The Salesman Yasin was very professional and helpful. There was no hard sell of the ancillary items but clear information was freely offered. I will reserve full judgment until the deal is completed... See more
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Review summary
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Staff was helpful and courteous. Car was delivered when promised. Unfortunately there was no Basic Owners Manual, to explain basics like required tyre pressure, how to programm the radio etc. This... See more
Company replied
Showing the car was great and the staff very up beat and helpful. BUT you do need to advise people of how you expect payment. I do not do phone banking and my limit on BACS transfers was not suffici... See more
Company replied
Great communication, excellent customer service, friendly warm reception and attentiveness. The only reason I have not given a five star review is that I could not pick up my car at the arrang... See more
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Company details
About Car Planet
Written by the company
Select. Secure. Drive.
Here at Car Planet our mission is to transform the nation’s car shopping experience.
All Car Planet stock is carefully handpicked and undergoes a 150 point inspection at our preparation hub.
You can purchase your next car online from the comfort of your home and have it delivered to your doorstep in as little as 48 hours, with a 7 day money back guarantee.
Alternatively, we offer viewings at our Watford site where our friendly staff will help you every step of the way.
Every car purchased comes with a free 12-month AA breakdown cover plan and a standard warranty, with the option to extend to 36 months.
We also plant a tree with every car you buy.
Your Car, Our Planet :)
Contact info
Cinnamond House, Baldwins Lane, WD3 3RT, Rickmansworth, United Kingdom
- 01923609482
- sales@car-planet.co.uk
- car-planet.co.uk
3.8
Great
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Recommended
10/10 experience, Albjon helped me all
the way through to buying my Golf GTE. Highly recommended, very happy with my car; shoutout to Albjon too🔥great service
5 September 2026
Cars with endless issues and horrific customer service
Potential buyers please take note! Every good review here and on Google is forced on the spot at the moment of purchase. The begging for reviews and pressure into paying for scammy extras is hilariously awful. The after-sales team is completely incompetent, do not answer any emails or the phone, carry out faulty repairs, and frankly don’t care about you at all. Going through the vehicle quality complaint process currently with our finance provider and soon afterwards the Financial Ombudsman, and will be reporting these charlatans to Trading Standards, too. If you rely on your car in any way, do not purchase it from here.
5 December 2025
Unprompted review
Disgraceful
You request my details, I sent them and still nothing. The situation has been emailed and explained at least 5 times and yet noone with any authority replies, same old answer, "I will look into it and get back to you" still waiting for that come back.
Disgraceful, disgusting.
7 September 2026
Unprompted review
Overall excellent experience Calgar
Overall excellent experience Calgar, Talarh and the excellent hand over collection team.
They are super busy and could do with hiring so more staff.. at all stages of the sale.
Bravo ! Keep up the great work.
28 August 2026
Unprompted review
Reply from Car Planet
Thank you so much for your fantastic feedback! We’re delighted to hear that you had an excellent experience with us from start to finish.
It’s wonderful to hear that Calgar and Talarh were both so helpful, and we really appreciate you also recognising our excellent handover and collection team. We’ll make sure your kind words are passed on to everyone involved.
We also really appreciate your honest feedback about how busy the team can be. We understand that waiting times can sometimes be frustrating, and your comments regarding staffing across the different stages of the sale are genuinely appreciated and will be taken on board.
Thank you for the encouragement and for the brilliant “Bravo!” We’re thrilled you enjoyed your experience and we’ll continue working hard to provide the best service possible.
Thank you for choosing Car Planet, and we hope you enjoy your new car! 🚗😊
Kind regards,
Car Planet
Great service and clear advice
Car Planet were very helpful in providing information about the car and explaining the details I needed to be aware of. They also helped me understand which cars within my price range would be suitable for me. The team were very helpful, gave clear information and made useful recommendations.
6 September 2026
Reply from Car Planet
Thank you for taking the time to share such thoughtful feedback! We’re really pleased to hear that our team was able to provide you with clear and useful information throughout your experience.
