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Cardiff Gold Reviews 

580
•
TrustScore 5 out of 5

4.8

Gold and Silver Trading Company
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Review summary

Created with AI, based on recent reviews

Evaluating 302 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional and helpful staff, who are described as knowledgeable and patient in assisting with inquiries and purchases. Many people highlight the excellent service, easy ordering process, and the high quality of products received, which are often well-packaged and exactly as described. Reviewers frequently mention fast and secure delivery, with many items arriving quickly or even before the scheduled date. However, some customers also noted issues with delivery, specifically mentioning items being delayed, missing, or not arriving as expected.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, frequently highlighting fast and prompt delivery... See more

Service

Customers had positive experiences with service, consistently describing it as excellent, efficient, and... See more

Product

Clients share positive opinions on product, with many reviewers consistently praising the excellent quality... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, politeness, and... See more

Order

Reviewers mention positive feedback about order, with many customers praising the quick and easy ordering... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First time buyers so were a little unsure about our change of focus with our savings. Appreciated the professional and unhurried manner of the staff member, especially as she answered our questions wh... See more

Rated 5 out of 5 stars

Excellent service as always with a great knowledgeable team. Great conversation on current market trends & the ever increasing change on economic global affairs. A very professional & swift OR…sh... See more

Rated 5 out of 5 stars

I’ve never ordered gold online. I was hesitant as I’d never come across cardiffgold before, but I called them before ordering and someone actually answered which eased my worries a little, I placed th... See more

Rated 5 out of 5 stars

This was my first experience buying from Cardiff Gold and I must say I was was impressed by the service. I was left with the impression they would go above and beyond to help me! The item was as d... See more

Company details

  1. Gold and Silver Trading Company

Written by the company

Cardiff Gold are a precious metal dealer in the heart of Cardiff. We Buy, Sell & Trade all types of precious metals including Gold Silver Platinum and Palladium. Plus Watches, Whiskey, Jewellery and much much more

Contact info

4.8

Excellent

TrustScore 5 out of 5

580 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 25% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(580)

278 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

My delivery was next day as Cardiff…

My delivery was next day as Cardiff Gold said it would be.Exactly as described,in pristine condition.
Now adding to my investment portfolio.
Would recommend Cardiff Gold to anyone looking to invest in metals at a very good rate.Customer experience was excellent.If I had any issues I could just pick up the phone and call them.

27 February 2026
Rated 5 out of 5 stars

Visiting Cardiff gold was a pleasure

Visiting Cardiff gold was a pleasure. The staff there are very polite, respectful and very helpful, not only in selling gold but giving great advice. I would recommend them to anyone interested in buying or discussing gold.

3 February 2026
Rated 1 out of 5 stars

Really annoyed with Cardiff Gold

Really annoyed with Cardiff Gold. I received an email to state the bars were in stock , I immediately logged on to the site , both bars were showing in stock and it wouldn’t let me buy either . I emailed Cardiff Gold 4 times making them aware and even sent a screenshot. Eventually after half an hour it said I could buy them and when I finally got to checkout they were sold out ! Absolute shambles ! It does make me wonder how they can email and say they’re in stock and then not allow you to buy them when their website showed them in stock! I’m really annoyed at this company right now ! I’m sure they will have a good story to say it wasn’t their fault etc . It’s just left a sour taste in my mouth . After reading all the good reviews . I feel totally let down by Cardiff Gold . I was on their site within 30 seconds of the notification so they can’t even justify saying they sold out because they were available and for half an hour their website wasn’t allowing a purchase !

Update today 12th February, Cardiff Gold have requested more information from me asking for a reference number through TRUST PILOT , how can I have a reference number when their website wouldn’t allow me to purchase the items even though they were in stock. ? I have proof I sent them 4 emails direct to their customer service and with a screenshot proving it would not let me buy the stock ! It’s extremely clever from Cardiff Gold asking for a reference number because I wasn’t allowed to purchase the items they will say my review is fake but the review is based on not being able to purchase the products. That’s my review . I can give a reference number becaise I wasn’t allowed to purchase the products in stock !!)

11 February 2026
Unprompted review

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