First time buyers so were a little unsure about our change of focus with our savings. Appreciated the professional and unhurried manner of the staff member, especially as she answered our questions wh... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Excellent service as always with a great knowledgeable team. Great conversation on current market trends & the ever increasing change on economic global affairs. A very professional & swift OR…sh... See more
I’ve never ordered gold online. I was hesitant as I’d never come across cardiffgold before, but I called them before ordering and someone actually answered which eased my worries a little, I placed th... See more
This was my first experience buying from Cardiff Gold and I must say I was was impressed by the service. I was left with the impression they would go above and beyond to help me! The item was as d... See more
Company details
Written by the company
Cardiff Gold are a precious metal dealer in the heart of Cardiff. We Buy, Sell & Trade all types of precious metals including Gold Silver Platinum and Palladium. Plus Watches, Whiskey, Jewellery and much much more
Contact info
14-18 City Road, CF24 3DL, Cardiff, United Kingdom
- 02920470506
- sales@cardiffgold.co.uk
- cardiffgold.co.uk
4.8
Excellent
584 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 22% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service great communication…
Excellent service great communication well packed excellent copper bars very well presented would highly recommend
27 October 2025
I ordered 1 10oz germania copper bar…
I ordered 1 10oz germania copper bar and 3 5oz germania copper bars and when my ordered turned up was only a 1kg copper bar not what I ordered very disappointed not only that I’ve had to cancel my orders with my customers because they sent the wrong items
28 October 2025
Unprompted review
Reply from Cardiff Gold
Thank you for your review, and I’m genuinely sorry for the frustration caused by this mistake. We completely understand how disappointing it is to receive the wrong items — especially when you’re relying on them to fulfil orders for your own customers.
We’ve been really pleased to see that your earlier experiences with us were positive enough that you felt confident building a resale business around our products and pricing. That trust means a great deal to us, and we’re sorry to have let you down on this occasion.
This was a genuine packing error, and we’re committed to putting it right as quickly as possible. Our team has already arranged the correct items and will ensure they reach you without delay, along with any support needed to minimise disruption to your own customers.
Thank you for bringing this to our attention — we will use it to further strengthen our accuracy checks. We appreciate your business and hope to restore the confidence you’ve previously had in us.
Very smooth and professional service
Very smooth and professional service. Clear communication, fair rates, and fast payment. Everything was transparent with no hidden fees. Cardiff Gold truly deserves its 4.9 Trustpilot rating — highly recommended!
28 October 2025
Unprompted review
Fast delivery from an excellent dealer
Fast delivery from an excellent dealer. Would buy again.
6 October 2025
Everything went as expected
Everything went as expected, from order to delivery. Fantastic service from Dan & Tash.
6 October 2025
Very quick delivery and great coins…
Very quick delivery and great coins happy customer 😄
9 October 2025
Very professional and very quick…
Very professional and very quick delivery compared to other bullion companies
9 October 2025
Arrived on time and well packed.
9 October 2025
Amazing
Fast service, beautiful product. 100% recommended if you are looking for precious metals.
7 October 2025
Positive experience for first time buyers.
First time buyers so were a little unsure about our change of focus with our savings. Appreciated the professional and unhurried manner of the staff member, especially as she answered our questions which she’d no doubt been asked many times before. Also her patience as we battled with the bank to release our money.
4 October 2025
Purchase of Gold
Excellent, Fast, Knowledgeable Service.
I went to buy Gold and was surprised to see many other metals, coins and collectibles.
A very nice visit and I will go back again for sure.
4 October 2025
Amit and the team were excellent at…
Amit and the team were excellent at Cardiff Gold. They helped me find a solution to what i needed.
24 September 2025
Great service as always 👍
27 September 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.