Ordered a spare part for bike rack but received totally the wrong part. I phoned up the company at 4.58pm and was shocked, firstly that they had a phone number where I could speak to an English human... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Bought a Mobiframe back seat and flooring system from Camper Warehouse in July. Fairly priced and fantastic with their knowledge of the seating, also very helpful when we arrived to collect. After we... See more
Company replied
Amazing delivery time. My goods came so fast I didn't have time to arrange the delivery. Luckily too big to steal. I haven't opened the packaging yet but I'm assuming everything is OK. I will defin... See more
Company replied
Ordered fiamma 45 awning which arrived fine. However fiamma no longer supply the 3no. Standard brackets as standard and not amended on there website. However on contacting camper warehouse, they were... See more
Company replied
Company details
Written by the company
Camper Warehouse is a trusted UK supplier of campervan conversion parts and accessories, including Mobiframe beds, diesel heaters (Eberspacher & Webasto), and awnings from Fiamma and Dometic. We cater to a wide range of vans including VW Transporter, Ford Transit, Fiat Ducato and more. As an authorised Mobiframe dealer for the UK leisure industry, we offer expert advice, quality products, and fast nationwide delivery.
Contact info
Camper Warehouse, Plantagenet Trading Estate, CV35 0HU, Kineton, United Kingdom
- 01608 661717
- sales@camperwarehouse.co.uk
- camperwarehouse.co.uk
4.3
Excellent
199 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Thank you for prompt delivery
6 February 2025
Reply from Camper Warehouse
Hi there,
Thank you for your kind review . We truly appreciate your support and are so glad to hear that your delivery was prompt.
Providing fast and reliable service is always our goal, and it’s wonderful to know we met your expectations.
We’re grateful for your business and look forward to serving you again.
Warmest regards
The Camper Warehouse Customer Service Team
Great team
Great team, James was extremely helpful. Fantastic service. Needed some trims in a hurry. They sent out within 48 hours of phone call.
4 February 2025
Reply from Camper Warehouse
Hi Asad,
Thank you so much for your fantastic review.
We're truly grateful for your kind words and thrilled to hear that you had a great experience with our team.
James and the rest of us always strive to go above and beyond, so knowing we could get your trims to you quickly means the world to us.
We appreciate your support and look forward to helping you again in the future.
Warmest regards
The Camper Warehouse Customer Service Team
Part arrived very quickly
30 January 2025
Reply from Camper Warehouse
HI Nigel,
Thank you so much for your fantastic five-star review. We truly appreciate you taking the time to share your experience.
It’s great to hear that your part arrived quickly—we know how important it is to get parts to you when you want them so you can start enjoying your adventures as soon as possible.
Your support means a lot to us, and we’re grateful for the opportunity to help.
If you ever need anything else, we’re always here and happy to assist. Wishing you many more great journeys ahead.
Warmest regards
The Camper Warehouse Customer Service Team
Positive experience
Competitive price, good delivery Good experience and helpful staff
6 January 2025
Reply from Camper Warehouse
Hi Simon,
Thank you so much for your wonderful review.
We're truly grateful for your kind words and delighted to hear that you had a positive experience with us.
We always strive to offer competitive prices, smooth delivery, and, most importantly, a helpful and friendly service.
It means a lot to know we met your expectations.
If there's ever anything we can do for you in the future, we’d love to help.
Thanks again for your support
Warmest regards
The Camper Warehouse Customer Service Team
Slow response on this occasion , but they are decent people and want to do the right thing
I placed an order on 18th December which has still not arrived, worse than this I have sent five emails asking for an update and received NO feedback, calling on the telephone does not help as no one answers, I feel I have been more than fair leaving this for over two weeks since Christmas before adding a review. I will have no option but to follow up with my credit card company as, with the lack of response, this could be a scam and I need my money back to buy the items elsewhere. Be very careful placing orders here people.
Edited, delivery did not turn up as promised, two further emails unanswered and no answer on the phone! I am astonished by the sheer lack of professionalism by this company- I am disappointed that they have come back to the review but have failed to meet any commitments
Edited further: I genuinely believe I have had a bad experience as the business is on the move, I spoke to James after my second post, he was very apologetic and wanted to make the issue right, more importantly he accepted responsibility and apologised profusely. Thanks to James and the management team for following up and trying to make poor experience better
13 January 2025
Unprompted review
Reply from Camper Warehouse
Hi Mr Lofthouse,
We are deeply sorry for the frustration and disappointment you’ve experienced, and we want to express our heartfelt apologies for not providing the level of service you expected and deserved.
First and foremost, we completely understand how upsetting this situation must have been, especially during such a busy and important time of year. We let you down by not responding to your emails promptly and for not being available on the phone to address your concerns. There is no excuse for this, and we are truly sorry for the stress and inconvenience it has caused.
When your order was placed on December 18th, we had already closed for Christmas and New Year, which unfortunately delayed the processing and shipping of your order. This was entirely our fault for not communicating this clearly at the time of purchase.
