candle guy Reviews 2,154

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I found these candles some years ago and they make great gifts! I'm not buying them as much as I want because that means shipping costs and nothing great comes cheap, but I like to keep them as my se... See more

Rated 5 out of 5 stars

Messaged him I needed my order in time to leave for my trip & he made sure they arrived !! I was worried about the scent combinations & how they would smell, but let me reassure you each candle scent... See more

Rated 5 out of 5 stars

The delivery was super fast, there is an amazing customer support! Bought three candles for gifts and couldn’t stand it and kept one for myself, they are gorgeous! ;)

Rated 5 out of 5 stars

Very nice shop, buying from them third time, the candles smell amazing, burn evenly and my experience with customised candle went very well.

Company details

  1. Candle Store

Written by the company

DIE COOLSTEN KERZEN AUF DIESEM PLANETEN. Außen hui, innen auch hui! Unsere Duftkerzen bestehen zu 100 % aus Bio Sojawachs und wir verwenden nur die besten natürlichen Inhaltstoffe. Jede Kerze wird mit viel Liebe handgemacht und ist einzigartig.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Best present

Great idea!
Cool candles design and smell!

Ordered several candles as presents for the family, friend and ex-colleague, awesome!

22 December 2023
Unprompted review
Rated 5 out of 5 stars

First time shopper with this company

First time shopper with this company. I had an issue with the delivery of my order and they were quick to respond and help resolve my issue. Regardless of the delay, the company and customer service is great, and I cannot wait for my candle!!

17 February 2023
Unprompted review
Rated 5 out of 5 stars

Amazing customer service

Amazing customer service, quick reply and very helpful. I love my candles and when I realized I've ordered the wrong scent (before shipping) they fixed it for me really quick with no troubles, even though it was my own fault. Thank you ♥️

14 October 2022
Unprompted review
Rated 5 out of 5 stars

Nice experience

Ordered some candles as a present for a friend. Quick and easy. Delivery time quite good (order placed on Wednesday and delivered to Romania the next Monday). Love the scent and the packaging :)

20 July 2022
Rated 5 out of 5 stars

Good Job

The order and shipment went smoothly and fast, great quality products and packaging!

4 July 2022

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look