Captions Reviews 

Terrific product & service. I also had a little problem and their customer service were very quick to resolve.

I would highly recommend!

It is so easy to use and makes my reels REALLY stand out from the noise and is engaging. It is really fun to select different styles, but it makes the captions more appealing and people stay longer on my videos.

My subscription wasn’t loading after I transferred phones and the customer support got it resolved quickly. The app is so easy to use!

Their customer service is topnotch. They are best . Thanks Caption.ai

love this service, super cool way to make content creation easy ! Telling everyone I know

This program was a huge help for making significant edits across a ton of short form content pieces. As a software company (AutoTune), we found it incredibly useful for our workflow. Highly recommend.

Does the job it markets.

Thank you very much for fast answer and help

Fantastic interface and fantastic customer support.

My annual Captions Pro subscription renewed unexpectedly, so I reached out to their support team to ask about cancelling and getting a refund. I was pleasantly surprised by how smoothly it went — they responded promptly and approved a full refund without any hassle or pushback. It's rare to deal with a company that handles billing issues this fairly and quickly. The whole experience left me with a good impression of how they treat their customers. Thanks to the support team for making it easy.

This is seriously a horrible service. The AI tools don't work, it also doesn't really "AI" much of anything. I can do more on free or very low cost apps. I asked it to change my shirt to a button up and fix my hair and it didnt change anything. Also theres almost no tools, it gave me AI on screen text and an option to fix my eyes in the video. You have to use their ridiculous credits everytime it generates something even if its trash (and it will be) theres no way to give it additional prompts or tell it to change things, you have to start all over and reuse credits. Don't even get me started on the create an avitar, that thing looks possessed! The one I made when she talks her mouth looks 200% the normal size. I didn't even have a subscription for 24 hours and cancelled and they won't refund my money! Do not use this service it's a scam.

My five-star review first mainly goes to Sam. He got back to me so quickly, and his follow-up was very easy to make me want to write this review. The customer support is awesome.

As far as the app, I like it. I've used it about 15 times. The ability to switch out the AI-generated images that they put in the video with your own images is what I really like about that aspect, and it's very easy and very seamless

I accidentally let my monthly subscription renew automatically and was charged for another month. I contacted their support team explaining that I no longer needed the service and hadn't used the new credits. To my surprise, they replied super fast and processed my full refund without any hassle or endless questions. It is very rare to find such honest, understanding, and efficient customer service in SaaS companies these days. Highly recommended!

I have continually tried canceling my subscription for almost 6 months now and the portal says yes your subscription has been cancelled and you will be refunded but the still continue to charge me and won’t erase all my data
Not just this but the app has so many glitches and overpriced brackets for solo creators DO BE AWARE THEY WILL NOT CANCEL YOUR SUBSCRIPTION AND CHARGE YOU OVER AND OVER

AND MOST OF ALL THERE PORTAL IS ALL artificial intelligence(AI) so you will not be getting a refund unless you go through your bank and change your card through bank

I'm happy because you're the best platform when it comes to transcribing the Latvian language. It seems to be getting better and better every time I use Captions.ai, and I'm truly grateful for that. Your support team is also invaluable—always fast, helpful, and precise. Thank you so much!

Been using this app for some time now and it really helps a lot. It saves so much time and ensures my videos are accessible. And customer service is great! Sam helped me a ton.

I can't say enough about their customer service. If I had any issue at all, they responded to my email right away. They held my hand and walked me through all my problems. Best service I've ever experienced.

I've been using Captions for a few months now, and it's become the tool I reach for whenever I need to repurpose long form content. What I appreciate is that it edits with taste rather than just speed

Auto-captions with clean font options, pause and filler-word trimming, and background noise removal have all saved me time. That's hours I'm no longer spending in post-production.

If you make video regularly and don't want editing to be your whole day, Captions is worth trying.

Trailed Captions and jumped in and purchased an annual subscription. Through know one's fault, after a day of so I realised it was not the right fit for our B2B strategy. Reached out to Sam [via @help] and was treated with the utmost professionalism and timeliness. Within 3 short emails the Team has approved my full refund and notified me that the subscription has been cancelled. Shame it didn't work out!!

Great for anyone starting out with video content creation