We’re relieved to have been in touch with you now and to confirm that your order will be with you tomorrow. Please know that we are committed to making this right for you and ensuring that this type of situation does not happen again in the future.
We are incredibly grateful for your patience and understanding, and we deeply regret the need for you to leave this review
We appreciate your feedback and will use it to improve our communication and service going forward.
If there’s anything else we can do to resolve this or make up for the inconvenience, please don’t hesitate to let us know.
Warmest regards
The Camper Warehouse Customer Service Team
Disappointed and concerned order has not arrived.
Edit. Apparently the business was closed from 23rd December to 6th January. In ordering on 19th December, I believed I was ordering in sufficient time for dispatch before Christmas. My order was sent and arrived very quickly once open for business again . I have upgraded the star rating to reflect that and the communication I received. I have deducted one star because I think, instead of the invoice I received on 19th December stating my order was being processed, it could have stated there would be a delay. This would have allayed concern.
Placed an order on 19th December,money was taken out of my account on 20th December. However I have not yet received the item nor had any communication from the company other than an email to say that my order had been received . I emailed the company on 31st but have had no response as yet.
19 December 2024
Reply from Camper Warehouse
Happy New Year John,
We sincerely apologise for the delay in your order and the lack of communication during this time. Your frustration is completely understandable, and we deeply regret any inconvenience caused.
We were closed from December 23rd 2024, to January 6th 2025, for the holiday period, and we did announce this on all our channels. However, we realise this may not have reached everyone, and we’re truly sorry about this.
The good news is that our operations have resumed today, and your VW wheel trims are scheduled for immediate dispatch. You should receive your order by Wednesday.
Thank you for your patience, and we’ll make sure to get your order to you as quickly as possible. If you have any further questions or concerns, please don’t hesitate to reach out.
Best regards,
The Camper Warehouse Team
Fiamma F80s pull-out awning
We were looking into getting a pull out awning fitted onto our Ford 350 L2/H2 panel camper conversion without having to drill new holes into the outer. Of all the parties we made contact with for advice, we found what we received from Camper Warehouse to be the best. They recommended to use a Fiamma unit together with a fixing bracket which installs directly into the pre-drilled roof-rack holes on the vehicle.
We have yet to install the unit as are waiting for some better weather but are confident that it will be exactly as expected.
We ordered on-line and delivery was made a couple of days later - excellent service, thank you!
15 December 2024
Reply from Camper Warehouse
Happy New Year,
Thank you so much for your detailed and positive review! We're thrilled to hear that you found our advice helpful and that the Fiamma F80s awning with the fixing bracket was the right solution for your camper conversion. We always aim to provide the best recommendations tailored to our customers' needs, so it’s great to know that our guidance stood out to you.
We're also delighted that your online order and delivery went smoothly. We understand how important it is for everything to arrive on time, ready for installation. Fingers crossed for some good weather soon so you can get the awning fitted and start enjoying it to the fullest!
If you have any questions during installation or afterward, please don’t hesitate to reach out—we’re always here to help.
Happy travels,
The Camper Warehouse Team
Amazing customer service
Amazing customer service, ordered a gift for Xmas but delivery driver delivered to another place. Camper warehouse sent me a replacement one asap in time for Xmas. Thank you!
15 December 2024
Reply from Camper Warehouse
Hi Danielle,
Happy New Year!
Thank you for your kind words! We’re so sorry to hear about the delivery mix-up, but we’re delighted we could resolve it quickly and get your gift to you in time for Christmas. Ensuring our customers are happy, especially during the holiday season, is so important to us.
If you ever need anything else, please don’t hesitate to get in touch. We hope the gift was a hit and that you had a wonderful Christmas!
Best wishes,
The Camper Warehouse Team
Great company to deal with
Great company to deal with
Great prices and quick delivery
1 December 2024
Reply from Camper Warehouse
Hi Peter,
Thank you for your fantastic feedback! We’re so pleased to hear that you found our prices competitive and were happy with our speedy delivery service. It’s always our goal to provide a seamless shopping experience for our customers.
If there’s anything else we can help you with in the future, please don’t hesitate to reach out. We look forward to serving you again!
Best regards,
The Camper Warehouse Team
Really great service
Really great service. You never know if a company is really good unless something goes wrong, bought a sink, the supplier sent the wrong sink and customer services sorted everything out within a week. Sink was a great price and honestly I'd have been happy if the original order time was a week to arrive!
1 December 2024
Reply from Camper Warehouse
Hi Helen,
Thank you for your wonderful review! We completely agree—how a company handles unexpected issues is a true test of its service, and we’re so glad we were able to meet your expectations.
It’s great to hear that our customer service team resolved the mix-up quickly and that you were happy with both the sink and its price. Your understanding and patience mean a lot to us, and we’re thrilled to have left a positive impression.
If there’s anything else we can assist you with, don’t hesitate to get in touch. We look forward to serving you again in the future!
Best regards,
The Camper Warehouse Team
Great value
Really competitive pricing and prompt delivery. Always worth checking out before making a purchase. You won’t be disappointed.
