Candy's Cupcakes Reviews 

5,844
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 476 reviews, reviewers overwhelmingly had a great experience with this company. Consumers often mention that placing orders online is extremely simple, and the communication throughout the delivery process is exceptionally helpful. People frequently share that the products arrive right on time, packed securely to prevent any damage during transit. Customers are particularly pleased with the delicious taste, beautiful decoration, and wonderful fresh quality of the cupcakes. Some people were dissatisfied with delivery issues, noting that packages occasionally arrived late or got sent to incorrect addresses. A few other people also felt that the cakes were sometimes dry, overly sugary, or completely lacked sufficient flavor.

What people talk about most

Product

Clients share positive opinions on product, highlighting that the cupcakes and cakes look amazing, taste... See more

Quality

Customers had positive experiences with quality, highlighting that the baked goods taste amazing, look... See more

Delivery service

Users describe positive interactions with delivery service, highlighting that packages consistently arrive on... See more

Order

Reviewers highlight positive aspects of order, noting that online purchasing is straightforward and... See more

Service

Customers consistently note positive experiences with service, highlighting great communication and timely... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered 2 x special cake hampers to be delivered for 2 special occasions (cake on cake with Battenberg and the other soft rainbow icing) The cakes were gorgeous and beautifully decorated and prepared... See more

Rated 5 out of 5 stars

Ordered cupcakes for my son’s birthday 3 years running now. I always go for the personalised ones which I can custom with what ever theme I want. So far it’s been foot ball / cricket. They’ve never le... See more

Rated 5 out of 5 stars

Ordered the gluten free treatment box for a friend - it was the most beautiful thing ever, lovingly packaged and presented, and looked so amazing I had no issues handing it over in the packaging! Find... See more

Rated 5 out of 5 stars

It was so easy to place an order online for cake at Candy’s Cupcakes for my friend’s birthday only a few days before. There was a great selection to choose from and the prices were really reasonable.... See more


Company details

  1. Cupcake Shop
  2. Bakery
  3. Cake Shop
  4. Online Food Ordering Service

Written by the company

Based in Manchester, Delivering Nationwide. Our freshly baked, handmade Cupcakes are perfect for any celebration, special occasion or event. Using our cupcake delivery service, your order will arrive beautifully packaged, ready to eat, lasting up to 1 week. We also include a free gift tag for you to leave a personal message. Simply place your order online before 3pm (Monday to Friday) and your cupcakes will be delivered by our trusted courier the next day or chosen date*. (*We have a 99% success delivery rate)


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

6K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 2% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.6

All reviews

(5,844)

442 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

100s of cupcakes and a great expereince

I organised a large number (100s) of cupcakes delivered at short notice to six different locations and everything was perfect. Amy was really responsive and made everything very easy. Thank you! Martin

24 April 2026
Unprompted review
Rated 5 out of 5 stars

Candy’s Cupcakes absolutely came to the…

Candy’s Cupcakes absolutely came to the rescue after we were let down by our baker for an event.
Their next day service was second to none. They even called to clarify and offer options from the order.
Packaged so well in transit to Scotland and arrived in perfect condition and the most important thing…they were delicious ❤️
Would have gave more than 5 stars if I could 🧁

29 April 2026
Unprompted review
Rated 5 out of 5 stars

Great. Cakes

This is the second time I have used this business as they are great. I don’t live near my cousin and I always send a birthday cake for her and her friends as she lives in a supported residence . The cake was fabulous I was able to choose candles and the wording and the delivery was on time as chosen .
Again I have not been disappointed and will be using the business again.
Thank you Candy’s Cupcakes

8 May 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful Ice-Cream Cupcakes

I brought my lovely Ice-Cream x6 Cupcakes from this great website as I have before.And I love their Ice-Cream ones, as they have a mini flake coming out too.So thought I would buy them again to treat myself and my hubby.And they are absolutely divine 👍They send them in lovely boxes,and they taste absolutely delicious.A great Company,Thankyou love Annie Reid

30 April 2026
Unprompted review
Rated 5 out of 5 stars

Cakes were Delicious

Cakes were delicious, tasted home made and not dry at all. The person I bought them for was delighted. They arrived securely packaged. Very happy with the order.

30 April 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful cupcakes

Beautiful cupcakes, arrived in perfect condition will definitely be ordering again, so moist and tasty, they were for a present and she loved them.
Very well packed, arrived on time , best I’ve tasted for a while. Thank you! 🙏

29 April 2026
Unprompted review
Rated 5 out of 5 stars

Last-minute event

We had a last-minute event and needed a box of 30 vegan and gluten-free vanilla chocolate ganache to arrive by 12pm the next day. Booking was quick and easy, and everything arrived on time. The event was a huge success highly recommended, and we’ll definitely be ordering again.

28 April 2026
Unprompted review
Rated 3 out of 5 stars

Sadly, we won't be back 💔!!

Well, I have to say we were very disappointed in the sponge. So very crumbly, that we ended up wearing it more than eating it. I had ordered a good verity of flavors, but sadly only the *mint cupcake tasted of mint! All the others, (other than the topping) didn't have the tastes we were expecting. Gutted!! As the cupcakes were a treat we were so so devastated by them. As there not cheap, as a treat there expensive to have no flavor nor the sponge just crumble apart. (I don't know as friends had great cakes. Tasty lush sponge. This is why we treated ourselves to them. Bad batch??) So we won't be buying them again nor recommending either, Sorry! Delivery and packing we couldn't fault. Perfect.

24 April 2026
Unprompted review
Rated 5 out of 5 stars

Candy’s Cupcakes exceptional service

Candy’s Cupcakes showed exceptional customer service. I made a mistake on the delivery address and with 5 minutes of my email to them, they had responded and corrected my error. I had new order emails etc within minutes.
The cakes were amazing also 😁👍🏻

23 April 2026
Unprompted review

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