Ryanair Car Hire Reviews 

Thought it would be safe to book car hire through Ryanair, it was a very bad decision. Ended up paying more than double as Firefly/Hertz Faro insisted on extra insurance and used fear and misinformation to up sell. Staff in Faro office were mocking our predicament.

I wish I had read the reviews on here first. From other reviews it seems like there is little point complaining to Ryanair - it seems like they just don't care.

I booked a car to collect 4 passengers and baggage at Malaga airport and take us to Nerja. The booking confirmation states ‘Your driver will monitor the flight status for flight delays and adjust pick up time accordingly’. Before departure were told our flight would be delayed by an hour but the driver is monitoring the flight and we’re flying with the company which is providing the car service. On arriving at Malaga there is no driver to meet us. I call the driver several times but he does not pick up so I call the dispatcher number 4 times and am told to wait in the arrivals hall, the driver will be there in 5 minutes, the driver is on his way. On the last call the dispatcher says he can’t get hold of the driver. All this has wasted an hour of our time and we have to take a local taxi at €119 (£80.41 already paid to Ryanair). I am trying to get a refund but Ryanair now say the driver can only wait up to an hour and our flight arrived 90 minutes late. I’ve booked car services before and they monitor the flight status and arrive to meet accordingly. Ryanair can only be bothered to do this for up to 60 minutes. My booking confirmation says

Our service includes:
Free cancellation up to 24 hours before pick-up
Monitor flight delay
Agent support

Do not use Ryanair car services.

Hired car through Ryanair. They conned me into buying insurance through another company separate to the car hire company (was prompted as an extra to add on) but didn’t make it clear this wasn’t the car hire company’s insurance so ended up taking out their insurance as well and effectively paying twice for the car hire insurance. Very misleading.
Also because the hire company are obviously associated with Ryan air the ques for the desk were huge whilst other companies had no que.
Will go direct in future.

missed flight and could not get through on Drivalia helpline to let car hire company know at destination airport. Phoned many times over 12 hours period but got no answer. Finally arrived at destination and told our hire had been cancelled. This was nearly two months ago and many attempts to contact the company to get a refund and no help, nor reply, nor refund! avoid at all costs!!!!

Hidden charges.

I do not recommend booking through Ryanair.

We booked a car from Las Palmas airport in Gran Canaria. The car was not at the airport. We had to wait for a mini bus and then we’re taken to the middle of nowhere and then told my husband could not drive the car unless we paid €9 a day extra. We never chose a main driver, it was just assumed I was the main driver as I booked the flights.

The lady at RecordGo was rude, I called Ryanair - also unhelpful!

We had no idea where we were, the people were intimidating, our children were with us. Ryanair are a disgrace. This was a horrible situation, don’t even consider it.

Everyone at the car hire had an issue of some sort. There is a reason it’s cheaper, no many extras needed in typical Ryanair fashion.

At the time of booking I had no idea they would take €1200 insurance deposit plus €85 for fuel deposit! The car had fully comprehensive insurance with no excess - according to the booking.

Sell insurance and when you come to the rental firm, they fool you with another insurance. If Ryanair really cared about its customers, it should press the third-party rental to not be able to sell insurance to fool customers. This is not a nice way to do business.

Hired a car with 'full protection' insurance from Ryanair. The protection is offered by Ryanair subcontracted to Rental Cover, the car itself by Ryanair subcontracted to Record Go in Mallorca.
On picking up the car, the hire company would not recognise the full protection. We called Ryanair on +441616025405 who confirmed that in some 'special circumstances' that the full protection would not be accepted by a hire company. They could not explain why a compact family car was 'special circumstances' nor why this could happen when the whole arrangement was booked via Ryanair.
Result: had to spend 297 Euros at the car hire desk for the equivalent insurance (it was midnight, two kids under 6, no availability with other hirers, punitive cancellation charges with Ryanair).

In short, avoid all three companies; the arrangement benefits them all, and not the customer, you'll get burned.

On the original rental company's (Drivalia) failure to provide the booked car, Ryanair Car Hire misleadingly advised on refunding the price difference if an alternative provider is used for the car rental. After cancellation of the original booking and contacting customer service, the compensation was denied and the responsibility was shifted onto Drivalia.

Ryanair app is double charging for car hire. This has been pointed out many times and they continue to ignore the complaints and close them as 'resolved' despite the problems still existing.
PLEASE make people aware. You can get the same car hire from booking.com (and perhaps other sites) without being RIPPED OFF.

Booked and paid for a car at Luton airport on April 12th 25. Arrived and gave full paperwork. The computer turned down my reservation with no reason. I was given a REFUND voucher with all the details. I booked with Enterprise same papers - no problem. I am still waiting refund three months later. Booked with Ryan - farmed to Europcar - farmed to Keddy. You get lost in the Bombay oriented system. They now say "After carefully reviewing your case, I truly regret to inform you that we are unable to process a refund for this booking. The reason for this is that the booking falls under our cancellation policy, which does not allow for a refund once the scheduled pick-up time has passed. " This is criminal theft. NEVER BOOK WITH RYAN.

