It is disappointing that I have to write a negative review for this company. Ordered tiles - were not suitable, returned promptly and in accordance with their instructions. Have only partially been re... See more
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See what reviewers are saying
We've recently visited both the Chelsea Harbour showroom and Tiles at Source (indecisive is my middle name) and in both cases been blown away by the help we've received. Puja at CH, and Sarah at TaS h... See more
Alison in Hartley Wintney branch was a brilliant source of inspiration! She clearly knows the ranges so well. However what was really impressive - she quickly seemed to grasp what our own style and pr... See more
I stumbled across Ca‘ Pietra whilst undergoing a home renovation and we have ended up using them across our kitchen and utility extension, outdoor paving and bathroom. Their tiles are beautiful, high... See more
Company replied
Company details
- Decoration and Interior Design Store
- also in
- Interior Designer
- Natural Stone Supplier
- Natural Stone Wholesaler
- Tile Manufacturer
- Tile Store
Written by the company
We are Ca' Pietra. A team of designers, makers and curators redefining the art of surface design. With a legacy spanning 30 years, we blend time-honoured techniques with boundless creativity, sourcing the finest materials from around the world to craft collections and bespoke creations that combine timeless elegance with contemporary flair.
Contact info
Stonebridge House, SN10 3DY, Devizes, United Kingdom
- 01380 735886
- sales@capietra.com
- capietra.com
3.8
Great
564 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 12% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Sample looked nothing like pictured!
I ordered a sample online and paid the £4.99 for delivery. The tile looked stunning online so i had high hopes that it would work for our bathroom renovation. The sample that came was a completely different colour and looked nothing like the picture advertised. I was hoping that it was a mistake and called customer service only to be told the correct sample was sent out and if I wanted to see another sample of that same tile I would have to pay another £4.99 for delivery! I believe they use a lot of photoshop and photo enhancements in their pictures online therefor the tile that comes is nothing like the picture shown.
25 November 2024
Unprompted review
Reply from Ca' Pietra
Thank you for taking the time to leave us a review. We truly appreciate all feedback, as it helps us continuously improve.
Upon reviewing your order, we noticed that multiple samples were requested. As such, it’s a bit challenging to pinpoint which specific tile type your comments might be referring to.
We strive to provide accurate and detailed imagery of our products online. However, we understand that variations can occur due to differences in device settings, screen resolutions, and lighting conditions, which might affect how colors and details appear.
If you have specific concerns about any of the samples, please don't hesitate to reach out. We’d be happy to assist further.
Excellent quality and great service!
26 October 2024
Reply from Ca' Pietra
Hi Tilda, Thank you for you leaving us a great review and we are thrilled that you are so happy with quality and service.
Fabulous quality and service
Fabulous quality and service , can’t wait to get them on the wall ,
25 October 2024
Reply from Ca' Pietra
Hi Lewis, Thank you so much for a fantastic review. We are so pleased your experience has been so great with Ca' Pietra.
Excellent service, lovely tiles
Excellent service and fast delivery. Lovely tiles and people!
23 October 2024
Reply from Ca' Pietra
Hi Sarah, Thank you for giving us such lovely feedback. We are thrilled that you are happy with both the service and tiles.
The most beautiful tiles
The most beautiful (sample) tiles, delivered at speed and well packaged. Unfortunately this time, the colours weren't quite right for the room we had planned them for, but I will definitely keep them in mind for future projects.
22 October 2024
Reply from Ca' Pietra
Hello Karen, Thank you for a lovely review, we are pleased you loved the tile and sorry to hear they weren't quite the right colours for your scheme. We hope our tiles will be a perfect match for you future projects.
Poor packaging
Nice tiles, however they arrived in insufficiently packaged box.
High percentage of chipped tiles.
21 October 2024
Reply from Ca' Pietra
Hello Jon, Thank you for taking the time to leave feedback for us. We are sorry to hear that some of the tiles arrived chipped.
We are happy to help you with replacement tiles if they are required. Please email sales@capietra.com and one of the team will be pleased to help.
Reply from Ca' Pietra
Hello, thank you for taking the time to leave us a lovely review. We are thrilled you have had a great experience.
Marlborough Terracotta Parquet
Really easy to order from these guys and the product is exactly what is seen on the website, the delivery was fast, but as expected with the nature of the product we had a few broken ones in the crate, I informed Ca’ Pietra and they had the replacements out to us within 3 days.
All in all a very smooth process.
Thanks guys.
J. Campbell
27 October 2024
Reply from Ca' Pietra
Hello Jon, Thank you for taking the time to leave us such a lovely review. We are thrilled that you have had a great experience and happy with your Ca' Pietra tiles.
The tiles arrived in great condition…
The tiles arrived in great condition and on the correct date. Would definitely recommend to others and will order again
27 October 2024
Reply from Ca' Pietra
Hi Jackie, thank you for taking the time to leave us a lovely review. We're thrilled to hear you are happy with the tiles and service.
