with your email, please double-check the email address you're using. If you continue having trouble, please contact us at support@cardimate.com with "CardiMate.Review" in the subject line, and we'll assist you with any of your concerns.
We look forward to hearing from you.
I have been scammed 3 times by…
I have been scammed 3 times by Cardimate. They get you to sign up for cardiac monitoring then every so often sneak money out of your bank account using details of your debit card. They refuse to give a refund of the unauthorised payment. Looking at the person (Illia) I dealt with he has different photo identities on the website so they are fake. I informed the bank and police of the scam
11 April 2025
Unprompted review
Reply from Cardimate
Hello.
We’re very sorry to hear about your experience and truly understand how concerning this must be. Our goal is to provide a transparent and secure service, and we do not authorize any hidden or unauthorized charges.
All subscriptions are clearly outlined before any payment is processed, and confirmation is sent to the email provided at sign-up.
Please reach out to us at support@cardimate.com with "CardiMate.Review" in the subject line, and we'll assist you as soon as possible.
We look forward to hearing from you.
By far the biggest scam company that…
By far the biggest scam company that ever existed. You cancel your subscription and they still charge you saying that it needs to be cancelled on the web sight. They won’t refund you. Their customer service is disgusting and so are their lack of morals. I had to cancel my bank card so they wouldn’t keep charging me. BEWARE.
8 April 2025
Unprompted review
Reply from Cardimate
Hello Kristy.
We’re sorry to hear about your frustration. We want to assure you that we don’t charge anyone without their consent and that we provide clear instructions on how to cancel your subscription. We’ve already reached out to you to resolve this matter and ensure that the issue has been taken care of. If there's anything else you'd like assistance with, or if you have any questions, please don’t hesitate to get in touch.
DO NOT USE…
DO NOT USE…. It is IMPOSSIBLE to cancel subscription and they take over $50 a fortnight .. I am so upset 😞
8 April 2025
Unprompted review
Reply from Cardimate
Hello Rebecca.
We're sorry to hear about your experience. Please note that you can cancel your subscription anytime in your account: Account > Settings > Manage subscription. If you're having any trouble or need further assistance, please contact us at support@cardimate.com with "CardiMate.Review" in the subject line.
We look forward to hearing from you.
Deceptive subscription practices
Deceptive subscription practices. DO NOT TRY. APP IS NOT HELPFUL.
10 March 2025
Unprompted review
Reply from Cardimate
Hello Jalene.
We are sorry to hear about your experience. Please note that we never charge users without their consent, as there are multiple confirmation steps throughout the subscription process.
Rest assured, our team is actively reviewing your case, and we will work to resolve it as quickly as possible.
Thank you for your patience.
Been trying to cancel my subscription…
Been trying to cancel my subscription since my December login to the app doesn't matter still taking money from my account for 3 months so don't take the free trial it's cost me about $120.00 and still can't get it cancelled !!
1 March 2025
Unprompted review
Reply from Cardimate
Dear Mike,
We're sorry to hear about the issues you've encountered!
Please note that we never charge users without their consent. All additional purchases require the customer's confirmation. The app’s subscription auto-renews according to the plan you selected.
To cancel your subscription, please log into your CardiMate account and manage your subscription settings there.
If you need any assistance, feel free to reach out to us at support@cardimate.com with "CardiMate.Review" in the subject line and we will gladly assist you.
Scam Company
I seem to have the same issues as many people. I signed up for the free trial and was charged 11.99 and 19.99. I cancelled the free trial and trying to cancel anything that has to do with them. I can’t get in using any login options. I will be filing a claim with PayPal to get a refund. What a scam
Now that the company has responded, I seem to have gotten the same answers as others. They say I bought 2 subscriptions, why would I do that when I was on a free trial period. They will not refund me, but I did get everything cancelled. Stay away from this company
26 February 2025
Unprompted review
Reply from Cardimate
Dear Shawn,
Thank you for raising your concerns! We're sorry for any confusion.
It looks like the charges you received were for the subscription renewal after the trial period ended. If the subscription wasn’t canceled before the trial expired, it automatically transitioned into a paid plan as per the terms.
If you’re unable to access your account, please reach out to our support team at support@cardimate.com with "CardiMate.Review" in the subject line so we can assist you in resolving this. If you’ve already filed a claim with PayPal, their dispute process will guide the next steps.
Let us know if we can help further!
BEWARE!
BEWARE!! It is easy to get in but hard to get out! I’ve been trying to close my account since December!!
21 February 2025
Unprompted review
Reply from Cardimate
Dear Dorothy,
Thank you for reaching out!
To cancel your subscription, you can log into your CardiMate account and manage your subscription settings there.
If you need any assistance, feel free to reach out to our support team. Please contact us at support@cardimate.com with "CardiMate.Review" in the subject line, and we'll assist you with any of your concerns.
Shame on Cardimate
Shame on Cardimate! They took advantage of a military family by charging us $51.98 per month for several months. Keep away from this scam of a company!
10 February 2025
Unprompted review
Reply from Cardimate
Hello John.
