Ca' Pietra Reviews 

564
•
TrustScore 4 out of 5

3.8

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See what reviewers are saying

Rated 1 out of 5 stars

It is disappointing that I have to write a negative review for this company. Ordered tiles - were not suitable, returned promptly and in accordance with their instructions. Have only partially been re... See more

Rated 5 out of 5 stars

We've recently visited both the Chelsea Harbour showroom and Tiles at Source (indecisive is my middle name) and in both cases been blown away by the help we've received. Puja at CH, and Sarah at TaS h... See more

Rated 5 out of 5 stars

Alison in Hartley Wintney branch was a brilliant source of inspiration! She clearly knows the ranges so well. However what was really impressive - she quickly seemed to grasp what our own style and pr... See more

Rated 5 out of 5 stars

I stumbled across Ca‘ Pietra whilst undergoing a home renovation and we have ended up using them across our kitchen and utility extension, outdoor paving and bathroom. Their tiles are beautiful, high... See more

Company replied

Company details

  1. Decoration and Interior Design Store
  2. also in
  3. Interior Designer
  4. Natural Stone Supplier
  5. Natural Stone Wholesaler
  6. Tile Manufacturer
  7. Tile Store

Written by the company

We are Ca' Pietra. A team of designers, makers and curators redefining the art of surface design. With a legacy spanning 30 years, we blend time-honoured techniques with boundless creativity, sourcing the finest materials from around the world to craft collections and bespoke creations that combine timeless elegance with contemporary flair.


Contact info

3.8

Great

TrustScore 4 out of 5

564 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 12% of negative reviews

Typically replies within 1 week

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3.8

All reviews

(564)

22 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Unbeaten range of beautiful tiles, knowledge and support

As a professional interior designer I really appreciate being able to take my clients to the beautiful showroom in Hartley Wintney to make final decisions on the tiles I have carefully sourced. Alison is always very welcoming, knowledgeable and helpful. I am pleased to have this partnership with an unbeaten range of beautiful tiles.

6 November 2023
Unprompted review
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Reply from Ca' Pietra

Thank you for your wonderful review. We will pass on your compliments to Alison.

Rated 5 out of 5 stars

Samples

My samples arrived promptly and very well packaged. The tiles are excellent quality.

3 November 2023
Ca' Pietra logo

Reply from Ca' Pietra

Thanks for taking the time to leave us feedback.

Rated 5 out of 5 stars

Delivery exceeded expectations!

Great service. Fast turn around. Products arrived in excellent condition. Delivery driver went above and beyond to position the pallets as close to our working area as practically possible.

30 October 2023
Ca' Pietra logo

Reply from Ca' Pietra

Thanks for taking the time to leave us feedback.

Rated 1 out of 5 stars

The tiles are nice, but “delivery” is appalling.

The tiles are nice, but “delivery” is appalling.
Paying £75 on top of expensive tiles should mean they at least attempt delivery! They look at google maps and don’t actually try, we have had lots of large lorries delivering and I also said they could leave at the end of the drive if worried, but it was refused so a 2 hour round trip to collect and no offer of compensation for a delivery charge that never happened, plus patronising responses from their customer service would mean I would not recommend Ca Pietra. I wish I had just ordered from a well known bathroom website as they have delivered on a large lorry without issue and much more reasonable delivery charges.

21 October 2023
Rated 5 out of 5 stars

Beautiful tiles

Beautiful tiles, securely packaged and quickly delivered.

4 October 2023
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Reply from Ca' Pietra

Thanks for taking the time to leave us feedback.

Rated 5 out of 5 stars

Purchased some sample tiles from…

Purchased some sample tiles from Ca'Pietra so that I could judge the colour & size at home. Tiles are beautiful, but I'm really glad that I got samples as the one that showed as a turquoise blue on the website is actually almost a dark green in real life. Lily Pad Peacock is almost the same colour as the Lily Pad Eucalyptus. This is not the colour that I was looking for, so will probably look at the more navy tile instead. Service from the company has been great, and they were happy to send out a sample tile that had been missed off the original order as soon as I notified them.

5 October 2023
Ca' Pietra logo

Reply from Ca' Pietra

Thanks for taking the time to leave us feedback.

Rated 5 out of 5 stars

Sample tiles

Arrived promptly and good quality, lovely tiles

7 October 2023
Ca' Pietra logo

Reply from Ca' Pietra

Thanks for taking the time to leave us feedback.

Rated 1 out of 5 stars

The website is awful

The website is awful. It’s very glitchy and has too many bugs that make browsing, choosing and buying tiles from Ca’Pietra a miserable and frustrating experience.

20 September 2023
Ca' Pietra logo

Reply from Ca' Pietra

Sorry to hear that our website was frustrating to use. The good news is that since your last visit we now have a new site that we are confident is considerably better and more user-friendly than the last one. We hope it's a more enjoyable experience for you and other Ca' Pietra customers.

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