Car Planet Reviews 

Warning warning. When you are sold a warranty they tell you, you can take it to any garage. YOU CANT!!!!Not only are DIAGNOSTICS NOT INCLUDED, THEY HAVE A LIST OF SPECIFIC GARAGES. Lots of garages we tried refused to deal with the warranty. Just be careful you know what you are buying before you spend £2000 on a 3 year warranty. They say as long as the garage us vat registered and willing to deal with them its ok but many garages won't deal with it.

Where do I start......so they don't let you use a diagnostic tool to see if there are are errors on the vehicle before purchase that was the first red flag. They don't offer a standard 3 month warranty which shows little faith in the cars they sell another red flag. Quick to take your cash but couldn't be bothered to provide the logbook, manual or service history until after purchase so they posted it out. Car broke down on motorway 3 times not even an hour into the drive AA towed me back to Barnet and diagnosed a electrical fault on the gear box which disengaged the reverse and even gears. Left the car spoke with the manager and told me to keep the keys even though they need to test the car so logic is out the window. They collect the keys the following day and what should have been a simple diagnosis just like the AA performed on within 5 minutes and the report sent to carplanet aftersales, they needed to move the car to the Enfield which took 19 days to complete..19 days for a 5 minute diagnostic. Now this is the nonsense I had to deal with...I had been asking for a refund since August 2nd when I dropped the car off under the consumer rights act 2015 all they had to do is put the car down as a rejection and believe me that was the most difficult and stressful moment of my life they held on to my money as long as they could and I prepared the forms for small claims court they reluctantly refunded me and even that took a further 10 days. Thier excuses are exhausting and frankly embarrassing getting your money back from them is trying to blood from a stone over all it took 5 weeks to get refunded. The time frames are ridiculous they lie constantly and there is no consistency in Thier stories. I asked for compensation and don't be surprised if the say no because that's exactly what they did! and even though I asked for a refund of the £70 worth of fuel sat in the car which they have happily stolen. Never ever leave a review when buying the car only after you have ran the car for a month leave a review but let's be honest after the disgraceful stressful and shameful experience I've had I would not recommend car plant to anyone please use common sense and approach a reputable car dealer that lets you diagnose the car and offered a 3 month warranty with the car without paying more otherwise you end up being carplanet'ed... Completelyscrewed!! Btw when asking for a manager Cara or Kleo you will never be put through to them as they are on permanent annual leave. I have reported them to the motor Ombudsman!!

Fantastic experience from start to finish! I recently bought a car from Idu at Car Planet Barnet, and it was by far the easiest car-buying process I have ever had.

I went to purchase a car and I eventually paid a deposit to reserve the vehicle I was interested in which at the time of doing so I was told that I’d be refunded whether I proceeded or not.

A few days of trying to contact my agent which was unprofessional to say the least. Staff laughing on the phone at my frustration of not hearing from him for a few days after my visit. I was told by staff that he’s been notified and in the next 20mins id be contacted, 3hrs later and I was then again the one making contact.

I then got ahold of him the following day and he said he knew nothing about me contacting the day prior as he was on annual leave. I proceed to say that I wouldn’t be proceeding and would like to have my deposit refunded he said it’ll be done in 4-5 business days and it’s been over that and no response to my emails asking for a reciept or proof of refund being initiated/sent.

Reading the recent reviews I’m elated I didn’t choose to proceed with them.

I am very disappointed with the customer service I have received from Adil and Ali at Car Planet.

I purchased my car from Car Planet, but unfortunately, my experience after the purchase has been very poor and unprofessional. I am still waiting for my service book, and despite contacting the staff several times, I have not received a clear or satisfactory answer.

I found Adil and Ali to be very rude and unhelpful. Instead of resolving the issue, they appear to be passing responsibility to each other and blaming one another. This is extremely frustrating, especially as I am a customer who has already purchased a vehicle from your company.

I kindly request that you look into this matter as a matter of urgency and provide me with a clear update regarding my service book.

While I would be happy to recommend Car Planet for purchasing a car, based on my experience, I would have to warn others about the poor customer service and unprofessional attitude I have experienced from the staff.

I hope this matter can be resolved promptly and professionally.

Very good customer service

10/10 experience, Albjon helped me all
the way through to buying my Golf GTE. Highly recommended, very happy with my car; shoutout to Albjon too🔥great service

Potential buyers please take note! Every good review here and on Google is forced on the spot at the moment of purchase. The begging for reviews and pressure into paying for scammy extras is hilariously awful. The after-sales team is completely incompetent, do not answer any emails or the phone, carry out faulty repairs, and frankly don’t care about you at all. Going through the vehicle quality complaint process currently with our finance provider and soon afterwards the Financial Ombudsman, and will be reporting these charlatans to Trading Standards, too. If you rely on your car in any way, do not purchase it from here.

Edit to add: the reply below just highlights the incompetence, as there have been countless calls and emails on the matter. Avoid this company - it is staffed by unqualified teenagers, almost exclusively.

You request my details, I sent them and still nothing. The situation has been emailed and explained at least 5 times and yet noone with any authority replies, same old answer, "I will look into it and get back to you" still waiting for that come back.
Disgraceful, disgusting.

Why am I not surprised about the lack of reporting from your side, how do I now contact you?

Overall excellent experience Calgar, Talarh and the excellent hand over collection team.
They are super busy and could do with hiring so more staff.. at all stages of the sale.
Bravo ! Keep up the great work.

Car Planet were very helpful in providing information about the car and explaining the details I needed to be aware of. They also helped me understand which cars within my price range would be suitable for me. The team were very helpful, gave clear information and made useful recommendations.

Very good service

Misunderstanding and good we came to a satisfactory conclusion.

if you’re planning to come here for a car, clear your plans for the day and ring up to make sure the car has MOT ready to leave….
i arrived just before 10:30am and did not leave until 8:15pm, i rang 4 days prior to make sure the car was all okay, got there and the car had a month of MOT left though it was advertised with a full year fresh MOT. i waited 6 hours for its MOT.
everyone that we personally spoke to was very pleasant, very apologetic but the management of this place is shocking.
the car i got is lovely and everything was provided with the car as requested, MOT and service history, paperwork was printed out and ready to sign so that was helpful.
i was also not the only one that had problems with the waiting process.

Albjon was extremely friendly and knowledgable.

Adil was very helpful

Great service the support was second to none and could not do enough to fulfill my request

Great experience, Daniel was very helpful, I am happy with the service

5 stars for young sales man Mehraz who was extremely courteous (well done Mehraz's mum) throughout the whole sale. He would not be baited and remained professional throughout, and I left with the BMW convertible my wife wanted. He was patient, asked the right questions, very polite and knowledge, he has an extremely great career in front of him and I would recommend people ask for him when they are looking for a car. He kept hes promises and even communciated when not at work. (Aslo thank you Megan for the final documentation handover). Well done guys!!

I brought a car on Saturday the 29th of August 2026.After only three days,the clutch pedal was shuddering when you pull away in first gear.I called five times and was given five different stories of what to do.Saba assisted me finally but the earliest date to bring it back to their mega centre in Enfield was the 29th of September 2026.So we are now stuck without a car for another four weeks.Totally unacceptable and totally let down by Car Planet.If they value my custom,they will get me a quicker appointment next week?