Canna Health Amsterdam Reviews 

505
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 115 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the remarkably fast shipping services and express deep satisfaction with the consistently high quality of the various items received at their doors. Many people also mention that browsing the online store is exceptionally smooth, which makes the overall ordering process simple, pleasant, and completely straightforward. Though some customers noted that certain products failed to produce any noticeable effects or felt entirely disappointing during use. Other reviewers additionally mentioned occasionally experiencing unexpected delivery delays, unclear tracking updates, or missing packages while waiting for their international shipments to arrive.

What people talk about most

Product

Customers had positive experiences with product, noting they are top quality and competitively priced.... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently praising the fast and efficient... See more

Quality

Clients share positive opinions on quality, consistently highlighting top-tier products and excellent... See more

Order

People report positive experiences with order, highlighting a straightforward website and seamless process.... See more

Service

Reviewers mention positive feedback about service, highlighting fast and reliable shipping alongside great... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Super quick shipping, plus the quality ain't bad at all! Just wish the ground hemp bags didn't come with so many small sticks, but minor setback. Mind you these cannabinoid may behave differentl... See more

Rated 4 out of 5 stars

cannahealthamsterdam.com seem to be a good company, items was shipped in good time, however mistakenly I read up and thought THCP under a certain strength would be legal to purchase from the UK, howev... See more

Rated 4 out of 5 stars

The product is good. the only downside is the payment. It would be easyer if the payment was via the site self. That's the only thing that is a bit inconveniënt. Ideal transfer would be my choice of p... See more

Company replied

Rated 5 out of 5 stars

An assortment of interesting things to try, though be careful not to overdo the edibles as they’re stronger than I expected. No bitcoin payments. Good customer service with prompt delivery. Opt fo... See more


Company details

  1. Vitamin and Supplements Store

Written by the company

Canna Health Amsterdam manufactures and provides high-quality CBD products. - Let The Experts Hemp You!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

505 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 73% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(505)

117 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

These truffles are great

These truffles are great , having a few friends who all wanted to try , we all thought . . Why not . . We made a pot of tea brewed for around 10 minutes. . The effects were slow to start around 45 minutes but got really interesting around 60minutes. . We put on a movie and the colours and special effects was amazing . It lasted around 3 hours . Everybody that tried said it was great to take as a group , but wouldn't do them on their own . Quite potent.

14 February 2025
Unprompted review
Rated 5 out of 5 stars

WOWWW

WOW! we ordered last week and unfortunately due to UPS stealing our packages and taping it back. We ordered again to see if we would receive our order low and behold we sure did as ye put it in a box this time it wasn't ripped open, also ye gave us an extra bag of Kief. Thank u so much we will defo order again!!! ❤️

4 February 2025
Unprompted review
Rated 5 out of 5 stars

Great Customer Help

UPS lost my order, but Canna Health were quick to replace and resend the package. Great customer experience, would order again.

30 January 2025
Unprompted review
Rated 1 out of 5 stars

I ordered truffles to Serbia on 11…

I ordered truffles to Serbia on 11 january (its 28th) i wrote to canna health amsterdam i wrote to post nl i am getting no answers it says that its at custom for like 7 days already just waiting for police to come to my door

11 January 2025
Unprompted review
Canna Health Amsterdam logo

Reply from Canna Health Amsterdam

Hello,

We appreciate your feedback and understand your frustration regarding the delay. Your order has been shipped as per our standard process, and it appears to be held at customs. Unfortunately, customs procedures are beyond our control, and processing times can vary depending on the country’s regulations.

We always advise customers to check local laws before ordering. Please be assured that we shipped your package with all necessary documentation. If customs require any additional information, we are happy to assist where possible.

We kindly ask for your patience, as customs clearance can sometimes take longer than expected. Feel free to reach out to our support team if you need further assistance.

Rated 1 out of 5 stars

I placed an order on December 14

I placed an order on December 14, and since then, I haven’t received any updates about my package. The shipping service, PostNL, is nearly impossible to reach—they don’t even have a proper customer service email, only a chat system that’s always busy. Canna Health’s customer service informed me that delays are due to the holiday season and that there’s nothing they can do to help.