It’s fantastic to know that we helped you understand the details of the cars you were considering and guided you towards suitable options within your price range. We always want our customers to feel informed and comfortable when making their decision, so it’s great to hear that the recommendations and explanations were helpful.
We truly appreciate your kind words about the team and their support. Thank you for choosing Car Planet, and we hope you enjoy your new car and have many happy journeys ahead! 🚗😊
Kind regards,
Car Planet
Reply from Car Planet
Thank you for your kind feedback! We’re really pleased to hear that you received very good service from our team.
We truly appreciate you taking the time to share your experience with us and for choosing Car Planet. We hope you enjoy your new car and have many happy journeys ahead! 🚗😊
Kind regards,
Car Planet
Dreadful company
Dreadful company. Quick to call to take deposit payment but terrible experience after that. Really poor customer service and unprofessional.
28 August 2026
Reply from Car Planet
Dear Customer,
We’re sorry to hear about your experience and would like to look into this for you immediately.
Please email us at: support@car-planet.co.uk with your name, booking name/registration (if different) and a contact number. A member of our team will then be in touch to assist.
Kind regards,
Car Planet
poor management.
if you’re planning to come here for a car, clear your plans for the day and ring up to make sure the car has MOT ready to leave….
i arrived just before 10:30am and did not leave until 8:15pm, i rang 4 days prior to make sure the car was all okay, got there and the car had a month of MOT left though it was advertised with a full year fresh MOT. i waited 6 hours for its MOT.
everyone that we personally spoke to was very pleasant, very apologetic but the management of this place is shocking.
the car i got is lovely and everything was provided with the car as requested, MOT and service history, paperwork was printed out and ready to sign so that was helpful.
i was also not the only one that had problems with the waiting process.
5 September 2026
Reply from Car Planet
Dear Customer,
We’re sorry to hear about your experience and would like to look into this for you immediately.
Please email us at: support@car-planet.co.uk with your name, booking name/registration (if different) and a contact number. A member of our team will then be in touch to assist.
Kind regards,
Car Planet
Reply from Car Planet
Thank you for your lovely feedback! We’re delighted to hear that Albjon was extremely friendly and knowledgeable throughout your experience.
It’s great to know that you felt well looked after and could rely on Albjon’s knowledge and approachable manner. We’ll be sure to pass your kind words on to him, as we know he’ll really appreciate the recognition.
Thank you for choosing Car Planet, and we hope you enjoy your new car and have many happy journeys ahead! 🚗😊
Kind regards,
Car Planet
Reply from Car Planet
Thank you for your kind feedback! We’re really pleased to hear that Adil was so helpful throughout your experience.
We’ll make sure your lovely comments are passed on to Adil, as it’s always great to hear our team members are making a positive difference for our customers.
Thank you for choosing Car Planet, and we hope you enjoy your new car! 🚗😊
Kind regards,
Car Planet
Great service the support was second to…
Great service the support was second to none and could not do enough to fulfill my request
13 April 2026
Reply from Car Planet
Thank you so much for your fantastic feedback! We’re delighted to hear that you received great service and felt so well supported throughout your experience.
It’s wonderful to know that our team went above and beyond to help fulfil your request and that you felt nothing was too much trouble. We really appreciate you recognising the effort and support you received.
Thank you for choosing Car Planet and for taking the time to share your experience. We hope to see you again in the future and wish you many happy journeys ahead! 🚗😊
Kind regards,
Car Planet
Great experience
Great experience, Daniel was very helpful, I am happy with the service
2 September 2026
Reply from Car Planet
Thank you for your lovely feedback! We’re really pleased to hear you had a great experience and that Daniel was so helpful throughout the process.
It’s fantastic to know that you were happy with the service you received. We’ll be sure to pass your kind words on to Daniel, as we know he’ll really appreciate them.
Thank you for choosing Car Planet, and we hope you enjoy your new car and have many happy journeys ahead! 🚗😊
Kind regards,
Car Planet
5 stars for young sales man Mehraz who…
5 stars for young sales man Mehraz who was extremely courteous (well done Mehraz's mum) throughout the whole sale. He would not be baited and remained professional throughout, and I left with the BMW convertible my wife wanted. He was patient, asked the right questions, very polite and knowledge, he has an extremely great career in front of him and I would recommend people ask for him when they are looking for a car. He kept hes promises and even communciated when not at work. (Aslo thank you Megan for the final documentation handover). Well done guys!!