23 November 2024
Reply from Camper Warehouse
Hi Stephen,
Thank you so much for your fantastic five-star review.
We’re thrilled to hear that you found our pricing competitive and our delivery prompt.
Your kind words and recommendation mean the world to us.
We're dedicated to providing great value and exceptional service, so knowing we’ve met your expectations is incredibly rewarding.
We can’t wait to assist you again in the future – thank you for choosing us.
Warmest regards
The Camper Warehouse Customer Service Team
Great service and product.. vw t61 swb winter cover
James went above and beyond in terms of customer service. I highly recommend this company for all camping gear and will definitely be a returning customer.
7 November 2024
Reply from Camper Warehouse
Hi Tom,
Thank you so much for your fantastic review. We’re thrilled to hear you’re happy with your VW T6.1 SWB winter cover and that you found both our product and service to exceed your expectations.
A special shoutout to James for going above and beyond , he’ll be delighted to know his efforts made such a positive impact.
Providing top-notch customer service is what we strive for, and it’s truly rewarding to know we’ve earned your trust and recommendation.
We’re so grateful for your support and can’t wait to welcome you back for more product.
If there’s ever anything else you need we’re here for you.
Warmest regards
The Camper Warehouse Customer Service Team
Very easy to deal with and very…
Very easy to deal with and very helpfull will be using again thanks
1 November 2024
Reply from Camper Warehouse
Thank you so much for your kind words. We're thrilled to hear that you had a smooth and helpful experience with us.
Making things easy and enjoyable for our customers is always our goal, so it means a lot to know we hit the mark.
We're truly grateful for the chance to work with you, and we look forward to helping out again whenever you need us.
Thanks once more
Warmest regards
The Camper Warehouse Customer Service Team
Very fast service
Very fast service, best price on the web,when you email them they ring you next day
A++++++
26 October 2024
Reply from Camper Warehouse
Hi Kevin, Thank you so much for this incredible review. We're genuinely grateful for your kind words and thrilled that our service, pricing, and responsiveness met your expectations.
It's always our aim to provide prompt, helpful support, and knowing we could make your experience a positive one means a lot to us.
Your support and feedback are truly appreciated, and we’re here anytime you need us. Thank you again for choosing us.
Warmest regards
The Camper Warehouse Customer Service Team
Very friendly chat on the phone
Very friendly chat on the phone, and very quick delivery.
25 October 2024
Reply from Camper Warehouse
Hi Ashby,
Thank you so much for your wonderful five-star review.
We're thrilled to hear you enjoyed our friendly phone chat and that our delivery met your expectations for speed.
It’s our priority to ensure a smooth and pleasant experience from start to finish, and we’re so glad we could make that happen for you.
If you ever need anything else, don't hesitate to reach out. Thanks again for your kind words and support.
Warmest regards
The Camper Warehouse Customer Service Team
Prompt delivery of the correct part.
15 October 2024
Reply from Camper Warehouse
Thank you so much for the fantastic five-star review.
We're thrilled to hear that your order was delivered promptly and that you received the correct part.
Providing quick and accurate service is our top priority, and it's great to know we hit the mark for you.
If you need anything else in the future, don't hesitate to reach out. We're always here to help.
Warmest regards
The Camper Warehouse Customer Service Team
quick delivery
quick delivery, well packaged and decent genuine part. half price compared to most others I found
26 September 2024
Reply from Camper Warehouse
Thank you so much for your fantastic 5-star review 🌟
We’re thrilled to hear that you were pleased with the quick delivery, packaging, and quality of the part.
It means a lot to us that you found great value in what we offer.
We're grateful for your support and look forward to helping you again in the future. 😊🚐
My order has not yet arrived and no…
My order has not yet arrived and no contact from the company. Very poor experience so far.
13 September 2024
Reply from Camper Warehouse
Hi Stuart,
We sincerely apologise for the experience you've had with your recent order.
We’ve been facing some technical issues that have affected a few of our orders, and unfortunately, it seems yours was impacted.
Please know that a colleague from Camper Warehouse will be reaching out to you as soon as possible to provide an update on your order and to resolve this for you.
We truly appreciate your patience and understanding as we work to get this sorted out.
Your satisfaction is important to us, and we’re committed to turning this situation around.
Warmest regards,
The Camper Warehouse Customer Service Team
Very helpful when I ordered the wrong…
Very helpful when I ordered the wrong part which was totally my fault. Keeping me up to date when correct item arrives.
12 September 2024
Reply from Camper Warehouse
Hi Alex,
Thank you so much for your wonderful 5-star review.
We're truly grateful for your understanding and patience when the wrong part was ordered. Mistakes happen, and we're always here to help make things right.
We're glad we could keep you updated, and we’re looking forward to ensuring that the correct item reaches you soon.
Your satisfaction means the world to us, and it’s customers like you who make what we do so rewarding.
Warmest regards
The Camper Warehouse Customer Service Team
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