useless information. This is a sales tool for dealers made to look like a tool for buyers. follow the money!
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I thought motormouth car reviews on YouTube was decent and fell for his pitch about better deal using his promo code at Carcostcanada get a new car at dealer invoice pricing. I am totally scammed. The... See more
Useless information. Looking to buy a ford mustang gt premium and its telling me that an msrp vehicle of 64 grand cost the dealership 58 grand and yet the same dealership and all other dealerships sel... See more
Company replied
(1) I'm not a member. I just tried the intro' car cost data complimentary quotation on a new car. (2) All I received for my first search was the dealer's car cost/price set by Toyota Canada. I e... See more
Company replied
Company details
Information provided by various external sources
Sign up and get free dealer invoice price reports. Save big on your next new car. Call us at 1.866.453.6995. In business since 1999, CarCostCanada® has helped over 400,000 Canadians save money while purchasing or leasing a new car. Its Better than Free®.
Contact info
5080 Timberlea Boulevard, Suite 215, L4W 4M2, Mississauga, Canada
- 1.866.453.6995
- member-support@carcostcanada.com
- carcostcanada.com
1.2
Bad
785 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
There selection is good and pricing is…
There selection is good and pricing is reasonable, haven't made a purchase as yet as I am new to this site.
12 May 2019
Unprompted review
Reply from CarCostCanada
Hi Matt, thanks for your feedback! We are happy that you find our services useful! We wish you the best of luck with finding your next brand new vehicle and please do not hesitate to contact us if you require any assistance
Program worked well and gave me the…
Program worked well and gave me the info I needed. Had a bit of trouble printing out a detailed report though
12 May 2019
Unprompted review
Reply from CarCostCanada
Thank you so much for your review! We are happy that you were able to get the information you needed. Please keep in mind, if your require any assitance from us at all, you are always welcome to reach out to us via our live chat, by email at member-support@carcostcanada.com or 1-866-453-6995 ext 9AM- 5PM Eastern Time.
Made buying our new car hassle-free!
12 May 2019
Unprompted review
Reply from CarCostCanada
So happy to hear about your experience! Thank you for your 5 Star rating and we truly hope you enjoy your new vehicle
This is a 'dealer driven' program
This is a 'dealer driven' program. I don't appreciate being hassled by the dealer. I know how to contact them on my own if I'm interested in pursuing the details of the offer. In any case, it wasn't much of an offer though it might be a starting point for someone ready to do business.
11 May 2019
Unprompted review
Reply from CarCostCanada
Hi there, thanks for leaving us with your thoughts, we appreciate you taking the time to do so!
Here at CarCostCanada, one of our many priorities is being able to be of service to ALL of our members. Although there are some members who may not find the dealer referral feature suitable for them, we do have many members who actually require and prefer the assistance. With that being said, we also have other options available for members who find they do not need the same assistance. We encourage all of our members to reach out to our member support team with any concerns you may have regarding the service as someone will always be available to assist you. Please contact us at your earliest convenience if you would like to discuss this further! Thanks again
Great start to finding a new car
If you're interested in buying newer models, this is a great starting point to find a vehicle.
9 May 2019
Unprompted review
Reply from CarCostCanada
Thank you very much for your 5 Star Rating and your awesome feedback!!!
Help prcing for negotiation with some…
Help prcing for negotiation with some dealership
9 May 2019
Unprompted review
Reply from CarCostCanada
Wonderful news! Thank you for your 5 Star Rating. We are so happy we were able to assist you
Great experience on buying a car
8 May 2019
Unprompted review
Reply from CarCostCanada
Thank you for your feedback and your 5 Star Rating!
Ran into a couple of minor snags
Ran into a couple of minor snags. The end result was what I was looking for.
6 May 2019
Unprompted review
Reply from CarCostCanada
Gary, we are glad to hear you were able to navigate through and eventually find exactly what you were looking for! In the future please keep in mind, we have a wonderful line up of member support agents who would be very happy to assist you! We can be contacted at 1-866-453-6995 ext 200. - via our live chat directly from carcostcanada.com or member-support@carcostcanada.com
Thanks for your feedback!
Reply from CarCostCanada
Thank you "Happy Customer"! So glad you found CarCostCanada useful to you. Happy driving !!!
Having the true price for the vehicle…
Having the true price for the vehicle made it easier negotiating with the dealer and we ended up getting it for the lower of the prices recommended by Carcostcanada.com.
5 May 2019
Unprompted review
Reply from CarCostCanada
This is great news! We are always happy to hear feedback from members who were able to make an amazing deal and save, even if it means getting a better price than what was provided by CarCostCanada! It is wonderful to hear the report contributed to making your negotiations easier.
Really good
Really good, fast customer service!
Appreciate the info provided for quote and quick follow up by salespeople at dealership.
5 May 2019
Unprompted review
Reply from CarCostCanada
Thank you Mary! We appreciate your positive feedback
Reply from CarCostCanada
Thank you for your feedback. We are so happy to hear you find our website informative!
