Candy's Cupcakes Reviews 

5,844
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 476 reviews, reviewers overwhelmingly had a great experience with this company. Consumers often mention that placing orders online is extremely simple, and the communication throughout the delivery process is exceptionally helpful. People frequently share that the products arrive right on time, packed securely to prevent any damage during transit. Customers are particularly pleased with the delicious taste, beautiful decoration, and wonderful fresh quality of the cupcakes. Some people were dissatisfied with delivery issues, noting that packages occasionally arrived late or got sent to incorrect addresses. A few other people also felt that the cakes were sometimes dry, overly sugary, or completely lacked sufficient flavor.

What people talk about most

Product

Clients share positive opinions on product, highlighting that the cupcakes and cakes look amazing, taste... See more

Quality

Customers had positive experiences with quality, highlighting that the baked goods taste amazing, look... See more

Delivery service

Users describe positive interactions with delivery service, highlighting that packages consistently arrive on... See more

Order

Reviewers highlight positive aspects of order, noting that online purchasing is straightforward and... See more

Service

Customers consistently note positive experiences with service, highlighting great communication and timely... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered 2 x special cake hampers to be delivered for 2 special occasions (cake on cake with Battenberg and the other soft rainbow icing) The cakes were gorgeous and beautifully decorated and prepared... See more

Rated 5 out of 5 stars

Ordered cupcakes for my son’s birthday 3 years running now. I always go for the personalised ones which I can custom with what ever theme I want. So far it’s been foot ball / cricket. They’ve never le... See more

Rated 5 out of 5 stars

Ordered the gluten free treatment box for a friend - it was the most beautiful thing ever, lovingly packaged and presented, and looked so amazing I had no issues handing it over in the packaging! Find... See more

Rated 5 out of 5 stars

It was so easy to place an order online for cake at Candy’s Cupcakes for my friend’s birthday only a few days before. There was a great selection to choose from and the prices were really reasonable.... See more


Company details

  1. Cupcake Shop
  2. Bakery
  3. Cake Shop
  4. Online Food Ordering Service

Written by the company

Based in Manchester, Delivering Nationwide. Our freshly baked, handmade Cupcakes are perfect for any celebration, special occasion or event. Using our cupcake delivery service, your order will arrive beautifully packaged, ready to eat, lasting up to 1 week. We also include a free gift tag for you to leave a personal message. Simply place your order online before 3pm (Monday to Friday) and your cupcakes will be delivered by our trusted courier the next day or chosen date*. (*We have a 99% success delivery rate)


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

6K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 2% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(5,844)

442 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

AWFUL

AWFUL! Ordered cupcakes and underneath was all sunken in foil. The cakes looked a mess when they were put on a tray, and was all squeezed in for 24 quid; I would have expected better for the price. I Also ordered 3 cakes in a jar, though they was also dry and tasteless. Personally, not for me, and won’t be buying again. If you want quality and cakes with effort and thought go somewhere else.

6 August 2026
Unprompted review
Rated 5 out of 5 stars

I watched the experience from Western…

I watched the experience from Western Australia! I’d sent the cakes to my daughter’s office in London. Reports are that her work colleagues got stuck into eating the cakes well before she had a chance to take a photo. I sent 30 - one for each year! All of them were eaten on the day. And I received thank you notes from the work colleagues. It was pretty special.

30 July 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely fabulous

Absolutely fabulous, quite possibly the most perfect cupcakes I have ever had. We managed to eat one a day. for three days and it was difficult not to eat all in one go needless to say I look forward to ordering another box soon.

4 August 2026
Unprompted review
Rated 5 out of 5 stars

Candy’s Cupcakes taste absolutely…

Candy’s Cupcakes taste absolutely amazing! Would highly recommend and they stay fresh for up to a week too.
Small issue upon delivery that was dealt with promptly and quickly.
Would definitely use again.

28 July 2026
Rated 5 out of 5 stars

Excellent cakes

Excellent cakes, moist and fresh. Amazing flavours to choose from. Used twice now and will use again. Quick delivery x

21 July 2026
Unprompted review
Rated 1 out of 5 stars

I was unable to collect my order due to…

I was unable to collect my order due to a bereavement and was then refused a refund. Terrible service

8 June 2026
Unprompted review
Candy's Cupcakes logo

Reply from Candy's Cupcakes

This is a very unfair review. We made the order for collection. You failed to collect. You then requested to collect the order weeks later, and at our discretion we made the order again for collection, and you again failed to collect, and both orders had to be disposed of. On a third occasion, you requested again, and we declined; you demanded a refund for the order, which was also declined. I do not see how this is a terrible service?! We are not a charity and cannot simply keep remaking custom orders that are not resellable. We tried on several occasions to contact you but had no response.

Rated 5 out of 5 stars

I love these cakes and even more now…

I love these cakes and even more now that I have their website. Having found them on TikTok, I can now easily order them online and choose a day to receive them. I’ve tried so many flavours but I’ve realised I don’t particularly like chocolate cake. So I’ll stick to the other favourites like toffee and the classic non-chocolate old-school cake. I’ll also give their cake-in-a-box a try. I’m not a huge cupcake fan but I might have to try them eventually.

28 July 2026
Rated 5 out of 5 stars

Taste

I live in Australia and bought these as a present for a friend's son in the UK. Not the first time , and won't be the last. He loved them!

28 July 2026
Rated 5 out of 5 stars

Excellent service

Excellent service, was a bit dubious with the weather being so hot, that the cupcakes would arrive safely! They were extremely well packed with freezer packs to keep them from melting. Delivered on time and the box was the right way up. Everyone enjoyed them at grandsons birthday party. All delicious. Thank you

26 July 2026
Unprompted review
Rated 1 out of 5 stars

Shocking service

Shocking service. I ordered some birthday cake slices to be delivered to fleetwood ( delivery address ) instead they've been delivered to my address ( billing address ) only im very poorly, didn't get to the door in time, dpd have now gone with the cakes and said they ll re deliver monday!! Contacted candy cupcakes who were most unhelpful saying that my address was the only address they had, impossible when I put the fleetwood address as the delivery address!! Refusing to give a refund and said the cakes will not be attempted to be delivered again!! Nearly £20 down the drain. Been in touch with a bakery in fleetwood and sorted everything with them instead, should of used them first. Hindsight is a wonderful thing. Avoid at all costs, terrible company, terrible service and no goods at the end of it!!

31 July 2026
Unprompted review
Rated 5 out of 5 stars

Very easy to order as a delightful…

Very easy to order as a delightful variety of cup cakes . My mistake for delivery but responded so quickly to my email to correct address and cakes were delivered on time to correct address.My son loved the variety of cakes .

26 July 2026
Unprompted review
Rated 5 out of 5 stars

Amazing Cupcakes

2nd time we've ordered cupcakes from this company for our business, ordering around 200 in total now, and they have been amazing. The staff said they are the best they've ever had. Absolutely recommend!

20 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent every time

I've used Candy's Cupcakes often for both cakes and cupcakes - and so when faced with a birthday where the person doesn't eat either of these types of confectionary - I ordered their cookies instead! They arrived within 24hours and look absolutely fantastic. Birthday person was very happy with the choice of flavours - and I appreciate the speedy delivery.

23 July 2026
Unprompted review

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