BBVA Compass Reviews 7

Discrimination with Accounts
This should have a -5 stars; the option isn't available.
I have been a customer with Capital One since before Hibernia (Several Take Overs); therefore, my account is established. I thought I purchased a computer from Dell Sunday, 10/24/21, Capital One even sent a text to confirm the purchase, I thought it was done. I received an email from Dell stating the order was on hold and that I needed to contact the bank. I called Capital One today only to discover there's a $2500 limit on my debit card purchases and that I must contact them for additional use of my funds. I also have a Capital One 360 account with my son. Ms. Lindsey 647628 advised that I could have made the purchase using that account which has a higher limit of $5000. I opened this account for my son whose in college. He has access at 20 with his account than I do at 48 with an account that has been established and opened for decades. This is a form of account discrimination! I was advised that I can close my existing account and open a 360 account to have access to a higher limit on my debit card or I can keep the account I have and continue requesting access to my funds. I just don't get why access must be granted when a text is sent to confirm the transaction. It's our money as customers; we should have access to our funds whenever we want them without getting permission from Capital One!

I called Capital One on Fri 9/18/20 to redeem my matured CD. Since my branch is closed due to Covid and the next closest branch is 1hr15min away I asked if they could send it electronically to my bank. They said no we have to mail you the check. It's about $90,000 so I asked if they could send it certified and they said they would. It is now over 4 weeks later and there is no sign of the check. I have called 5 times and every time I've had to wait a grueling 45 min-1 hour with a horrendous music loop that is like water torture. I don't say this to be dramatic I am serious. It is bad, really bad. Each time I call I have to explain the whole scenario and they invariably send me to a supervisor only for me to explain the whole thing again. On one occasion I spoke to a supervisor named Randy and on another occasion I spoke to a supervisor named Crae. Today I talked on the phone with an associate and she elevated it to Brian, then he elevated it to Mary and then she elevated it to Kevin. Each time in between I had to explain it again and then hold with the horrid music. They said they had stopped payment on the check and they would mail (they said they can't email it) out a lost check claim form for me to fill out and then review it. I've been waiting on this form for ten days and no sign of that either. Why am I having to wait for a form to fill out and for them to review and then start a long process of waiting all over when I wasn't the one who lost the check. They sent it out without any kind of tracking or signature required by the recipient. They're sending out massively large checks by first class mail with no idea if the checks will ever get there or any way to trace it. The supervisor Crae admitted that they are supposed to FedEx all checks over $50,000. I keep waiting and hoping someone will acknowledge how outlandish this is and cut the red tape and get me my money. By holding on to my money they are defrauding me out of $4 interest a day which is what my CD was making and thus far I have lost well over $100 in interest waiting plus an opportunity to deposit the money in Chase and get a $300 bonus on an offer that ends shortly. I am at my wits end. I desperately need this money to live on. I am a senior and it is most of my life savings. PLEASE, PLEASE HELP ME RESOLVE THIS HEARTWRENCHING PAINFUL SITUATION.

On my #Birthday Oct 8 1948 *Oct 8 2020 I called BBVA Online CSR Call Center OFFSHORE SPanish 1st language Since BBVA Espana Spain aquire the NBA Sponsor iN TEXAS BBVA COMPAS (COMPAS BANK USA AMERICAN in recent years, the customer service experience has gone #downhill #Bad #UX and althrough i HAVE BEEN A LONG TERM AFFILIATER ESSENTIAL WORKER INDIE FED CONTRACTOR TREASURY DEPT PPP BIZ SMB LOANS PROCESSOR PRE QUAL ET ALA ND CREDIT DEPT MGR OF B ENEFICIAN FINANCE LOAN OFFICE SEVERAL DEPT STORES ASST CREDIT MGR, BBVA CSR CALL CENTER REP LOOKED ME UP IN THE DATABASE WHEN MY #UBER #CHARGES WERE #DECLINED NO GOOD USING MY #BBVA #CLEARSPEND #BANK #DEBIT CARD WHICH I HAVE HAD FOR OVER 10 YEARS, AND HELPED THEM ACQUIRE VIA COMMISSION JUNCTION CONVESANT PLATFROM A LOT OF PREPAID CARD CLIENTS TO KEEP THEM ALIVE BEFORE BBVA ESPANOL RUINED THEM AS A BANK IN TEXAS I DO RECOMMEND AS AN IT COMPUTER FINANICAL CONSULTANT NOT TO DO BIZ WITH BBVA ON A COMMERICAL REAL ESTATE NOR CONSUMER LEVEL TOO MUCH FRAUD DECEIT LIES BY THEIR MISINFORMED STAFF WHOHAVE ZERO POWER OR REINSTATEMENT I WAS LIED TO AND TOLD THAT ALL BBVA CLEARSPEND CARDS WOULD BE #CLOSED #pERMANENTYL AND I CAN FIND NO RECORD OF THIS IN #lINKEDIN NOR GOOGLE(R) SEARCH OCT 9 2020 FROM CORPORATE AND I WISH TO POST BETTER BUSINESS BUREAU COMPLAINT FROM ANTOHER FINANCE OFFICER GUY WORKER WHO HELPS U GET NEW ACCTS LOANS ETC PERSONAL OR BIZ AND HIS CARD GOT CANCELLED, A CREDIT NOT DEBIT CARD, AND THE ARE NON COMIITTAL AND TELL YOU SOMETHING #DIFFERENT EACH TIME U CALL UI WAS TOLD TO MAKE A DEPOSIT KEEP THE DEBIT CARD ACTIVE MOR ETHAN ZERO BALANCE AND MOST PREPAID OR OTHER DEBIT CARDS OR CHECKING ACCTS ET AL DO #NOT REQUIRE EVEN ONE PENNY ZERO BALANCE IS OK BUT NOT WITH CRAZY VENSUALAIN DICTATOR BANK BBVA ONE OF THE WORST IN SOUTH AND CENTRAL AMERICAN AND #MEXICO BBVA #BANCOMER KEEPING THE POOR PPL POOR AND FINANCING MEXICAN SLUMLOARDS ON THE BEACHS OF #TIJAUNA AND #PACIFIC #BEACH SAN DIEGO, SANTA MONICA AND VENICE CA PREYING ON OTHERS AS MUCH AS JP MORGAN AMERICAN CHASE BANK AND THE NYC ROCKEFELLERS RAILROAD AND BANK BARRONS STANDARD OIL COMPANIES DID IN THE EARLY DAYS OF THE USA WHICH ANTITRUST LIKE GOOGE ETC IS FACIING AND SOON BBVA WHEN ITS FRAUD DECEIT GET THE ATTENTION OF THE FED AND #REF 458 COMPLAINTS AGAINST USA AFFILAITE OF BBVA BILBAO SPAIN #SHAME ON U #DON #QUIPOXTE #ZORRO #CISCO #KID #DRAGNET JOE FRIDAY
IC3 DOT ORG TAP ON #FBI TO REPORT #COIVD19 #SCAMS #FINANCIAL OR OTHER #FRAUD AND MISINFORMATION BY CORPORATE ENTITES GLEAMING THE CUBE , RALPH NADER OR ATTY GENERAL BECERRA CALIF WEBSITE 2 REPORT COVID SCAMS AND MISLEADING REPS ONLINE ON APPS FOR FBI TO INVESTIGATE ADA REPORT ONLINE OR APP TO US DEPT OF JUSTICE ADA UNIT IF UR SENIOR DISABLED ADA CERT OR NOT, OR PERSON OF COLOR DIFFEENT NATIONAL ORGIN TO REPORT FOR FUTURE PROSCAUTION OF BANK DIRECTORS SHAREHOLDERS CEO AND EXECUITIVES AS MUCH AS THE DID TO #ENRON CORP IN #TEXAS FOR SIMILAR DISGREGARD OF THE PUBLIC INTEREST.

