Been using Captions for several years now. It’s been a great tool in making short form videos. I liked the older web version better, Imo was easier to use, but I think they’ll improve this new version... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've been using Captions for a few months now, and it's become the tool I reach for whenever I need to repurpose long form content. What I appreciate is that it edits with taste rather than just s... See more
Company replied
Love the program and ease of use. The finished products exceeded my expectations every time. We simply stopped using it as we didn't need it any longer but if the circumstances change we will definite... See more
Company replied
Have always had a very positive experience using this app. Even when something I needed clarity on would occur, they responded right away and helped find solutions. It's easy to use and we have grown... See more
Company replied
Company details
Written by the company
Captions is an AI-powered video creation company that helps creators, businesses, and teams produce professional-quality videos quickly and easily using generative AI. Founded in 2021 and headquartered in New York City, the company builds tools for automated editing, captioning, dubbing, AI avatars, and video generation. The platform is designed to simplify the video production process, enabling users to create social content, marketing campaigns, and multilingual videos without advanced editing skills. Features include automatic captions, eye contact correction, AI voice dubbing, scene editing, and realistic AI-generated avatars. Captions’ mission is to democratize video creation by closing the gap between “idea and video.” The company believes video is becoming the primary medium for communication and aims to make high-quality storytelling accessible to everyone. Backed by investors including Sequoia Capital, Andreessen Horowitz, Kleiner Perkins, and Adobe Ventures, the company has expanded into AI video research and foundational generative video technology under its broader parent brand, Mirage.
Contact info
177 Huntington Ave Ste 1703 PMB 63183, 02115, Boston, United States
- hello@getcaptions.app
- captions.ai
4.5
Excellent
531 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 70% of negative reviews
Typically replies within 1 month
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See how their reviews and ratings are sourced, scored, and moderated.
Reply from Captions
Thank you, Eduardo! We're happy to hear you had a fast, helpful experience with our team.
Great customer service!
5 September 2026
Unprompted review
Reply from Captions
Thank you, Danielle! We really appreciate you taking the time to share this.
Nate was excellent
Nate was excellent! I l was charged for
Multiple months and was honored a refund with proper supporting documents . Thank you
4 September 2026
Unprompted review
Reply from Captions
Thank you for sharing your experience! We're glad we could resolve the billing issue quickly and appreciate your patience throughout the process.
Sam is THE man.
Sam is THE man.
I got in some payment trouble and he solved right away.
Good service... Excellent Sam...
4 September 2026
Unprompted review
Reply from Captions
Thank you for the kind words! We're so glad we could help resolve your payment issue quickly.
impossible de tester sans souscrir a un…
impossible de tester sans souscrir a un abonnement
dommage
4 September 2026
Unprompted review
Reply from Captions
Merci pour votre retour. Nous comprenons votre frustration et transmettons cette suggestion à notre équipe afin d'améliorer l'expérience d'essai.
Sam from Mirage was very quick to…
Sam from Mirage was very quick to respond regarding a billing issue. I've enjoyed seeing what the app can do, and excited to continue working on it. It seems cool so far! It really meant a lot that as soon as I emailed, Sam got back to me within minutes; most apps or things like this take forever. Thanks, Sam!
3 September 2026
Unprompted review
Reply from Captions
Thank you for the thoughtful review! We're so glad our team could respond quickly to your billing question, and we're excited for you to keep exploring the app.
Elite app and the shorts editing is…
Elite app and the shorts editing is insanely good. Your editors productivity will 10x
1 September 2026
Unprompted review
Reply from Captions
Thank you so much! We're thrilled to hear the shorts editing is helping boost your productivity.
Reply from Captions
Thank you, Vanessa! We're so glad our team could help you quickly.
Excellent service and functionality
Excellent service and functionality - i got a respond for an address-change on my invoice within seconds and the changed invoice within Minuets.
