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Cancha is a British sports and travel bag brand with a background in tennis and modern softgoods design. Inspired by life on the professional tennis tour, Cancha aims to take the stress out of traveling and the enjoyment back into your favorite sports and activities. We focus on a fashionable yet practical, user-friendly design language, as well as the latest soft goods manufacturing processes that can adapt to any situation and empower the individual to pursue their passions.
Angers Lane, DT10 2BY, Sturminster Newton, United Kingdom
2.7
15 reviews
Hasn’t replied to negative reviews
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The problem with the backpack is once the buckles for the straps break from the wear and tear, you cannot replace them. This will render the bag useless and customer service will not respond. Got the backpack as a gift and now it's just trash.
Bag is great but zip broke have contacted them and no response very poor service and quality
I bought the Racquet Bag Voyager for myself as a birthday present and loved it as soon as it arrived. By coincidence, my friends had also bought me the same bag in the mint colour. While I was deciding whether to return one, my emails with Jack (or one of his team) were incredibly fast, kind, and supportive, whatever I chose to do. The bag itself is brilliant, lovely, durable, and waterproof. Although mine is black, the red ties give it a nice touch. I use it for two tennis racquets and one padel racquet, and I’m desperately hoping Cancha will bring out a bright-coloured padel cover next.
Several people at my tennis club have already asked where I got it. I genuinely hope more people buy from Cancha: the bags are strong and built to last, but it’s the customer support that lifts the company from ordinary to extraordinary. Good customer service is rare these days, and this team is a model for how things should be done.
Well done to Jack and his merry team.
Fantastic quality bags and great service. I am a big fan of the brand after having seen them on Instagram and have a couple of their everyday bags. The material is premium quality and really durable and they just look great. Looking forward to some new launches!
This company has a habit of over promising. I ordered my racquet pro tennis bag in Sep and expected to be shipped in October as the website stated.
However, the website changes the deliver date to November after couple of weeks. I started to follow up in November. All I have was a copy and paste apology letter with no real actions taken.
As it’s end of November now, the founder of the company send an email about shipping out the item by 11/25. The only thing I see is they created a shipping label at USPS.
Followed up with them and had no responses.
Order a cancha bag and cybertruck at the same time, Cyber truck might be delivered faster. Real disappointed about their ability of manufacturing bags.
Reply from Cancha
Thank you for sharing your experience. The launch of this bag has taken much longer than we would have liked to deliver, and we know the delay has let many of our pre-order customers down on this occasion. I can confirm all pre-orders are in transit, but your USPS tracking number is not showing tracking details yet as it is waiting to be handed to USPS upon arrival in the US from an international courier.
I understand this delay is far from ideal and I deeply apologize. Customers such as yourself who give us feedback and support our new launches are the life and soul of everything we do, and it’s my absolutely priority to ensure we meet your expectations in every way we can, and go above and beyond to make up for it where don’t. Therefore, I’d really appreciate it if you could reach out to us directly at info@canchabags.com with your order # so that we can compensate you fairly for the delay.
Once again, thank you for your feedback, it really helps.
Best,
Jack
I’m sorry to say this company has let me down badly. I ordered and paid for a sling bag back in June. The delivery was for July. July came and went with no update. I started chasing in August. Dispite several emails no delivery date was forthcoming dispite the website still saying August delivery. I then cut an ensil saying it would be sept. Only a few days later a mail out saying October. I was offered a sample which I accepted but again despite a tracking code the item has not been sent showing no collection for 6 days. I’m badly disappointed and let down
Reply from Cancha
Hi Nick,
Thank you for taking the time to share your experience. I want to sincerely apologize for the frustration and inconvenience this situation has caused. I completely understand how disappointing it is to have your expectations unmet, especially after being a loyal customer.
As a returning customer, you know that we usually pride ourselves on fast and reliable shipping. However, with this particular pre-order item, we encountered some unexpected challenges during production that unfortunately delayed our original delivery timeline. While we aim to be as transparent as possible, I regret that our updates may not have provided the clarity and reassurance you deserved.
I also apologize for the confusion surrounding the sample bag you accepted and the tracking information. This is not the experience we want for any of our customers, and we are looking into the matter to ensure it is resolved promptly.
Please know that we are committed to making things right and ensuring you are totally ecstatic with your order. Your feedback is invaluable to us as we work to improve, and I appreciate your patience and understanding as we address these issues and make pre-order items a more seamless experience in the future.
Best regards,
Jack
Founder, Cancha
Very happy with the product. Have to say that the website if a bit confusing. I haven’t tried yet the product but it looks great.
I brought this bag on the back of my old bags zip going and a discount being associated with Active Away.
So very pleased I came across this brand bag. Easy to order, fast delivery, loved the personalised message after the delivery, amazing customer service and extremely happy with the voyager tennis bag.
Since then also brought the organiser for inside and attached day bag. The day bag I had a slight struggle with removing the clips to then attach but once I overcame this hurdle and attached it to the bag I have been so incredibly happy with the bag and holds all my tennis rackets and stuff. Very impressed thank you .
Best wishes to all. I wish you much success. Long live the Queen. Happy 95th hunny
Great customer experience. Risk free delivery. Love my racquet bag and the wet-dry attachment. It’s comfortable, understated and looks cool.
Not had chance to use it yet but decent quality, probably about right fur the high price tag.
Excellent service. Not yet tried the racquet bag since because of lockdown tennis clubs are closed.
Reply from Cancha
Thanks Charles, don't hesitate to get in touch if you need us!
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