The Canny Company Ltd Reviews 

228
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 63 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the product's effectiveness, noting that it significantly reduces pulling and transforms walks into a more enjoyable experience for both dogs and owners. Many appreciate the high quality and comfortable design of the collars, often finding them gentler and more suitable than other options. People also consistently praise the easy ordering process, fast dispatch, and quick, efficient delivery of their purchases. However, some customers also noted concerns regarding sizing, particularly for very large breeds, or issues with the length of the nose band for certain dog anatomies. A few other people also felt that the lead attachment rings could be larger to accommodate various leads or that a quicker attachment method would be beneficial.

What people talk about most

Product

Customers consistently note positive experiences with the product, particularly praising its effectiveness in... See more

Quality

Clients share positive opinions on quality, with many reviewers highlighting the good quality of the product,... See more

Delivery service

Customers had positive experiences with delivery service, consistently reporting quick and prompt delivery of... See more

User experience

Users describe positive interactions with the user experience, highlighting the helpfulness of online videos... See more

Order

People report positive experiences with order, highlighting the ease of the ordering process and the swift... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We ordered the collar and lead for our year old Australian Labradoodle who we rehomed 12 weeks ago . He had never been walked on a lead with previous owners , so pulled a lot on normal collar . We tri... See more

Company replied

Rated 5 out of 5 stars

Purchased on recommendation. My seven month old 30kg large puppy had become dangerous to walk as she would lunge and pull. I was fearful of being pulled over and badly hurt. Instantly the Canny collar... See more

Company replied

Rated 5 out of 5 stars

Best collar we have tried. Recommended by our dogs always does trainer and both dogs instantly stopped pulling! So much more control when walking them, which is now a much more pleasant experience for... See more

Company replied

Rated 5 out of 5 stars

Delivered promptly. The Canny collar does work, but despite following your instructions, they can come off of two of the three dogs. However I am pleased with the purchases. Other similar halters have... See more

Company replied


Company details

  1. Dog Trainer
  2. Dog Walker
  3. Pet Trainer

Written by the company

The Canny Company manufacture and promote a small range of dog walking products including the popular Canny Collar, the best anti-pull head collar to help train dogs not to pull on the lead, transforming even the worst pullers into happy, well-behaved pets. Simple to fit, easy to use, kind, safe & comfortable, the unique 'behind-the-head' design of the Canny Collar means that it doesn't ride into your dog's eyes nor yank her head to one side. Voted 'Best New Product' by the UK pet industry when first launched, it is still a firm favourite with dog owners, trainers, pet stores and veterinarians. Our mission is to help owners enjoy walking their dog. The Canny Collar helps take away the stress, frustration and embarrassment of walking with a pulling dog, not to mention the worry of being pulled over and causing injury to you both. When you choose a Canny Collar, you're not alone. To date over one million owners have now trained their dogs to walk well on lead using a Canny Collar. Join them today and enjoy a lifetime of walking your dog stress-free on a loose lead.


Contact info

4.8

Excellent

TrustScore 5 out of 5

228 reviews

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4.8

All reviews

(228)

59 reviews in the last 12 months

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Rated 5 out of 5 stars

Brilliant product

Brilliant product - Tia didn’t really like it at first but she is a proper little madam - now she has got used to it being a bit different she totally accepts it and walks are now so enjoyable rather than a bit of a tussle! Highly recommended 😊😊😊

30 July 2023
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Reply from The Canny Company Ltd

Thank you Frances for such a positive endorsement. 😊 We're delighted that you are now enjoying your walks so much more with Tia. Good luck with your training! 🙌 🐾

Rated 5 out of 5 stars

Ordered with ease online

Ordered with ease online. Quick delivery.

9 August 2023
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Reply from The Canny Company Ltd

Thank you for taking the time to leave a review. We are very happy that we could meet your expectations on easy ordering and quick delivery. 😊

Rated 5 out of 5 stars

A good product

A good product, reasonably priced and it seems to be working well with both my dogs

6 August 2023
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Reply from The Canny Company Ltd

Thank you Janet, we are happy that we could meet your expectations on quality and price. 😊 Good luck with training your dogs. 🐾

Rated 5 out of 5 stars

Second time around …

This is my second collar for my baby the first was lost by my son but now we are up and running the collar has stopped the pulling I always recommend to friends with dogs that pull the canny co posting very Quick arrived next day Which was supper quick thank you

6 August 2023
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Reply from The Canny Company Ltd

Thank you so much for your review Margaret and also for recommending us to your friends, it is much appreciated. 😊 Glad to hear you are now back on track with your training. 🐾

Rated 3 out of 5 stars

Good strong looking product

Good strong looking product, but dog managed to remove muzzle strap in seconds!