3 September 2026
Unprompted review
Reply from Car Planet
Thank you so much for such a fantastic five star review! We absolutely loved reading your kind words about Mehraz and are delighted to hear what a positive impression he made throughout your experience.
It’s wonderful to hear that Mehraz remained courteous, patient and professional from start to finish. We’re especially pleased that he asked the right questions, was knowledgeable and made sure you felt comfortable throughout the sale. The fact that he kept his promises and even kept you updated when he was not at work really shows the level of commitment he puts into looking after his customers.
We’ll certainly make sure your lovely comments are passed on to Mehraz and his mum too! We’re sure they’ll both be very proud. It’s fantastic to hear that you were able to leave with the BMW convertible your wife wanted, and we’re delighted that Mehraz played such an important part in making that happen.
We also really appreciate you mentioning Megan and her help with the final documentation handover. We’ll make sure she receives your thanks as well.
Thank you for recommending Mehraz so highly. We’re sure he’ll be thrilled to hear that you believe he has a great career ahead of him. Well done to the whole team, and we hope you and your wife enjoy many fantastic journeys in the BMW convertible! 🚗😊
Kind regards,
Car Planet
I brought a car on Saturday the 29th of…
I brought a car on Saturday the 29th of August 2026.After only three days,the clutch pedal was shuddering when you pull away in first gear.I called five times and was given five different stories of what to do.Saba assisted me finally but the earliest date to bring it back to their mega centre in Enfield was the 29th of September 2026.So we are now stuck without a car for another four weeks.Totally unacceptable and totally let down by Car Planet.If they value my custom,they will get me a quicker appointment next week?
29 August 2026
Unprompted review
Reply from Car Planet
We’re sorry to hear how frustrated and disappointed you have been with the situation. We completely understand that being without your car for several weeks is not ideal, particularly when the issue arose only a few days after your purchase.
We do aim to resolve vehicle concerns as quickly as possible and always look to provide alternative solutions where we can. We understand that you were eventually assisted by Saba, and we appreciate your patience while trying to arrange the next steps.
We have also been informed that you were provided with the flexibility to have the work carried out elsewhere, giving you an alternative to waiting for the appointment at our Mega Centre in Enfield. We understand that you advised that the garages you approached declined to carry out the work, which is why this alternative unfortunately did not provide the solution you were hoping for.
We are sorry that you have been left in this position and appreciate how inconvenient it is. We will always aim to support our customers and find the most practical solution available where possible.
Kind regards,
Car Planet
We brought our car from Car Plant
We brought our car from Car Planet a few days ago and we were highly delighted with it. The staff were so helpful especially Yosuf who helped us from start to finish. We would not hesitate in recommending anyone looking to buy a 1st class car from this brilliant Car Dealers.
3 September 2026
Reply from Car Planet
Thank you so much for your wonderful feedback! We’re delighted to hear that you were highly pleased with your new car and had such a positive experience with the team at Car Planet.
It’s fantastic to know that Yosuf was there to support you from start to finish and made the whole process such a smooth and enjoyable experience. We’ll be sure to pass your kind words on to him, as we know he’ll really appreciate the recognition.
We’re especially grateful for your recommendation and your lovely comments about our vehicles and team. Thank you for choosing Car Planet, and we hope you enjoy your new car and have many fantastic journeys ahead! 🚗😊
Kind regards,
Car Planet
DO NOT GO NEAR THIS PLACE
What a shocking place. Do not purchase a vehicle from these deceitful people. The whole atmosphere of the place is corrupt. The hard sell is offensive. I am now looking to return a vehicle I purchased (inexplicably) due to too many issues. Totally ignored post purchase promises. No Customer Service. I anticipate a legal struggle. Do not buy a vehicle here. If I could give no stars I would.
30 August 2026
Reply from Car Planet
We’re sorry to hear that you feel this way and that you have been left so disappointed with your experience.
