CARDER 

I didn’t expect the watch to be this good. The details are sharp, the strap feels comfortable, and it just looks really clean.

I ordered a week ago and my order came very fast, which was great. The quality is really stunning, especially for the price. They also answered my questions quickly and clearly. I’m very happy with everything and would recommend them.

Really bad experience. Shipping denied for days, watch is unuseful, no battery. Support is deniying all support questions, answers with chatgpt prompts. refund still did not get

Dear Carder,

In order to provide feedback and address your points, I have to say that nothing on your website was difficult to find. Quite the opposite. Everything was super easy and clearly laid out. Even my watch, which I ordered yesterday, was easy to find.

I chose you because you are cheaper than the "Cainté" brand, even though you sell the same products, and I chose you based on their aesthetics.

When shopping online, I particularly value how quickly the delivery arrives, how the product is reviewed by buyers, and whether it is well-received.

I have ordered a watch for my partners birthday as he loved the look of it. I ordered the watch and been over 2 weeks. Keep getting silly updates but no real confirmation of where my parcel is! I have contacted the customer support team twice now through her contact system on the website but no one is responding. I hope something can be sorted as it still isn’t an inexpensive watch, I’m finding it frustrating that no one has responded back to me or communicated with me. Please can I have some answers!

The bracelet is very beautiful. However, on the first day, the bracelet broke immediately, with no weird handling or anything. After i send a photo of the bracelet, they send me a new bracelet as replacement.

Carder heeft foute maar ketting geleverd met verkeerde dikte, wat ze toegegeven hebben. Maar het oplossen doen ze niet. Ze zijn meer bezorgd op de review die ik geschreven heb en of ik deze wil aanpassen in ruil voor KORTING!
Beste Carder, ik zou mijn geld moeten terug krijgen bij retourneren of omruilen voor het juiste van wat ik besteld heb.
Carder bood eerst 10% korting en uiteindelijk zelfs 70%. Terwijl ik recht heb 100% omdat ik niet de fout heb gemaakt.

Zie hieronder hun mail van 15-7-2025:
Thank you so much for getting back to us. I completely understand your frustration, and I’m truly sorry for the delay and lack of follow-up — you deserve better, and we appreciate you giving us another chance to sort this out.

We’ve now reviewed the email thread you had with our representative, and we saw that the initially agreed-upon refund was 60% of the total amount. However, to ensure everything is done correctly and to restore your trust, we’re happy to increase this and provide a 70% refund.
To finalize the refund, we kindly ask if you could share a screenshot of your updated Trustpilot review. If you feel this resolution is fair, we believe a 5-star rating would reflect the outcome and our efforts to turn this around for you.

Looking forward to your reply — we're here to help until this is fully resolved.

We're happy to help.

Team CARDER

Great and reasonable options, a fast delivery and great costumer service! What else can you wish for??

Unbelievable and unacceptable delivery time, they are lying on their website. I ordered 3 weeks ago, and still no information. I received confirmation of shipping the order but the website clearly doesnt show any information of the shipped order. Their response is very shallow, that they take it seriously but they really dont care. This is a bad drop shipping company, they have nice design but thats all.

Nice support and even better produkts!
Very recommended and good quality.

The quality of all products that I‘ve tested so far (mostly chains and bracelets) is extraordinary good, especially for its price. I‘ve been wearing some pieces for months now and there‘s not even a small stain or flaw even though I wore it while swimming or sweating. The support is also very kind and accommodating + they reply really fast. It also didn‘t take long for the pieces to arrive because my package arrived after 5 days after I ordered it.
All in all I‘d say I had a excellent experience with Carder Amesterdam and I would really recommend it :).

1-2 day delivery is a scam.
over 7 days and still waiting. the shipment tracking doesn't work. support team is making useless comments.

Beautiful designs and excellent customer service. Could have ask for more!

Please dont buy here. 3 weeks in still my watch did not arrive. I also see the same watch (different brand/logos) on ALI EXPRESS for 15 bucks.. THIS IS A SCAM

I recently ordered a watch through their website and I'm very happy with the entire experience.
Everything went smoothly from placing the order to receiving the delivery.
It also came with a watch tool so it was easy to adjust the watch to my size.
The watch feels and looks premium, exactly what I was looking for.

Great customer support and services. Quick replies.

Order Code: #49141

The staff usually replies to emails within a few hours, but STRANGELY, ever since I received the package with a €150 WATCH MISSING inside, they’ve completely disappeared. I hope you can resolve this NOT small problem—until then, I’ll be giving you one star. Above all, I’m worried I’ll never see either my money or the watch, given my experience so far and all the other negative reviews.

Great quality and stylish design. Feels durable, looks elegant, and works perfectly!

Actually suprising how good the quality is of this watch. Also really nice birthday gift if you dont know what to buy for your friends but thats just a tip!

Update: Full refund received after escalation – resolved professionally in the end

I originally had a disappointing experience with my order from CARDER — the package arrived incomplete (the tool was missing), and there were confusing discrepancies between the advertised warranty and the actual terms. Communication was also inconsistent at first, coming from different email addresses.

After some back-and-forth and eventually opening a PayPal Buyer Protection case, CARDER responded more clearly and professionally. They ultimately provided a full refund, which I’ve now received. I appreciate that the issue was resolved and that the tone of communication improved significantly at the end.

While I hope future customers won’t need to go through the same process, I acknowledge CARDER’s willingness to correct the situation.

3 stars for now – a fair resolution in the end, but only after persistent follow-up.