30 July 2023
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Reply from The Canny Company Ltd

Hello Alice, thank you for your review. We are pleased to hear you are happy with the product quality.
Please take a look at our FAQ here for help with keeping the nose band in place; https://www.cannyco.co.uk/pages/faq

Many thanks,
Emma

Rated 5 out of 5 stars

Prompt service

Prompt service, delivered on time, great product

16 July 2023
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Reply from The Canny Company Ltd

Thank you Michael, we are happy that we could meet your expectations on product quality and customer service. 😊

Rated 5 out of 5 stars

Efficient service

Efficient service, the collar arrived on the specified day and met the high quality standards expected.

3 July 2023
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Reply from The Canny Company Ltd

Happy that we could meet your expectations on product quality and customer service Ian. 😊

Rated 5 out of 5 stars

Fantastic well made collar

Delivery great product brilliant so well made

11 July 2023
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Reply from The Canny Company Ltd

Thank you for your kind comments about the quality of our product Lorraine. 😊 Good luck with training your dog! 🐾

Rated 5 out of 5 stars

The collar and lead are very good…

The collar and lead are very good quality and arrived promptly.

2 July 2023
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Reply from The Canny Company Ltd

Thank you for your kind review. We are so happy you are pleased with the quality of your products 😊🐾

Rated 5 out of 5 stars

Collar

Love the collar, colour is lovely and looks great on my doggo. Quick delivery too.

25 June 2023
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Reply from The Canny Company Ltd

Thank you Trish, we are delighted that you are happy with your Canny Collar! 🙌 🐾 😊

Rated 5 out of 5 stars
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Reply from The Canny Company Ltd

Thank you so much Mark, we're delighted that we could meet your expectations of customer service. 😊 🙌

Rated 5 out of 5 stars
The Canny Company Ltd logo

Reply from The Canny Company Ltd

Thank you for your feedback Karen, we are happy that we could meet your expectations on customer service. 😊

Rated 4 out of 5 stars

Quick and fast delivery

Quick and fast delivery. Unfortunately my dog didn't take to it so returned the collar.

5 June 2023
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Reply from The Canny Company Ltd

Thank you for your feedback and sorry the collar didn't work out for you on this occasion.

Rated 5 out of 5 stars

Best control collar EVER

We have used Halti and other brand collars, these are not only simpler in design they work fantastic on our 3 australian shepherd's. You even get discounts for un boxed items. There is a reason they use these for guide dogs. Awesome.

31 May 2023
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Reply from The Canny Company Ltd

Thank you so much Jason for such positive feedback. 😊 We are really pleased that you are able to enjoy walking your Australian Shepherds on a Canny and the design works well for you. 🙌 Good luck with training your dogs. 🐾

Rated 5 out of 5 stars

Great quality

Good for dogs that pull keeps under control and very good quality

12 June 2023
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Reply from The Canny Company Ltd

Thank you for taking the time to leave a review Irene, we're delighted that you are able to control your dog with the Canny and that we could meet your expectations on product quality. 😊 🐾

Rated 5 out of 5 stars

Life saver

Life saver with my OEB
Doesn’t pull at all now, great collar.

29 May 2023
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Reply from The Canny Company Ltd

Thank you so much for your kind review! We are so pleased to hear you have had great success with your Canny Collar! 🐾😍

Rated 5 out of 5 stars

Excellent product which really works.

The collar and lead arrived on time.
I have tried several leads collars and harnesses before to stop my dog pulling with no joy. I was sceptical about this too but what a surprise. It really does work and taking my dog for a walk now is an absolute pleasure. I can't believe how good this product is and my dog looks so comfortable wearing it.

6 June 2023
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Reply from The Canny Company Ltd

Thanks Donald, we are delighted you are finding walking your dog a pleasure! Thank you for taking the time to share your positive review, it means the world to us! 🥰

Rated 5 out of 5 stars

Very good service and engagement

Very good service and engagement, especially when there was an issue with the mail carrier.

8 May 2023
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Reply from The Canny Company Ltd

Hi Fraser, Thankyou so much for your review! I'm glad we were able to help :)

Rated 5 out of 5 stars

Does exactly what it says in the tin

Does exactly what it says in the tin! The ‘train not strain’ is aided by this product. Our GR isn’t a fan of the strap over her nose but she’s walking so much better. Great product.

24 April 2023
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Reply from The Canny Company Ltd

Thank you Darren for your positive feedback, much appreciated. 🙌 Good luck with training your GR, she will gwet used to the Canny with time. 😊 🐾

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