27 August 2026
Unprompted review
Reply from Captions
Thank you for sharing this! We're glad we could take care of your invoice update so quickly.
Reply from Captions
Thank you so much, Leonard! We really appreciate your support.
Amazing Support and Platform
Anyone leaving a 1 star review don't understand how to use it properly and did not reach out to the amazing support they got! I was also a bit frustrated with a few things and the Support was instantly there in less than a minute and helped me with the issue in no time. They are amazing and THE BEST platform for captions / subtitles especially.
31 August 2026
Unprompted review
Reply from Captions
Thank you for such a thoughtful review! We're glad our support team could quickly help resolve your concerns and that you're enjoying the platform.
Best editing app for subtitles
Best editing app for subtitles! Recommend it for bloggers, creators! fast and helpful support team! They are the best
28 August 2026
Unprompted review
Reply from Captions
Thank you so much for the recommendation! We're glad the app and support team are working well for your content creation.
Excelent, but new website on the way
Been using this for over a year, at first it was a little hard to get everything the way I want it to be, but customer service always helps to fix my problems. Creating captions is easy. However, the new website is not quite ready yet, a lot of lags and bugs, hope they fix it soon.
29 August 2026
Unprompted review
Reply from Captions
Thank you for being with us for over a year and for the honest feedback! We're actively working to smooth out the new website experience and appreciate your patience.
Great customer service
Great customer service! Unlike other companies that take months to process cancellations, Sam from their customer service team helped me cancel immediately. I’m very happy with the experience and might return.
28 August 2026
Unprompted review
Reply from Captions
Thank you for sharing your experience! We're glad our team could help make the cancellation process quick and smooth, and we'd love to welcome you back anytime.
Easy to use for Social Media Videos
Easy to use for Social Media Videos
Good and fast Support
28 August 2026
Unprompted review
Reply from Captions
Thank you, Katja! We're happy to hear the app and support have been working well for your social media videos.
It took awhile & a couple of hand offs…
It took awhile & a couple of hand offs to finally get to the right person but I was able to get my problem successfully resolved. Each step along the way the person I was speaking to was helpful & honest making sure to stay focused on helping me.
27 August 2026
Unprompted review
Reply from Captions
Thank you for your patience and for sharing this feedback! We're glad your issue was ultimately resolved and will keep working to make the process smoother.
Canceling my subscription
They were very quick to answer my question and directed me to the exact right place that solved my problem. Then they followed up to ensure I had been helped properly. I am very impressed and satisfied with their level of service and care!!
26 August 2026
Unprompted review
Reply from Captions
Thank you for the kind words! We're glad our team could quickly point you in the right direction and follow up to make sure everything was taken care of.
Good experience
27 August 2026
Unprompted review
Reply from Captions
Thank you for sharing your experience!
Very disappointing experience
Very disappointing experience with Captions. I had removed/disconnected the subscription from my account, which was showing a free plan, but they continued charging me for around 6 months.
Support then told me that I was supposed to cancel the subscription separately through Stripe, even though there was no clear link or indication in the platform explaining this.
After contacting them, they refunded only the most recent $69.99 charge and refused to refund the previous months.
In my opinion, the cancellation and billing process is extremely unclear and customers should be very careful to check their bank statements even after disconnecting the service.
26 August 2026
Unprompted review
Reply from Captions
Thank you for the detailed feedback. We're sorry for the frustration around the billing and cancellation process, and we're taking your comments seriously as we work to make this clearer for all customers.
great app with a lot of useful features
So far, I'm really satisfied with Captions.ai. The app is user-friendly and offers many convenient features for creating and editing content. I'm also impressed that the developers respond to user feedback and constantly make improvements. Of course, there are a few minor things that I think could be improved, but overall, I'm very happy with it!
P.S. I've been a client for about 2 years now
26 August 2026
Unprompted review
Reply from Captions
Thank you so much for being with us for two years! We really appreciate the thoughtful feedback and are always working on improvements.
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