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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Consumers consistently praise the company's service, highlighting its speed and ease. People appreciate the helpfulness and responsiveness of the staff, noting their willingness to assist. The straightforward and seamless user experience is also a recurring positive point for reviewers. Customers find the application process quick and easy, with many emphasizing the speed of funding. Consumers value the convenience and reliability of the service, especially in emergency situations. The accessibility of contact information and the transparency of the process are also appreciated, contributing to a positive overall experience. However, opinions on payment terms are mixed, with no strong consensus.

Based on these reviews

Rated 5 out of 5 stars

Speechless! Oustsnding customer service as always. I don’t know if there’s another company that is better, faster and easy process than Captain Cash. All I can say is to everyone that need help please... See more

Company replied

Rated 5 out of 5 stars

Excellent customer service by Stephanie very efficient and helped me get a loan. It wasn't the amount I asked but she still was able to help me out. Thank you CC will definitely be using your services... See more

Company replied

Rated 5 out of 5 stars

I have reloaned more than once, and I can tell you they’re incredibly quick with the process! I really appreciate how helpful they are, and funding happens the same day. Thank you Gabriella

Company replied

Rated 5 out of 5 stars

Responsive and helpful staff.Always willing to work with you to help. I will continue to always be a captain cash customer. Great work !!

Company replied

Rated 5 out of 5 stars

All the way around , great customer service, and great to work with , quick and easy , love it , will continue using this service .

Company replied

Rated 5 out of 5 stars

They trust me. Being a long time customer that has had financial difficulties in the past...this means a great deal.

Company replied

Rated 5 out of 5 stars

Getting a Captain Cash loan has been a seamless and straight forward process. Would recommend 100%

Company replied

Rated 1 out of 5 stars

After years of being a loyal customer, they decided that my debt-to-income ratio was too high. Totally weird after approving me for so long. Won't be using them again. Customer service is now garbage,... See more

Rated 5 out of 5 stars

Captain cash is always been very good to me I have never had a bad experience with them I apply for my reloan and within a couple hours it's in the bank thank you Captain cash

Company replied

Rated 5 out of 5 stars

Every time is a great experience. Always so quick and easy , hardly have to lift a finger, just apply and reap the reward very very fast

Company replied

Rated 5 out of 5 stars

I got notified to reapply for my loan and I got offered more then I wanted and great payment plans.

Company replied

Rated 5 out of 5 stars

Renewal process is quick and easy, payments are reasonable. Would recommend to anyone looking for some extra cash.

Company replied

Rated 5 out of 5 stars

Always use these loans for emergency, it was convenient and fast.

Company replied

Rated 5 out of 5 stars

Kind and courteous service. Happy to have them to turn to in a financial pinch. Thanks Captain!

Company replied

Rated 5 out of 5 stars

Great service, fast easy online application Staff are great n professional n friendly

Company replied

Rated 1 out of 5 stars

They sold my information and bank account information!!! I started getting money withdrawn from a unknown company only to realize it was for a 10 year old loan. Thankfully my bank was able to stop... See more

Rated 5 out of 5 stars

When I'm in a bind Captain Cash is always there to help me out......make it easy to get a payday loan

Company replied

Rated 5 out of 5 stars

Fast and efficient! I love this company, you can always count on them when you need it!

Company replied

Rated 5 out of 5 stars

Received my approval very quickly! A great company if you're in a pinch!

Company replied

Rated 5 out of 5 stars

Captain Cash Representative notifies me by email of my loan application at their earliest. Thanks Captain Cash

Company replied

Rated 5 out of 5 stars

Very fast renewal, no messing around. These guys are great!

Company replied

Rated 5 out of 5 stars

Fast and reliable as per usual, thank you

Company replied

Rated 5 out of 5 stars

My experience with Captain Cash is hovering the 4th & 5th Star Rating because it is a very convenient Loan Company and I appreciate the affordable repayment amounts and number of payments to pay off t... See more

Company replied

Rated 5 out of 5 stars

It is nice to see they have increased the amount they lend. Still fast and efficient

Company replied

Rated 5 out of 5 stars

Friendly, helpful customer service, fast and easy.

Company replied

Rated 5 out of 5 stars

Always can count on captain cash when i need them.

