I tried using my iphone as a camera for tethering, but the laptop version of the C1 app does not recognize the Iphone camera. No tethering possible. On the website it says it supports this functional... See more
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I am updating the Capture1 fiasco. Eventually I was helped by Rayen who generally took an interest but could not rectify the problem but referred it over to Irina who finally solved the problem. Th... See more
Poor camera support, camera works fine in Lightroom but not supported in C1. (E-M10 Mark IIIS) Edit: Ghosted for 7 months with no response since Dec '22 and then suddenly want me to do... See more
Company replied
Victor from Capture One received a request from me at 7:30 p.m. in the evening and his response arrived only around 30 minutes later! It was the fastest ever response from any company I had received... See more
Company details
Information provided by various external sources
Capture One is the complete photo editing software solution. With powerful tools for organizing, color grading, layer editing – and much more – you get full creative control of your images and your workflow.
Contact info
Denmark
- captureone.com
3.1
Average
125 reviews
Replied to 20% of negative reviews
Typically replies within 1 month
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Unfortunately cannot give 0 stars.
Unfortunately cannot give 0 stars.
Please bear with as this will be a longish review
I use now Fuji cameras and so bought Capture One for Fuji. I have used other camera makes in the past but as I now use just Fuji I bought the above.
On trying to download pictures I could only find 66 pictures available for download. Oddly most of the pictures I could import were not actually taken on Fuji cameras. My pictures are saved in MAC photos and I have around 3000 of them. All my pictures are catalogued into albums. One of those albums is called family photos and there are 249 of them all taken on an old Nikon D80. Should have mentioned that these are old photos that I retook onto to digital and in one sitting. Of the 66 picture I could download some were the family pictures. I have no idea why some of these should be available for download but not others. This is an example of how odd this whole thing is.
I have spent since April 2020 until now July 2020 contacting Capture One to try to sort this out. It has taken 2 customer service representatives to try to sort this out but to no avail. The latest emails have said that there is a glitch and the case has been raised with technical but the likelihood of it being fixed in the near future is remote. Also I have been told that a refund will not be given as the authorisation code I have has been activated (even though it doesn’t work). I will take this further. I would, however, be very wary of buying this product because, if like me you have these problems you will have wasted your money in my case £208.
23 July 2020
Unprompted review
Reply from Capture One
Thank you for taking the time to review us - we are sorry that you have had such a bad experience with us.
We understand that it might be too late now, but feel free to reach out to us via our support site writing Trustpilot in the header of the ticket - we will make sure to get back to you as soon as possible and hopefully find a solution.
A Luxury
It's good, but not £400 worth of good. Eyewateringly overpriced. You could buy ON1, Luminar4 and Affinity Photo and have a better portfolio of photo editors and still come away with pockets jangling. It's dearer than Photoshop for Photographers which is saying something.
17 July 2020
Unprompted review
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