canarias.mediamarkt.es Reviews 52

Imposible to get someone to do anything
Still waiting for TV installation - never again

I ordered a product online to be delivered to Lanzarote. I colelctde it on Thursday and only had time to open the box today (Saturday) . It looked like it had previously been returned. One part looked damaged. I contatced the customer service via whatsapp. I had to translate all their messages to reply and they kept cutting me off saying I didn't answer quick enough. I explained the situation, but they have no manners or respect. I was told I had to return the product within 48 hours, meaning I had to rush the product back to the shop today!!! I phoned instead and spoke to someone in English. He asked me to send photos and this I did immediately. The case is logged. I asked him to confirm in wriitng that I didn't need to take the product back today, but got no answer. The product ahs been unused and has been sealed back in the box. I will never order from this company again.

I bought a washingmachine which were damaged on delivery. The delivery company took pictures and said MediaMarkt would contact me for a replacement or repair. For 2 weeks I didn't hear anything and I contacted them and they asked me to take some pictures and send in same day. After another 4 weeks and several email they now tell me that I was too late with the complain so nothing to do....
Horror company - Next time El Corte Ingles !!
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Compré una lavadora que llegó dañada. La empresa de reparto tomó fotos y me dijo que MediaMarkt se pondría en contacto conmigo para ofrecerme un reemplazo o reparación. Durante dos semanas no recibí noticias, así que me puse en contacto con ellos y me pidieron que les enviara fotos ese mismo día. Tras otras cuatro semanas y varios correos electrónicos, ahora me dicen que presenté la reclamación demasiado tarde y que no hay nada que hacer...

Love to screw you over on insurance you don't ask for absolutely avoid

In Side Logistics - lazy and unprofessional! Why do Mediamarkt and Worten use this horrible company?!
They called me last night at 18:20, telling me they would be at my home the next day between 09:00-15:00. They never showed up, and Mediamarkt is telling me, they can see the item is not even out for delivery!!!
Also, it said 15 days delivery, now it's 19 days!!

I ordered meta ray-ban last Saturday afternoon online. I believe the store is in Lanzarote? I'm in Fuerteventura. It's notoriously difficult to get deliveries here so I didn't hold out much hope. Tuesday 1.30, 3 days later they were delivered my Seur.
I've read some very negative reviews about mediamkt and Seur. This has not been my experience so a 10/10 for the service.