Company replied

Rated 5 out of 5 stars

It was quick and easy to apply and get approved.

Company replied

Rated 4 out of 5 stars

Was quick and easy-to-use Application was easy to navigate Got my payment promptly

Company replied

Rated 1 out of 5 stars

Don't waste your time. They charge you really high interest, and if life happens, and you cant make a payment, they call you, and are rude, call you names. No thanks.

Rated 5 out of 5 stars

Fast decisions. No hassle application. Great customer service.

Company replied

Rated 4 out of 5 stars

Quick and easy, very helpful in those emergency situations.

Company replied


Company details

  1. Alternative Financial Service
  2. Loan Agency
  3. Non-Bank Financial Service

Information provided by various external sources

Captain Cash is a company dedicated to offering cash loans for clients that have either good or bad credit. Our team prides itself on our amazing customer service. Our mission is to meet and surpass your needs. With Captain Cash, it's quick, easy and simple.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

6K reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Trustworthy service

Always use these loans for emergency, it was convenient and fast.

18 February 2025
Captain Cash logo

Reply from Captain Cash

Thank you for the 5 stars!

Rated 5 out of 5 stars

2nd loan

Renewal process is quick and easy, payments are reasonable.

Would recommend to anyone looking for some extra cash.

18 February 2025
Captain Cash logo

Reply from Captain Cash

Thank you!

Rated 5 out of 5 stars

All the way around

All the way around , great customer service, and great to work with , quick and easy , love it , will continue using this service .

18 February 2025
Captain Cash logo

Reply from Captain Cash

Thank you so much, Justin!

Rated 5 out of 5 stars

They trust me

They trust me. Being a long time customer that has had financial difficulties in the past...this means a great deal.

14 February 2025
Captain Cash logo

Reply from Captain Cash

Cheers for the 5 stars!

Rated 5 out of 5 stars

My experience with Captain Cash is…

My experience with Captain Cash is hovering the 4th & 5th Star Rating because it is a very convenient Loan Company and I appreciate the affordable repayment amounts and number of payments to pay off the amount approved after thoroughly reviewing what I am eligible to handle making it convenient and less stressful than other Loan Companies I've built relationships with, then comes along Captain Cash making it possible and easy to pay off comfortably instead of 50% of my payday amount split into 3 equal payments to pay off whereas Captain Cash approves 50% of my payday amount and spreads out up to 6-8 payment dates, which makes borrowing convenient. It is also very easy to contact a representative as the contact information is clear and transparent and straight forward, again, making my whole experience with Captain Cash that much more appreciated. I think it'll be difficult to deal with this company if you yourself makes it difficult, but Captain Cash doesn't give you any reason for your experience to become difficult in anyway. Thanks Captain Cash!

6 February 2025
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Reply from Captain Cash

Thank you so much for the review! We really appreciate it!

Rated 5 out of 5 stars

It was ok

It was ok. Can be better if all agents may the same information and procedures. Thank you

12 February 2025
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Reply from Captain Cash

Thank you!

Rated 5 out of 5 stars

Very helpful and quick

I have reloaned more than once, and I can tell you they’re incredibly quick with the process! I really appreciate how helpful they are, and funding happens the same day.
Thank you Gabriella

11 February 2025
Captain Cash logo

Reply from Captain Cash

Thank you so much for the 5 stars!

Rated 1 out of 5 stars

Awful service lol I work for a multi…

Awful service lol I work for a multi billion dollar company and they say because my company is soo large i need a letter of employment which could take like up to 2 weeks to get last time I asked for one didn't even get one I'm not gonna keep bothering my sup till I get one when it's not needed I've given everything to show where I work for last 2 years yet these clowns make u jump through all the hoops know to man or woman I've dealt with many loan sharks and this one is by far the worst id go to heyday or something they were not as demanding as captain cash is worst company by far second time I try for a loan and same issue each time I would not recommend this crap site even to a squirrel

12 February 2025
Unprompted review
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Reply from Captain Cash

Hi, Ryan.

We’re sorry to hear that you’re frustrated with our requirements. For larger companies, an employment letter is sometimes necessary to confirm details that may not be easily verified through other means.

We understand that obtaining this document can take time, but we must apply the same standards consistently to all applicants.

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