We have reviewed our records and, from the date of your purchase, we can see no phone call made to our company regarding the concerns you have raised. We appreciate that you feel you have not received the support you expected, and we genuinely want the opportunity to look into the issues you have mentioned.
Please email our Support Team at [support@carplanet.co.uk] with your details and a copy of this review, so we can review your concerns and work towards resolving the matter with you.
We’re sorry for the frustration caused and hope to hear from you so we can properly look into this for you.
Kind regards,
Car Planet
Stay away!
Our experience was awful. The aftersales team is a disgrace! They sold me a car which wouldn't start after a day. (It also had been in a accident, I had the proof from our local garage).They tried to delay the whole process and wouldn’t even listen to me when I was asking for a refund which after a while they decline. I had to get court advice and with the correct proof etc they had no choice but apologise and refund me. It was a very stressful time .Stay away from them. Yes the sales team is very friendly of course! But remember that they're the ones selling you lies. Don't be fooled by them! Like I said, the aftersales team is a joke! STAY AWAY!
3 August 2026
Unprompted review
Reply from Car Planet
Dear Customer,
We’re sorry to hear about your experience and would like to look into this for you immediately.
Please email us at: support@car-planet.co.uk with your name, booking name/registration (if different) and a contact number. A member of our team will then be in touch to assist.
Kind regards,
Car Planet
Warranty warning, warranty does not include diagnostics..
Warranty warning.
Please be advised we were sold a rac warranty by Angel at Watford Car Planet. The warranty does not cover diagnostics so you will still have to pay high fees to find out what is wrong with a car before you can claim on the warranty. We were sold a Platinum warranty for £2000.
We were charged £2000 for the warranty. When we bought the car we were told it would have a pre delivery inspection. We took it straight for a full service. It was discovered it needed brake pads, a new battery and the air con was not charged. It was dirty. Please don't distort what happened. We were put through a very rigorous sales pitch to have the warranty whereby we were told it covered absolutely everything and would never need to worry. That wasn't true. It took weeks to get the initial repairs done and a lot of admin by us. Now we are faced with another light on the dashboard and told we have to pay for very expensive diagnostics by the warranty chosen garage. At a cost of double a normal diagnostic. We have contacted the warranty provider and car planet every day for a week and they make excuses. Aftersales say go to sales, sales say go to aftersales. Angel promised to ring us back that day, she didn't, then we are told she's not in work for days and put through to lines that ring out. The warranty was not complimentary, it cost £2000. We were also given a very low part ex on our pristine car. Get your facts straight before you post in public.
4 September 2026
Unprompted review
Reply from Car Planet
We’re sorry to see your concerns regarding the warranty. However, we would like to clarify a few points based on our records.
Looking at the records, we can see that the vehicle was purchased more than a year ago, back in early 2025. We also understand your comments regarding diagnostic fees, but these are commonly charged separately by warranty providers and are generally the responsibility of the customer when a vehicle requires investigation to establish the cause of a fault.
We would also like to clarify that the warranty mentioned in your review was provided to you as a complimentary warranty through Car Planet. As such, the concerns raised regarding the specific terms and diagnostic charges relate to the warranty provider and its policy rather than the way Car Planet operates.
We’re sorry if there has been any misunderstanding regarding the warranty and what it covers, but we hope this helps provide some clarification.
Kind regards,
Car Planet
Ish was great and very friendly
Ish was great and very friendly, very genuine too. Super helpful!
3 September 2026
Reply from Car Planet
Thank you for the lovely feedback! We’re really pleased to hear that Ish was great to deal with and made such a positive impression.
It’s fantastic to know that you found Ish friendly, genuine and super helpful throughout your experience. We’ll make sure your kind words are passed on to him, as feedback like this really means a lot to our team.
Thank you for choosing Car Planet, and we hope you enjoy your new car and have many happy journeys ahead! 🚗😊
Kind regards,
Car Planet
Reply from Car Planet
Dear Customer,
Thank you for your lovely review. We’re delighted to hear that Albjon was friendly and approachable. We’ll be sure to pass on your kind words to him.
Kind regards,
Car Planet
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