Traveling in another country.
wanted to login to my account but the only way to receive my verification code is through phone SMS. Since, I was in another country and not using the regular simm card, therefore I cannot receive my verification code through phone SMS. Simple issue, but capitalone in year 2020 technology cannot resolve this simple communication issue, because they refused.
Therefore, I cannot access my account when I needed it and cannot do what I wanted to do.
Tried to contact them but failed. Because their system is intentionally designed not to let u contact them.phone number not reachable.
No commonly social media or email to communicate.
Only way thru tweet. Explained everything but still they refused to help and don't care.
Capitalone new regulation, no tweet account no capitalone account allow to
access or remainn active!!!
Even with tweet account, capitalone refused to take care of small issue and intentionally refused customer access to their account.
So cannot access my own account
Capitalone = garbage bank

My tax refund check was from BBVA Compass Bank. NORMALLY banks will cash their own checks. Some require that you have an account with them 1st. Others will just cash it as long as you have two forms of ID. I went into the compass branch in Lynwood, CA. First... the teller was rude as she made a ugly face when i gave her the check. (I guess she was baffled because the amount was more the she made in a year.) She asked if I had an account and I said no. She then went to whisper to another rude teller and came back to tell me that they would not cash it because I didn’t have an account with them. I informed her that it would not be a problem to open one. She then replied that the check was too much money as it was more the. $2500 and to try Walmart... I’ve never been so insulted by a financial institution AND I’ve never experienced a bank that would not cash their OWN banks check that a business account owner had the funds to cover! BBVA Compass bank makes up their own rules and should not be in business!!!

The two stars are for costumer service. They are very nice and try to help you when you have a problem, but the dispute dept. and back office over the dispute dept is of no help at all . In fact I do not believe they even read the 25 pages of Documents I sent in to prove I did not receive what I paid for with the BBVA credit card. They make you wait 3 months for nothing at all if you are charged for a product you do not receive, or receive defective and unacceptable. Then they tell you there is nothing they can do about it so you go to other depts and they appeal it , when they do nothing about it it goes to the back office where they are supposed to be over the dispute dept, but they do nothing also. I doubt they even read my docs. Very upsetting process. My insurance co. made one phone call to the co. and settled it immediately. My money was returned with absolutely no help from BBVA. Stay far away from this card no matter how much money they offer you, they do not have your backs.

Have had checking, debit and credit card accounts with CapitalOne since September, 2018. In that time, FRAUD, obnoxious, disrespectful, mentally deranged, probably excons trying to rehabilitate, former drug antics, children, to try to communicate with at their call centers, pretty much all call centers with any business these days. Too much time to answer a question 2+2, hours, days, weeks, never obtaining what we, as consumers, called for in the first place. Too many escalations, having to repeat the same thing multiple times, knowing the information has been incorrectly input in their computer systems. I have had to dictate what should be entered on their computers very often to these call center people, who perceive themselves as PROFESSIONALS, what a joke!! Too much information out there with too many busy, busy, busy busy bodies having access the customers information, mega gossips. I recently have identified 2 banks and an insurance company playing with my accounts, SCREWING them up, if you will. There are many Federal Bureaus, Agencies we, as consumers, CAN and WILL report, complain to. Misusing our personal information is a Federal crime, punished by the law. CapitalOne is an on line bank, many drawbacks. I would NOT recommend banking with this bank, if you want any normalcy with banking, although most of them SUCK, have had accounts with many of the buggies. Keep reporting and eventually the Federal agencies will slap multi million dollar class action cases against these banks, as with Wells Fargo, currently ENJOYING a $142 million class action case. Unfortunately, the way of the world.