We are sorry to hear about your experience. Please note that we never charge users without their consent, and always warn users about the automatic renewal of the subscription on the purchase screen before payment and in the check.
Please reach out to us at support@cardimate.com with "CardiMate.Review" in the subject line, and we'll assist you as soon as possible.
Another scam story
Another scam. I signed up for the free trial, was charged $19.99 and $11.99 in Dec. After I realized this does not measure bp, I followed their instructions on how to cancel - which was to check your Apple subscriptions to see if there is an account associated with this. There wasn't so I thought it was cancelled. Then in Jan was billed for $51.98. Have opened a dispute with my credit card company and hopefully this will be resolved. I also sent an email to the company but not expecting any answer. Just hoping they will stop withdrawing so much money from my account every month
25 December 2024
Unprompted review
Reply from Cardimate
Hello Joanne.
We are sorry to hear about your experience. Please note that we always warn users about the automatic renewal of the subscription on the purchase screen before payment and in the check. It sounds like your subscription may have been purchased directly through CardiMate, which is why you didn't find it on your subscription list.
Please reach out to us at support@cardimate.com with "CardiMate.Review" in the subject line, and we'll assist you as soon as possible. We look forward to hearing from you.
Terrible
Terrible, they keep taking money from my account even though I no longer have a subscription
1 February 2025
Unprompted review
Reply from Cardimate
Dear Sarah,
We appreciate your feedback and apologize for the inconvenience. To ensure clarity, we never process charges without confirmation. Kindly ask you to reach out to us at support@cardimate.com with "CardiMate.Review" in the subject line, and we will investigate this matter thoroughly and provide the necessary resolution.
Looking forward to hearing from you!
All their responses are fake
All their responses are fake. Don’t believe them. Ask your Doctor what they think. Don’t be fooled by wnat seems to be a kind and caring individual as they’re only after your money!!
25 December 2024
Unprompted review
Reply from Cardimate
Hello Roger.
We're sorry to hear that you feel that way. It’s always our goal to be transparent and provide helpful, supportive experiences for everyone. If you have any concerns or issues, we want to address them properly. Please feel free to reach out directly to our customer support team at support@cardimate.com with "CardiMate.Review" in the subject line, so we can assist you further.
Cardimate corrected issue
Do not trust. They have billed me more than a hundred dollars already and I can't even get into the App! It tells me don't recognise email address.
There is nobody to contact in terms of support - it is a scam. I'm going to get in touch with the bank to see if I can block them.
Update: Cardimate got in touch with me quickly and refunded half my subscription. They also cancelled my subscription as requested.
22 January 2025
Unprompted review
Reply from Cardimate
Hello Colin.
We are sorry to hear about your experience. Please note that we never charge users without their consent, as there are multiple confirmation steps throughout the subscription process.
We've already reached out to you with a resolution and are waiting for your reply to assist further. If you have any further questions, please don't hesitate to contact us.
We're here to help!
I paid for the first week and before…
I paid for the first week and before the week was up I cancelled as I didn’t wish to continue. I looked at the app and it said my subscription was cancelled but when I looked at my bank account I was charged £41.06. I contacted my bank but there was nothing they could do as the money had gone. How do I get a refund for this? I can’t even use the app as it’s cancelled so I want my money back!!
13 January 2025
Unprompted review
Reply from Cardimate
Hello Heather.
We are sorry for any confusion. Please note that we never charge users without their consent, and if a subscription is cancelled on time, no further charges should occur. We would like to investigate this further.
Please reach out to us at support@cardimate.com with "CardiMate.Review" in the subject line, and we'll assist you as soon as possible.
We look forward to hearing from you.
This is a fraudulent site
This is a fraudulent site. Don’t buy into it. They give the impression that this app can measure your blood pressure. It can’t. All it really does is track your BP data that you gave to manually input. They also purposely make it difficult for you to cancel a recurring payment. I also suddenly got an unauthorized charge of 39.99 after I subscribed. STAY AWAY FROM THESE PEOPLE.
15 January 2025
Unprompted review
Reply from Cardimate
Hello Bill.
We're sorry to hear about your experience. Kindly note the Cardi Mate app can't measure blood pressure as you need a special device for that, but it can actually measure your heart rate. However, if you take blood pressure yourself, you can enter the data into the app, like in a diary, and monitor any changes. You can cancel your subscription anytime in your account: Account > Settings > Manage subscription. We never charge without consent and always warn users about the automatic renewal of the subscription on the purchase screen before payment and in the check.
Please reach out to us directly at support@cardimate.com with "CardiMate.Review" in the subject line, and we'll assist you with any of your concerns.
We look forward to hearing from you.
This is a scam!
This is a scam!! Sent them an email to cancel 2 weeks ago and yesterday they charged my account 52.86!!!! This is a very shoddy company. I’m very disappointed. They need to be reported to the Better Business Bureau!!
24 December 2024
Unprompted review
Reply from Cardimate
Hello Bonnie!
We're sorry to hear about your experience. Kindly note that we never charge users without their consent, and you can cancel your subscription anytime in your account: Account > Settings > Manage subscription.
Please note that we've reached out to you asking you for additional information to assist you.
We're looking forward to hearing from you.
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