No drama. Did the work on the date scheduled & seems to have done a competent job. Team were friendly, registered the warranty and gave us plenty of information. Also, really appreciated at the sales... See more
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Everything has been fine as I regularly purchase salt blocks bur recently the deliveries are taking weeks since the order and in the meantime there is no communication. Last time when I enquired I was... See more
Company replied
Professional and reliable service. We have been customers for twelve years and would have no hesitation in recommending the company to anyone who would like to improve the quality of water in their ho... See more
New water softener - Provided very helpful initial advice regarding options and what would be involved. Come the installation day completed the work cleanly and efficiently. Very pleased and would re... See more
Company details
Written by the company
At Capital Softeners, we believe every home deserves brilliant water. As a trusted, local, family-run business, we specialise in the supply, installation, and ongoing maintenance of high-performance water softeners and advanced drinking water filtration systems. We know firsthand the daily frustrations of living with hard water. Our tailored solutions are designed to banish stubborn limescale, protect your valuable home appliances, and leave your skin and hair feeling naturally softer. Beyond softening, we are passionate about providing pristine, great-tasting filtered water straight from your tap, helping you stay hydrated while reducing single-use plastics. To further elevate your kitchen experience, we proudly supply and expertly install Quooker instant boiling water taps. These innovative systems add a touch of everyday luxury and ultimate convenience, revolutionising how you cook, clean, and make your morning tea. From your initial consultation through to seamless installation and comprehensive aftercare, our dedicated service team prides itself on delivering expert support with a genuine, personal touch. We are committed to transforming your home’s water from the tap up, and we deeply value the feedback, satisfaction, and trust of every customer we serve.
Contact info
4B Great Northern Works, SG14 1QN, Hertford, United Kingdom
- 01707691819
- info@capitalsofteners.co.uk
- capitalsofteners.co.uk
4.7
Excellent
228 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Great product and customer service.
13 May 2025
Easy ordering & quick delivery.
24 April 2025
Salt delivery was early.
Salt delivery was early and very quickly and helpfully unloaded.
1 April 2025
Order Delayed with No Updates
I placed my order on March 20th, and as of today, I still haven’t received my product or any updates regarding the shipment or delivery. Despite the lack of information, I was sent an email asking me to review my shipping experience—yet I have nothing to review because I haven’t received anything. This level of service is extremely poor, and I’m very disappointed. I need clear updates on my order status and an estimated delivery date as soon as possible.
20 March 2025
Reply from Capital Softeners
Hi Ananda,
I have had a look into your order it was placed on 09/03 and delivered 20/03 which is within our 7-10 working day delivery terms. This delivery date was also confirmed with you on 18/03 and agreed. We're a little disappointed you have felt the need to leave this review. We would like to point out to our customers we are a local, family run business so reviews are very important to the success and growth of our business. A lot of our work comes through reviews and recommendations. Reviews like this should be considered more carefully before posting.
Great all round experience
Great all round experience - good price (offered a refurbished softener), very thorough and professional survey and the installer was also considerate and did a neat job. Very impressed to date and would recommend.
7 March 2025
Unprompted review
Water Softener Annual Service
Engineer arrived on time and serviced the water softener without any problems.
22 February 2025
Ordering was simple and delivery was…
Ordering was simple and delivery was prompt, efficient and courteous. What more could be expected.
18 January 2025
Reliable service
Reliable service, great communication and transparent pricing. The pipework and the water softener stand were meticulouly completed. Jordan was consistently patient and helpful in answering all my questions, both before and after the installation. He even went the extra mile by offering to make a follow-up visit. I’d highly recommend Capital Softeners to anyone looking for peace of mind with friendly and professional service.
30 September 2024
Unprompted review
Happy to recommend
Very efficient service
Would highly recommend Capital Water Softeners
30 November 2024
They gave very professional advice and…
They gave very professional advice and managed to separate my kitchen tap for drinking water from the mains water inlet.
Exellent work , super team and very helpful.
Can highly recommend!
25 November 2024
Unprompted review
Had a Kinetico installed by Capital…
Had a Kinetico installed by Capital Softeners last week. We were very happy with the service we received and the water is beautifully soft.
28 November 2024
Unprompted review
Very good service
I had my water softener serviced and was very pleased with the service provided by Capital Softeners. The company contacted me to arrange a suitable date and time for the service and were able to move the time of the appointment to suit my arrangements.
13 October 2024
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