Candy's Cupcakes Reviews 

5,844
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 476 reviews, reviewers overwhelmingly had a great experience with this company. Consumers often mention that placing orders online is extremely simple, and the communication throughout the delivery process is exceptionally helpful. People frequently share that the products arrive right on time, packed securely to prevent any damage during transit. Customers are particularly pleased with the delicious taste, beautiful decoration, and wonderful fresh quality of the cupcakes. Some people were dissatisfied with delivery issues, noting that packages occasionally arrived late or got sent to incorrect addresses. A few other people also felt that the cakes were sometimes dry, overly sugary, or completely lacked sufficient flavor.

What people talk about most

Product

Clients share positive opinions on product, highlighting that the cupcakes and cakes look amazing, taste... See more

Quality

Customers had positive experiences with quality, highlighting that the baked goods taste amazing, look... See more

Delivery service

Users describe positive interactions with delivery service, highlighting that packages consistently arrive on... See more

Order

Reviewers highlight positive aspects of order, noting that online purchasing is straightforward and... See more

Service

Customers consistently note positive experiences with service, highlighting great communication and timely... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered 2 x special cake hampers to be delivered for 2 special occasions (cake on cake with Battenberg and the other soft rainbow icing) The cakes were gorgeous and beautifully decorated and prepared... See more

Rated 5 out of 5 stars

Ordered cupcakes for my son’s birthday 3 years running now. I always go for the personalised ones which I can custom with what ever theme I want. So far it’s been foot ball / cricket. They’ve never le... See more

Rated 5 out of 5 stars

Ordered the gluten free treatment box for a friend - it was the most beautiful thing ever, lovingly packaged and presented, and looked so amazing I had no issues handing it over in the packaging! Find... See more

Rated 5 out of 5 stars

It was so easy to place an order online for cake at Candy’s Cupcakes for my friend’s birthday only a few days before. There was a great selection to choose from and the prices were really reasonable.... See more


Company details

  1. Cupcake Shop
  2. Bakery
  3. Cake Shop
  4. Online Food Ordering Service

Written by the company

Based in Manchester, Delivering Nationwide. Our freshly baked, handmade Cupcakes are perfect for any celebration, special occasion or event. Using our cupcake delivery service, your order will arrive beautifully packaged, ready to eat, lasting up to 1 week. We also include a free gift tag for you to leave a personal message. Simply place your order online before 3pm (Monday to Friday) and your cupcakes will be delivered by our trusted courier the next day or chosen date*. (*We have a 99% success delivery rate)


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

6K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 2% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(5,844)

440 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

The cake I bought for my sons birthday…

The cake I bought for my sons birthday at the beginning of June went mouldy days before the use by date mould was growing on the sides of the cake so i had too throw it in the bin waste of money and no cake, I message the company Candy’s Cupcakes and sent photos but still after over two weeks no response.
Do not buy from this company there are much better cake company’s out there who actually provide good quality products and care about their customers experiences.

8 June 2026
Unprompted review
Rated 5 out of 5 stars

Amazing and delicious cakes

Amazing and delicious cakes! My husband loved his 1st fathers day treats! Also I am so glad it comes straight to the door! Was nervous about it not coming correctly or the icing had gone everywhere but I can honestly say Candy’s cupcakes wont let you down! Amzing & delicious cakes🎂. Thank you!!

20 June 2026
Unprompted review
Rated 5 out of 5 stars

Everyone catered for! 😊

Ordered from Candy’s Cupcakes at least three times now. Have recommended this company to everyone I know. Delicious cakes for everyone! Particularly love the ‘friendly bakes.’ Gluten & Dairy Free! Cakes are soft, tasty & full. Baking is beautiful. All arrive in protective boxes & with ice packs ( in current climate) for aiding freshness. These cakes certainly don’t hang around in our house! Plenty of choice & well worth every penny! Keep up the fantastic baking! Thank you!

19 June 2026
Unprompted review
Rated 5 out of 5 stars

Lovely buns

Lovely buns, just a shame the delivery wasnt up to par! They were left in one of the sunniest places there was, when there were plenty of other areas without sun!

19 June 2026
Unprompted review
Rated 5 out of 5 stars

Super Colourful Fun cupcakes...they have though of every occasion!

The cupcakes look great : ) First time buying them and they taste good too. Buttercream is yummy. The only thing would be the tissue paper they come wrapped in took off some of the frosting of the top when opened and wanted to present in the box but the ice pack did dampen the box lid but non the less the cupcakes came in great condition. It was delivered by courier but the the courier wasn't careful with the package as I heard it being dropped by my door but again it was the courier so not at fault. Overall honestly I would recommend, they are colourful, cheerful and great for every occasion. They came cool and fresh with ice pack. `Can't wait to try you Extras...your cake in a jar : )

16 June 2026
Unprompted review
Rated 5 out of 5 stars

Amazing!

These cupcakes were amazing and delivered on the date I requested. This is the 2nd time ive ordered and wont go anywhere else in future

19 June 2026
Unprompted review
Rated 5 out of 5 stars

Amazing cupcakes

Amazing cupcakes , my daughter absolutely loved them for her birthday 🎈 thankyou so much!

16 June 2026
Unprompted review
Rated 5 out of 5 stars

A great gift idea

This was a gift for friends who were poorly. They were delighted with the cake consistency & range of flavours. Will definitely order again if looking for cake by post.

10 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent

Delivered on the day selected.
Cakes in a jar are so tasty and light, and are excellent and indulgent with ice cream.
Will definitely order again

12 June 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional Service Delicious cupcakes

Exceptional, we needed a large quantity of cupcakes at very short notice for a trade event, we also needed a branded design. Candys Cupcakes not only created a bespoke design which was perfect, they were all delivered on time and were an over whelming success at our trade show. Deliciously tasty, looked amazing and a real pleasure to work with with excellent customer service, Highly recommended.

10 June 2026
Unprompted review
Rated 5 out of 5 stars

These cupcakes are so nice and they…

These cupcakes are so nice and they come extremely well packaged. The courier unfortunately delivered the box places down on its side even though it clearly states all over the box which way up it is to be placed! But despite this, the cupcakes still looked great because of the packaging

3 June 2026
Unprompted review
Rated 5 out of 5 stars

Cupcakes for birthday

I ordered golf themed cupcakes for my Grandsons birthday.
They arrived safely packed and i was very pleased with them. They were beautifully decorated and tasted lovely and fresh

5 June 2026
Unprompted review

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