I strongly advise others to avoid this company!!! I rented a car from Autovia in Italy and was forced to pay for full insurance simply because I didn’t have a "credit card", even though I had a valid debit card. What’s worse? they used the same debit card to charge both the full insurance and the refundable deposit — proving that the "credit card" was just an excuse to force me pay the full insurance!

This practice feels like a scam. They claimed that a credit card was required for the deposit, but then processed everything with my debit card anyway!! — just to force me into buying expensive insurance I didn’t want or need. I had no choice at the counter and was told that if i don't pay the full insurance they will cancel my reservation and stay without a car.

This is misleading, unethical, and clearly designed to exploit travelers. Many others have been trapped the same way. I strongly advise others to avoid this company.

The company advertizes on the Ryanair page. They promise you a cheap rental directly at the destination airport. No terms and conditions are displaysd.
If you click on the "book" button, they just immediately charge your card.
And two months later, two days before your departure, they send you message that the rental is not at the airport but 20 drive minutes away. And when you still get the local rental compan, it does everything to deny you a car. For example, it doesn't simply copy your credit card data, but urge you to transfer 1300 Euro deposit to their account.
And when you refuse, you don't get your car. And when you try to get your money back from ryanair carhire, you first face no contact data. And if you still manage to get to them, they simply deny want you the full refund and promise you 20% of your payment, arguing that 80% is a "cancellation fee".
It's unbelievable that Ryanair practices this purely fraudulent business model

we booked the insurence proposed in their site and it was an scam so we have to pay double insurence and it seems they´re not responsible for that part. My friends rent the car in an another place and it was much cheaper. We recommend not booking your car throw ryan air.
Be carefull with rental.cover.com

Booked a car with Drivalia. Extra charge for second driver was never communicated but deducted from my creditcard.

We booked a rental car through Ryanair for our trip to Alicante which we thought looked like a brilliant deal (£30 for four days) plus a 'certificate of protection' from Rentalcover.com (also promoted on the Ryanair linked website) which was a further £27 which we were led to believe covered us for insurance. On arrival at Alicante Airport we went to pick up the car from Gold Car and were told that we owed a further £174.83 for insurance. The Ryanair car rental site is incredibly misleading and nowhere indicates that there will be any further costs from the car rental company on arrival in the country. Even the Gold Car representative said never book one of their cars through Ryanair because they don't give you the full picture of how much it will cost. That they were experiencing similar situations all the time. If you book directly through Gold Car she said you get a more realistic picture of the full cost. So my advice is ....NEVER hire a car via Ryanair. I have complained to Rentalcover.com saying their cover is not worth the paper it's written on but have heard nothing. The whole set up is very confusing because you have three companies - Ryanair, Rentalcover and Gold car who are all going to blame one of the other partners. Just go direct to the car rental companies is my advice.

Hi All.
Its horible - ETA in Italy was at 9 pm realy in 11:30 pm.
Order alrady payed car with insurance ( guaranttee by Ryanair ) ordered car cant be borrow in Drivalia (rental car) in Bari Italy town aeroport.

Another car rental in this time without previous order is realy expensive cca 25000 czk.

Compliant in Ryanar is with tax (cca 50%) - why?

Horrible. Dont use it again.
Aleš Křížek

This is a totally non-functional service. Booked for Rome FCO via Ryanair booking, sent very vague/brief pick up instructions and a number to call. Flight slightly late, took 1 hour to locate and get shuttle bus, another 30 min to a remote industrial estate (TargetRent). Sorry, no car, you only had 59 mins to collect (how is that even humanly possible!?) pay €300 for a different vehicle. Bailed and got an Uber. Thankfully Ryanair are processing a refund so they earn the 1 star. Was travelling with 3 y.o so total nightmare.

***WARNING***

DON'T BOOK WITH Ryanair rent a car

Drivalia charge us another €152 we end up paying more than double price of car rental for 3days. The man in the reception won't give us a car if i didn't pay the additional.

Total price for 3 days for VW polo
Paid online 3weeks before € 91 with full cover.
When we picked up the car pay again £126 = €152 plus additional £0.3 for every millage.

Total price for 3 days rental:
€243

We really had a bad experience with this Drivalia car rental.

It's cheaper and good experience somewhere else!!!

No stars.
Paid for our rental car as part of our flight booking. Reached Malaga to find there was no booking, the car had been reallocated because we were 'late' - on their plane.
So we had to make an immediate Easter weekend booking ourselves at the airport - zero help given by the call centre - costing us £250 more. The call centre says this is our problem.