Not Honest
The purpose of CarCostCanada is to provide car dealers with the names of buyers actively looking for vehicles, without the buyers' permission. This purpose, of course, is never stated on the website.
CarCostCanada claims that its recorded Dealer Prices are accurate. However, given that its primary loyalty is not to customers but to dealers, there are considerable grounds to suspect that actual Dealer Prices are lower than those stated on the site. That automatically gives dealers a negotiating cushion.
Suppose the actual dealer price is $1000 lower that what's stated on CarCostCanada, CarCostCanada can demand $500 as a kickback from the dealer upon completion of a sale.
I hereby challenge CarCostCanada to publish its full dealer agreement on its website.
4 May 2019
Unprompted review
Reply from CarCostCanada
Hi Josh, we appreciate you taking the time to share your thoughts with us regarding our services.
CarCostCanada™ was launched in 1999 to assist Canadian New Car Buyers with their purchases. Our information provides members with the confidence to enter the new car dealership knowing that they are on a level playing field with the dealer.
We have always been completely transparent with our members and we continue to provide a trustworthy service. Dealer Referrals and our Recommended Dealer feature were deployed by CarCostCanada™ to facilitate the purchase of a new vehicle from dealerships who are cooperative. The prime objective here is to bring consumers and dealers closer together. Our information eliminates the guess work associated with purchasing a new vehicle. The fact that we provide a referral to a new car dealership is clearly mentioned on multiple pages on our website. All users have access to this information prior to registration.
Our Recommended Dealers are trained by CarCostCanada™ Development Specialists on how to provide our members with the highest possible level of service and to use our price reports to ensure the member is completely satisfied and knowledgeable about the quality of their deal.
The accuracy of our data is not debatable. Any data that is published on our website, from MSRP’s and Invoice Pricing to rates, programs and incentives are 100% accurate. Since 1999, CarCostCanada™ has serviced over 400,000 consumers. We unequivocally stand behind the accuracy of this information.
As previously stated, our relationship with new car dealers is driven by the mandate to bring consumers and dealers closer together. While we will not publish the entire agreement, here is an exert that speaks to the manner in which our members should be dealt with; “respond to CCC Members …and provide prompt, courteous, professional purchase assistance on a cost plus a margin basis”.
This agreement is signed by all dealerships that participate in the CarCostCanada™ program. Our mission is to deliver a seamless purchase experience and we do not demand kickbacks from dealers.
I need help and online assistant walked…
I need help and online assistant walked me thru. I did one price check so far and was very helpful.
3 May 2019
Unprompted review
Reply from CarCostCanada
Thank you very much for reaching out to us online and for your amazing 5 Star Rating!! We are so happy that we were able to be of assistance to you.
It didn't do much for me
It didn't do much for me. I met a great sales man, still have no idea of pricing. The trickery continues in the auto pricing game.
3 May 2019
Unprompted review
Reply from CarCostCanada
Hi there Lex, thank you for sharing your experience with us. We are disappointed to hear that you did not find our service useful to you while on your quest to purchasing your brand new vehicle. We make it our duty to be completely transparent with our members as our service has been put in place to assist consumers who plan to purchase a brand new vehicle. Our reports intend to provide our members with savings! We publish the invoice price of the vehicle and all of the current programs, rates and incentives so that our members walk into their Recommended Dealership armed with all of the information necessary to ensure confidence in their purchase. Although your price report may be taken into consideration at a dealer that is not recommended, we always encourage our members to visit the Recommended Dealer listed in their report! Recommended dealers are trained by CarCostCanada specialists on how to properly handle our members and fulfill CCC's conditions when pricing out vehicles based on our price reports.
lacks good user experience
3 May 2019
Unprompted review
Reply from CarCostCanada
Hi there, thank you for taking the time to share your thoughts with us about our services. Here at CarCostCanada, we stand by encouraging our members to reach out to us with any questions or concerns they may have not only with regards to pricing and Recommended Dealers, but with site navigation as well. We constantly work to update and improve our service to make is as user friendly as possible. With that being said, we noticed that there was no contact made between you and our member support agents. We would be happy to assist you with whatever you may need when it comes to using CarCostCanada's services. If you are interested, please reach out to us at your earliest convenience and one of our wonderful member support agents will be there to assist you! Thanks again for your time
Coming in with the report really makes…
Coming in with the report really makes the difference.
We were able to have a straightforward discussion and walk out quickly.
1 May 2019
Unprompted review
Reply from CarCostCanada
So happy you found our service so useful to you. Happy driving!
Provided the information I needed to…
Provided the information I needed to negotiate a fair discount from the dealers MRSP.
Knowing the dealers gross profit levels the playing field and speeds up the buying process
29 April 2019
Unprompted review
Reply from CarCostCanada
We are pleased to hear that the information we provide was exactly what you needed to feel comfortable and get the best price possible on your new vehicle with a fair discount!
Its always nice to have more info and…
Its always nice to have more info and be prepared Thanks.
29 April 2019
Unprompted review
Reply from CarCostCanada
It's truly our pleasure, thank you for being a loyal CarCostCanada member!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.