Reply from Ca' Pietra
Hello Carolyn, thank you for leaving us a lovely review and look forward to helping you with your next order.
Beautiful tile samples
Beautiful tile samples that arrived in the post well packaged and quickly - thank you:)
24 October 2024
Reply from Ca' Pietra
Hello Rachel, Thank you for taking the time to leave a review and we are thrilled that you are happy with your samples. We look forward to helping you in the future.
Reply from Ca' Pietra
Hello Audrey, we're thrilled to hear that you are pleased with your samples and thank you for taking the time to leave a review for us. We look forward to helping you again in the future.
I did not to even want to give this…
I did not to even want to give this company 1 star. They delivered my daughter’s terracotta tiles and so many of them were broken she didn’t have enough. She complained and their response was the tiles are delicate. Well yes they are so why deliver them in a large pallet which had nothing to protect them. They delivered some to replace the broken tiles but yet again poorly packed and broken. They refused to refund and just kept sending emails detailing the tiles were delicate and needed to be cared for - yes the company should have cared for them in packaging and delivery. Truly an awful company - dishonest and very poor customer service! ☹️😡
4 November 2024
Unprompted review
Reply from Ca' Pietra
Hello Susan,
Thank you for taking the time to leave a review on behalf of your daughter.
We understand that this has been a frustrating situation. The Ca' Pietra Customer Service team has worked diligently to provide replacement items, at no additional cost, as quickly as possible to minimize any inconvenience caused by the breakages.
The feedback that you and your daughter have provided during our communications regarding the packaging has been shared with our fulfillment team.
We are constantly working hard to find the best balance between providing protection during the shipping of our products and minimising the environmental impact of our packaging. We also work closely with our delivery partners to ensure the consignments are handled with care.
I am sorry that your experience with Ca P'ietra on this occasion did not meet your expectations.
Tiles are of good quality and arrived…
Tiles are of good quality and arrived in good time following the order.
19 October 2024
Reply from Ca' Pietra
Hello Maggie, Thank you for taking the time to leave us a review and we're so happy you are happy with your Ca' Pietra tiles and service we have provided.
Reply from Ca' Pietra
Hello Jessica, I am sorry to hear you have not received you parcel yet.
Looking at the tracking details, I can see that a delivery attempt was made on 22/10, but no one was available at the property. Following this, there was a request from you for the parcel to be redirected to a pickup location, which is where it is currently being held.
If you are still experiencing issues, please email sales@capietra.com and one of the team will be happy to help.
Reply from Ca' Pietra
Hello Helen, Thank you for taking the time to leave us a review, we're thrilled you are happy with our service.
Total lack of customer service and quality control
Unfortunately I never even got to order my tiles due to their lack of customer service and oversights of quality control. I ordered 6 tile samples and was sent the wrong colors. OVER 2 WEEKS AGO I requested the correct colors be sent and they have failed to respond to all 4 of my inquiry emails about the issue. So not only do I not have tiles, but my tiler has been delayed for the project AND they won't reply so I can get a refund on my order. Very sadly, If this is how they treat you prior to the order even being placed, I am not sure what quality service or products you would get after purchasing.
29 September 2024
Unprompted review
Reply from Ca' Pietra
Hello Zena,
Thank you for taking the time to share your review. I’m truly sorry to hear about your experience, as this is not the level of service we strive to provide at Ca’ Pietra.
Thank you for providing additional information so I may look into this for you.
I will update you using the contact email you’ve kindly provided.
I will be in touch very soon.
So pleased to get these beautiful…
So pleased to get these beautiful turquoise tiles… not only were they exactly what I was looking for but they were greatly reduced.
The website was so easy to use. I ordered some samples and they came so quickly. As soon as I opened the box I knew what tiles I wanted so ordered them straight away as stock was limited.
I haven’t had them put up yet as I’m waiting for a new bathroom, but can’t wait to see the results.
Thankyou so much
23 September 2024
Reply from Ca' Pietra
Hi Laura, thank you for taking the time to leave such a glowing review. We are thrilled that you are so happy with your beautiful Ca' Pietra tiles.
Beautiful tiles
I ordered some samples for a bathroom renovation project - they were sent promptly, and are beautiful great quality tiles. Only problem is deciding between them!
19 September 2024
Reply from Ca' Pietra
Hi Mary, thank you for taking the time to leave a review, we are thrilled that you are enjoying the beautiful tiles and look forward to helping in the future once you have managed to choose between them.
I ordered a large selection of sample…
I ordered a large selection of sample tiles....
I am now waiting till my project is ready to order the mixture of tiles that I want.
19 September 2024
Reply from Ca' Pietra
Hello Petra, Thank you for taking the time to leave a review and looking forward to helping you again in the future.
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