CanaDream RV - Montreal Reviews 

I found the booking experience good, though somehow I was double charged for some of the items that were included in the special offer (extra driver, kitchen kit). This was easily resolved with a phone call. The camper we had was quite new, but had a few issues that we discovered after leaving (shower fan not working, kitchen tap handle kept falling off, electrical power securing ring stripped). The instructional video and operation manual were excellent, especially the trouble shooting guide in the manual. The biggest issue we had was at pickup. We paid extra for early pickup but when we got there the agent tried to give us a substitute for the vehicle we had booked (SVC) with a bigger model. When I protested I was told that maybe I had made a mistake in my booking because their records showed me booking a larger motor home. This was only resolved when my wife produced a printed copy of our booking that named the SVC and showed a picture of it. After some time the correct vehicle was provided, but it had to be set up and this cost us time on our early departure. I asked the agent at the time if there would be some credit on our early departure fee and he said that there would, but it would have to be authorised by the manager when they were in the next day (Monday) and we would see it at checkout. When turning in the vehicle I asked the same agent about the credit and he then told me that there would delay was not long enough for a credit so the manager refused it. I asked about the aggravation regarding the gaslighting about our booking type, and he had no answer. This left a bad taste in my mouth. This was our 5th or 6th booking with Canadream over the years. Next time we may look at Cruise Canada.

Customer service was friendly and helpful. Beware of unreasonable fees. We were surprised to find $450 in extra fees just to pick up and drop off the RV during regular business hours. 11:30am “early pickup” and 2pm “late drop off” This was close to triple our daily rate of $154. I’m glad we pre-purchased our mileage. Topping up mileage allowance during trip is very expensive.

It was very good. Staff were friendly and it was all easy to do.

The great experience was especially that feeling of freedom to go and stay where you want. And the feeling te be home in your MH-C motorhome

Friendly staff
Even the pre-registration assigned a slot of 2pm, the personnel made it much earlier possible to take over the RV

Easy to use website and a great team with excellent service at pick up and drop off. Would highly recommend

The very nice, calm and competent older employee who handed over the vehicle to us was great!
The vehicle was in very good condition with around 40,000 km. Everything worked well and without any problems. I would only book with CanaDream again!

Well-equipped motorhome and very helpful staff

RV was super new and awesome condition. We enjoyed a lot on our first ever RV trip. All the customer support staff was very helpful. We'd love to rent rv again in future.

Nice people and good explanations.
RV was very confortable and well arranged.
We spend a very good travel.

All good
Friendly stuff
Clean rv

Great experience, quite expensive but really amazong.
We travelled for 2k kms inaugurato very confortable way.

Very kind employees and the camping car was very clean and easy for a first time.

Transparent and reliable communication before and during the trip, prompt support for technical problems on the road. We actually never felt left alone. The slightly extended waiting time when returning the RV was clearly due to the bad weather. (By the way: The partnership between CanaDream and KOA was unknown on one campsite [Bas-Saint-Laurent], while the discount was granted on another [Québec] without hesitation.)

From booking to drop off, this company made our vacation one to remember. The customer service, condition of the vehicle, little details for making the experience more convenient all added up to a relaxing vacation.

The overall experience was great, the online booking was easy, the video tutorials well designed and clear, the pickup and drop off were easy. I even contacted the support once during the trip and got all the help I needed.
I removed two stars because I was advised to take 2 additional Kilometre Packages, and I didn't actually need both of them. So I eventually paid between 200$ and 300$ for nothing, which was pretty upsetting, and they don't refund. I felt kind of trapped when I finished my holidays.

Service was great and made our experience even better.

The Motorhome with slide out was extremely comfortable and easy to drive. The check in and check out were fast and easy. All the explanations with videos were so helpful. The crew in Montreal very friendly. Our Travel was perfect thank you Canadream !!