I would give zero if I could
I would give zero if I could. Bought 4 pairs of stainless steel drawer runners only to find out they are ZP steel when installing. Stopped communicating with me when I complained. No after sales service. Shady company.
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I would give zero if I could. Bought 4 pairs of stainless steel drawer runners only to find out they are ZP steel when installing. Stopped communicating with me when I complained. No after sales service. Shady company.
They sold me what appeared to be a USED toilet cassette.
Unbelievable that such a thing could even occur. Zero quality control. Shipped in like new packaging but when I opened, there were smells, marks and wet as was clearly a previously used toilet.
UPDATE:
After sales support got in contact with me after lodging a claim with PayPal. The representative was extremely sympathetic and made a very good effort to rectify the situation and kept me informed the whole way. Settled outside the PayPal claim and I am very happy with the outcome. This ended up being a rare occurrence but the support received made up for the issue. Dometic water test the units and don't always clean out and fully dry then before shipping, causing stock sitting for a while to develop the smell.
Fantastic Vendor.
I had an issue with the cart, but one quick phone call and Scott helped me out.
Ordered on the 18/06/2026 and we received in Darwin N.T on the 23/06/2026. (5 Days WOW !!!)
I ordered 2 x Maxxfan Plus 356mm x 356mm with Thermostat and Manual Lift. 10 Speed. 00-04000KIA at a great Price and the Best Shipping Downunder.
I will definitely buy from them again.
Arrived safe and Sound well Packed and labelled.
BEWARE BEWARE BEWARE this company, I purchased some window blinds at a cost of over $870. Once I received the blinds I found they do not fit and wanted to exchange them for another brand, still in the packaging so I sent them an email and was informed that there is a 20% restocking fee! $175 for them to put them back on the shelf! On top of the cost of freight (which is understandable) I gave them a call and was just told "That's our policy" I will never purchase from this company ever again and will be telling everyone I can how poor their customer service is. I would have been happy with a store credit or even a nominal restocking fee and would have purchased the other brand which was more expensive. Instead they lose out on further business and I wont return the original purchase. I would rather throw them to the tip than give them the satisfaction of ripping me off further. Please make sure, if you are silly enough to purchase something from them that it is perfect for what you want. Beware Beware Beware
Got a new RV aircon from them
Great service came within 3 days
Great service
If I could give zero stars I would. Purchased a drawer fridge which was on sale, weeks later received an email stating the product is out of stock. No offer of a comparable product or even a few bucks off a different fridge. Terrible experience and customer service. Not what I expect from an online retailer.
Very disappointed with the interactions with this site.
Be very careful when you order, as they are stringent on a 20% restock fee, plus postage.
I found that their site caused a wrong product to be ordered as they offered alternative 'bundled' products. I was surprised at delivery when I had a different Inverter.
They want $230 to restock - that's gouging.
Their prices are competitive but be very careful on their customer service.
I have had a number of emails and a phone call they show NO fixability.
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