No drama. Did the work on the date scheduled & seems to have done a competent job. Team were friendly, registered the warranty and gave us plenty of information. Also, really appreciated at the sales... See more
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Everything has been fine as I regularly purchase salt blocks bur recently the deliveries are taking weeks since the order and in the meantime there is no communication. Last time when I enquired I was... See more
Company replied
Professional and reliable service. We have been customers for twelve years and would have no hesitation in recommending the company to anyone who would like to improve the quality of water in their ho... See more
New water softener - Provided very helpful initial advice regarding options and what would be involved. Come the installation day completed the work cleanly and efficiently. Very pleased and would re... See more
Company details
Written by the company
At Capital Softeners, we believe every home deserves brilliant water. As a trusted, local, family-run business, we specialise in the supply, installation, and ongoing maintenance of high-performance water softeners and advanced drinking water filtration systems. We know firsthand the daily frustrations of living with hard water. Our tailored solutions are designed to banish stubborn limescale, protect your valuable home appliances, and leave your skin and hair feeling naturally softer. Beyond softening, we are passionate about providing pristine, great-tasting filtered water straight from your tap, helping you stay hydrated while reducing single-use plastics. To further elevate your kitchen experience, we proudly supply and expertly install Quooker instant boiling water taps. These innovative systems add a touch of everyday luxury and ultimate convenience, revolutionising how you cook, clean, and make your morning tea. From your initial consultation through to seamless installation and comprehensive aftercare, our dedicated service team prides itself on delivering expert support with a genuine, personal touch. We are committed to transforming your home’s water from the tap up, and we deeply value the feedback, satisfaction, and trust of every customer we serve.
Contact info
4B Great Northern Works, SG14 1QN, Hertford, United Kingdom
- 01707691819
- info@capitalsofteners.co.uk
- capitalsofteners.co.uk
4.7
Excellent
228 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Very quick response and delivery is…
Very quick response and delivery is quick too. All round good service received.
23 February 2024
IMPRESSIVE SERVICE
A very impressive, efficient and polite company.
Highly recommended
26 January 2024
Unprompted review
Reliable service.
1 February 2024
Annual Service Review
We have been using them for some years. Very efficient in making appointments and keeping them. Engineer is pleasant and explains what has been completed on the annual service. Gives recommendations when you ask for them. Cannot fault the service
5 January 2024
I asked for a certain delivery date and…
I asked for a certain delivery date and didn’t show up
6 January 2024
Reply from Capital Softeners
Hi Ms Berry. We're unable to accept requests for specific delivery dates. Delivery is 7-10 working days approx.
Salt order.
Placed order online, for water softener salt, received call informing of delivery date and part of day. Order arrived on time and straight to door by friendly chap.
Great service. Will be ordering again when needed.
4 January 2024
A great personal professional service
A great personal professional service. Work on hot water system carried out promptly, efficiently and expertly. Chaz cleaned up afterwards and a job very well done. Highly recommended.
24 December 2023
Excellent customer service and delivery
1 December 2023
Super quick, super supportive team
Capital softners has been the easiest team to work with - Jordan, Lauren esp. deserve a mention. Prompt responses, very accommodating and are willing to listen to customer's instructions regarding delivery. Thanks team!
4 December 2023
Capital Customer service
I received a call to say the delivery was planned for 2 weeks time and if that was acceptable. I explained that my water softener blocks would be depleted within a week and needed an earlier delivery. I received a call within a day to deliver in 4 days and then that same day, the delivery was slotted in- thank you! Also had the salt blocks dropped inside the garage as hubby had just hurt back- thanks to the lovely delivery driver.
8 December 2023
Very good service…
Servicing our water softener was carried out thoroughly and efficiently by a cheerful and helpful technician. The only criticism (not at all his fault) was that he came in the morning when we had been told afternoon.
19 November 2023
Great service efficient staff
9 November 2023
Very professional and responded quickly
15 November 2023
Happy with the product
Had a water softener fitted in October 2023. For the first time. Everything went well from start to finish. Someone came out to do an assessment to make sure the unit would fit in the cupboard under the kitchen sink and engineer attended the next day. Work was carried out in less time than stated, and there was minimal mess. The engineer explained how it works and showed me how to replace the salt blocks. So far,all is well, and I am happy with the product.
31 October 2023
Unprompted review
very satisfied
engineer was on time. pleasant and knowledgeable very helpful re service plan. A credit to your company
10 November 2023
Very positive experience once again
Very positive experience once again. Capital Softeners supplied and fitted my Harveys water softener in 2012, serviced it in about 2018 or 2019 and it is still working efficiently. This latest purchase was for block salt, which I buy approximately once a year from them. Highly recommend!
6 November 2023
Efficient service
25 October 2023
Easy to order salt refills on line
Easy to order salt refills on line. They phoned to confirm delivery and delivery was on time.
28 September 2023
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