Capital Surveying Supplies Reviews 

811
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 129 reviews, reviewers overwhelmingly had a great experience with this company, consistently sharing positive feedback about their overall satisfaction. Customers frequently praise the exceptionally fast delivery times, dependable tracking updates, and efficient shipping processes that ensure items arrive promptly. Furthermore, consumers deeply appreciate the highly competitive pricing available across products and the exceptionally helpful, responsive staff who make online transactions completely seamless. However, some customers also noted occasional shipping delays and lingering backorder issues that negatively affected their projected delivery expectations. A few people additionally experienced frustrating problems regarding incorrect items arriving or encountered communication difficulties when trying to resolve order mistakes.

What people talk about most

Product

Users describe satisfaction with the product, highlighting good quality and items arriving as advertised.... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting unbelievably fast... See more

Order

People report ambiguous experiences with order processes, reflecting both satisfaction and frustration. Many... See more

Service

Customers had positive experiences with service, highlighting great products and fair prices over many years.... See more

Price

Clients share positive opinions on price, consistently highlighting great deals and competitively priced... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Representing a locality, I needed to secure a tax exempt status. Once connecting with Mario, the process was extremely quick, he did a fantastic job setting our account up! The product I needed has... See more

Company replied

Rated 5 out of 5 stars

These guys have been very responsive and have very competitively priced products. I ordered my equipment over the holidays and get a quick response that the items were in transit to Capital and tha... See more

Company replied

Rated 5 out of 5 stars

Marker flags are of high quality and packaged well. I used them to mark my above ground pet fence wire since I have too many trees and large vines in the ground to bury it. Now anyone working near the... See more

Rated 5 out of 5 stars

I made a mistake when ordering a tripod. They sent me the correct one afterwords and took back the wrong one with no grief at all and in a very timely manner. Small company that is concerned about... See more

Company replied



Company details

  1. Business to Business Service

Written by the company

Your experienced and authorized source for professional surveying equipment and supplies for engineers, contractors and surveyors. Surveying equipment calibrations and authorized warranty repair and service center for most all major surveying equipment...


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

811 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 55% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.6

All reviews

(811)

120 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great customer service

I was impressed that not long after placing the order I was contacted about the specific product and had a helpful discussion with the customer service person. The order was just delivered as I asked UPS to delay delivery due to our being out of town. I would not hesitate to use this supplier again.

2 December 2024
Rated 1 out of 5 stars

Hi Team

Hi Team

I paid for 2day UPS Air and my item was received 2 weeks later. Ordered 11.15.24. Arrive 12.2.24. I tried to cancel the order last week prior to it shipping and the website was not user friendly. Now I have to make a trip to return the item I tried to cancel because it did not ship for over a week after the 2nd day air order was placed. Kind of a hassle all the way around

15 November 2024
Rated 2 out of 5 stars

I have not received my product.

I have not received my product and when I use the tracking it appears it has not shipped and there is no further info about the expected ship date. It says awaiting shipment and there is no tracking number assigned yet. I would like to have it say an expected ship date, even if it's just an estimate and weeks out.

15 October 2024
Rated 4 out of 5 stars

Good product-poor shipping

Good product.
Shipping via UPS was a hassle.
When I purchase from you, I was given a shipping rate of ~$60. I accepted that. then about a week later, i recieved updates that my package was coming and delayed and that were several reasons why my package was not being delivered. Then, after a few days of receiving these warning,I went on the UPS site, and noticed that UPS required payment. So I paid another $60 to UPS. UPS came to my door about an hour later (11 pm at night!), and posted a sign that my package will arrive the next day. So overall I paid $120 in shipping for about $90 in goods.

31 October 2024
Rated 5 out of 5 stars

Excellent service from these guys

Excellent service from these guys. No issues. Equipment was well packaged. Delivery from the US to Australia was a total of three days. A courier company would have been slower. I’m very pleased and will use their service again.

15 October 2024
Rated 1 out of 5 stars

Irresponsible workers

I paid for faster delivery because had an urgent need of ordered products. When I received it, one part was missing. I had to send it back (it was on Friday), and was promised by sales representative that will receive it back by Monday. But in the end it's been eleven days since the broken product was sent back, and a new one hasn't been delivered yet. Irresponsible workers. Disappointed and mad. This was the first and the last time I order something from this place

14 October 2024

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