I understand delays during this time of year, but having no news about my package since mid-December is unacceptable. I’ve ordered from other Dutch sites, and their deliveries arrived quickly without any issues.

At this point, I can only give 1 star, but I’m willing to update my review if my package eventually arrives.

EDIT: Dear Canna Health Team,

I am writing further details here because Trustpilot does not allow me to reply in other comment.

Thank you for your response. While I understand that delays during the holiday season and customs procedures are beyond your direct control, I can’t help but feel that your reply avoids taking responsibility for the situation. Many customers, myself included, are frustrated not only by the delays but also by the choice of PostNL as your shipping partner. PostNL has a significant number of negative reviews, (trustpilot etc) with countless reports of packages never being delivered. If this is a recurring issue, why continue to use them as your courier? Additionally, I can only inquire with my local postal service after PostNL has completed the delivery to the destination country. Since December 14, the tracking status has remained “shipment is ready for transport to the country of destination,” which suggests no progress has been made.

I would also like to clarify that leaving a negative review was not an attempt to speed up the delivery of my order. Instead, it was meant to reflect my genuine disappointment with the lack of updates and the overall experience. Having placed my order on December 14, it is reasonable to expect at least some communication or reassurance regarding its status from PostNL at least.

I hope you can address these concerns and consider improvements to your shipping process in the future.

(Once I have the opportunity to try your product, I would be more than happy to update my review and give 5 stars. However, since I have not received the package—even after more than three weeks—I am unable to do so at this time.)

Sincerely,
A Verified Customer

5 January 2025
Unprompted review
Canna Health Amsterdam logo

Reply from Canna Health Amsterdam

Hello,

We truly understand your frustration regarding the delay in receiving your order, and we regret the inconvenience caused.

As previously communicated, the delay is likely due to increased shipping demand during the holiday season and customs processing in your country, which are beyond our control. Unfortunately, we cannot interfere with customs or expedite this process, as it is managed by the relevant authorities in your country.

We also noted your review and understand your disappointment. However, we would like to kindly point out that leaving a negative review will not speed up the customs process or change the current situation. Instead, we encourage you to contact your local postal service with the tracking information provided for further assistance.

If there’s anything else we can assist you with, don’t hesitate to let us know.

Best regards

EDIT:

Thank you for updating your review and for providing more details regarding your concerns. We truly understand your frustration with the delay, and we sincerely apologize for the inconvenience this has caused.

Regarding your order, it is important to mention that you have purchased, a product that might fall under specific regulations in your country.

As per our policy, we kindly ask customers to check their local regulations regarding such products prior to placing an order, as we are unable to monitor the regulatory changes in every destination.

At this point, it seems your package may be with customs. Unfortunately, once an item is with customs, the timeline for clearance is beyond our control, and we cannot expedite this process.

We are sorry to hear about your concerns regarding our choice of courier, PostNL. While we understand your feedback, we have selected this shipping partner based on their overall reliability.

Please know that we value your feedback and are committed to providing the best service possible. Once you receive your package and have the opportunity to try our product, we hope it meets your expectations, and we’d be delighted to hear your updated thoughts.

Thank you again for your patience and understanding.

Best regards,

Rated 5 out of 5 stars

Quality guaranteed

Honestly the most reliable company I’ve come across in terms of quality and service, always shipped within 24 hours and always next day delivery, I’ve really been enjoying the blunts lately and this is the one place I’ll keep coming back too because I’ve honestly no reason not to, 10/10 would highly recommend to everybody!

27 November 2024
Rated 3 out of 5 stars

The new buds of glory was just about…

The new buds of glory was just about on, I mean just about. Gummies didn't work. THCP is a con. Shop is great and for those who can get benefits from it, go for it. Just did t work for me. 5 days wait to UK for nothing isn't my version of enjoyment.

27 November 2024
Canna Health Amsterdam logo

Reply from Canna Health Amsterdam

Thank you for your feedback! It sounds like there may have been some confusion about the effects of the product. Unlike THC, which produces a distinct euphoric effect, cannabinoids like THCP often work differently and can vary from person to person in terms of results. We always strive to provide clear information about our products, but we truly appreciate your thoughts, as they help us improve. We’re glad you enjoyed our shop and hope you find something that better suits your expectations in the future!

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