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Canary Shuttle Reviews 

315
•
TrustScore 4 out of 5

4.1

Transportation Service
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Review summary

Created with AI, based on recent reviews

Considering 189 reviews, reviewers had a great experience with this company. Customers frequently mention that the professional drivers are extremely polite, welcoming, and consistently helpful with heavy luggage, making every trip an absolute pleasure. People truly appreciate the highly efficient, punctual, and smooth rides provided directly to and from their respective airport destinations. Some reviewers were not happy with the overall reliability of the transfers, mentioning instances where vehicles completely failed to arrive or drivers struggled to locate specific hotel drop-off points. A few other people also felt that poor communication, unhelpful support staff, and unexpected scheduling delays caused significant frustration during their travel experiences.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting that the drivers were extremely... See more

Service

Clients share satisfaction on service, frequently praising friendly drivers who arrive on time and provide... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with some consumers reporting that the transport... See more

Location

People report ambiguous experiences with location, noting smooth journeys and early arrivals at designated... See more

User experience

Reviewers highlight positive aspects of user experience, expressing great satisfaction with friendly and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Was a little worried about using this company after reading the 1 star reviews, but I had already booked at this point. It was smooth in both directions. We were directed to a waiting bus and we were... See more

Rated 5 out of 5 stars

Sanchez our shuttle driver welcomed us and transported our 2 golf bags. He was very interesting on the journey telling us things about the Island, the hotel and himself. He created a great impressio... See more

Rated 5 out of 5 stars

Our transfer with Jet2 was with Canary Shuttle and the driver we had called Victor was truly outstanding making the journey to Playa Blanca one of the most memorable. The information he provided and h... See more

Rated 5 out of 5 stars

Our transfer from the hotel to the airport was fantastic. Kata turned up early, she was polite & very friendly. Her car ( BMW 7 series) was immaculate & her driving was faultless. We have taken... See more

Company details

  1. Transportation Service

Written by the company

Canary Shuttle es el líder en traslados en Canarias. Ofrecemos un servicio cómodo, puntual y seguro, adaptado a cada viajero. Disponemos de traslados compartidos ideales para quienes buscan la opción más práctica y económica, y servicios privados, perfectos para quienes desean mayor exclusividad.

Contact info

4.1

Great

TrustScore 4 out of 5

315 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.1

All reviews

(315)

172 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Fantastic Service

Sanchez arrived early and was fantastic driver and made conversation the full journey. Merc was lovely and clean and nothing was a problem.

13 November 2025
Unprompted review
Rated 1 out of 5 stars

Waited too long

We got on the bus and then we waited for 1 hour and half at the airport in Fuerteventura. They told us the bus would leave in a few minutes... Only when the bus was completely it left, after 1 hour and half.. too long...

30 October 2025
Unprompted review
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Reply from Canary Shuttle

Hello Mattia,

We apologize for the inconvenience this may have caused. We would like to mention that our Shuttle service, being a shared service, involves a slightly longer waiting time to group all passengers together.

So that you don't have to wait, we recommend our Private or Premier services for your next trip, as neither of these services involves any waiting time.

We would still like to review the case; please send the details to reclamaciones.canarias@alsa.es.

Thank you very much

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