Canapuff Reviews 4,320

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 2,593 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, noting their effectiveness and variety, with many finding them to be top-tier and delivering on their promises. The customer service is frequently highlighted as amazing, with people appreciating the helpful and responsive support. Reviewers also commend the fast and reliable delivery service, with many receiving their orders quickly and well-packaged. However, some customers reported issues with certain products, like brownies, causing dizziness or not having the desired effect. A few people also experienced significant delays in delivery and found the customer service responses to be unhelpful or automated, leading to unresolved issues and frustration.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the high quality and effectiveness... See more

Quality

Consumers find quality to be positive, with many reviewers describing products as good, exceptional, and... See more

Delivery service

People report positive experiences with delivery service, often praising fast shipping times and... See more

Order

Customers had ambiguous experiences with order, with many expressing satisfaction and a willingness to... See more

Customer service

Clients share positive opinions on customer service, with many reviewers praising the support team for being... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently ordered THCA Flowers Monkey Glue 99% and had a very positive experience. The product arrived well packaged and exactly as described.The quality was consistent, the aroma was pleasant, and e... See more

Rated 4 out of 5 stars

The order was processed quite quickly (there was a slight delay, but that's irrelevant). The T9HC is a pretty decent smoke. Pleasant and not harsh, although it could be stronger. And the Vaporizer is... See more

Rated 5 out of 5 stars

Very good and effective, few puffs and it’s more than enough. Getting rid of the smoke is beneficial for long term usage. I’ll keep using it✨🫶🏻

Rated 5 out of 5 stars

It was my first time with such a product and the effects were unforgettable. Also the customer service is amazing too.


Company details

  1. Cannabis store

Written by the company

Canapuff: Your Premium Cannabis Shop for THC, 10-OH-HHC, THCv, H4CBD | 50,000+ Happy Customers | Fast Delivery | 950+ Top-Quality Products


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

4K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Best Experience

I want to recommend this site to everyone, they have some high quality products, some people who do a great job and they have fast and quality customer service, fast and prompt delivery, I recommend 100%

28 May 2026
Unprompted review
Rated 5 out of 5 stars

Love this store

Quality of product is amazing even tho the prices are low. Delivery is pretty quick and the team is always there to help. This is definetly my number 1 shop to order from!

2 June 2026
Unprompted review
Rated 5 out of 5 stars

Amaizing products

Amaizing products. Didn’t take long to arrive and the prices are better than anywhere else. I used to buy from a lot of different places, but once I found out about canapuff I don’t buy from anywhere else. Really recommend if you like to have fun. And yes I’ve tried a lot of products

2 June 2026
Unprompted review
Rated 1 out of 5 stars

Very bad communication with the support…

Very bad communication with the support i made and order on 28 april i had to receive it on 07.05 and from courier company in my country said there won’t be no refund of the money or getting my package

7 May 2026
Unprompted review
Canapuff logo

Reply from Canapuff

Stefani, I'm so sorry. I'm Mia, Head of Customer Service at Canapuff, and looking at how your case has been handled, I completely understand why you felt the need to leave this review.
You placed an order in April, it didn't arrive, and instead of getting real answers and a proper resolution, you got silence and a discount code that doesn't address the situation at all. That's not okay, and it's not how we should be treating our customers.
I'd really like to fix this for you properly. Could you email us at support@canapuff.com and reference your Trustpilot review? I'll personally make sure your case is prioritised and resolved the right way.
Mia

Rated 1 out of 5 stars

The condition in which I received the…

The condition in which I received the product is unacceptable, It took a week to arrive, and when it finally did, it was melted and inedible.

2 June 2026
Unprompted review
Canapuff logo

Reply from Canapuff

Emilio, I'm Mia, Head of Customer Service at Canapuff.
I'm really sorry about the state your order arrived in - melted gummies are absolutely not what we want you to receive, and I completely understand how frustrating that must be after waiting a week for delivery.
I've flagged your case and I'd love to make this right for you. Please reach out to us at support@canapuff.com mentioning your Trustpilot review, and we'll make sure it's handled as a priority.
Warm regards
Mia

Rated 5 out of 5 stars

Best ones

The product and the service are super! Everything went fine and I surely will recommend it to everyone.

2 June 2026
Unprompted review
Rated 5 out of 5 stars

I LOVE CANAPUFF

I absolutely adore how fast and easy the purchase is. Staff is always so nice and kind and helpful, I’ve never got any problems with my orders, everything is affordable and really strong. Absolutely recommended, quality is on top!!! ❤️🍃

1 June 2026
Unprompted review
Rated 3 out of 5 stars

D9 Gummies and cookies were fine but Brownies

I've tried Delta9 Gummies and cookies from this store before it was pretty fine but I also bought 2 Delta 9 Brownies but they didn't work on the opposite they only created dizziness and lightheaded for me, brain fog etc (no matter what I did, how much consumed. I cut that Brownie into 10 equal pieces so easier to calculate but dosage didn't matter I feel like Brownies had something different) . Do not even think about brownies in my opinion.

23 April 2026
Unprompted review

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