Campervanvillage  Reviews 

150
•
TrustScore 3.5 out of 5

3.3

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Review summary

Created with AI, based on recent reviews

Evaluating 64 reviews, most reviewers were somewhat happy with their experience overall. Consumers often mention that the booking and pick-up process is simple, smooth, and straightforward. Many people share that the staff members are exceptionally friendly, polite, and very helpful during vehicle collection. Travellers frequently note that the rented vehicles offer great value for money, making them a very affordable option for exploring the area on a budget. Some reviewers were not happy with unexpected extra fees, poor communication, and a general lack of customer support when issues arose. Others described old vehicles featuring extensive dents, noticeable rust, or various frustrating mechanical problems during the trip.

What people talk about most

Product

Clients share ambiguous opinions on product experiences, with reviewers frequently praising the fun design,... See more

Quality

Reviewers express mixed feelings regarding vehicle quality, as some consumers praised the reliable engine,... See more

Service

Customers had ambiguous experiences with service, as some reviewers praised the helpful staff, smooth... See more

Staff

Consumers experience mixed feelings regarding the staff, with many reviewers praising friendly, helpful team... See more

Price

Customers consistently note ambiguous experiences with price, as some reviewers praise the fair rates,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Very pleasnt staff member made for easy collection, vehicle as described. Drop off out of hours involves a surcharge - not sure why. Different from car rental in that return fuel at same gauge level... See more

Company replied

Rated 4 out of 5 stars

The Team at Campervan village Cairns were amazing. Great customer service, ensuring a thorough explanation of the vehicle and its contents. The only set back was the large security deposit requir... See more

Company replied

Rated 4 out of 5 stars

I rented the Aventus 2 for few days. The check in and checkout were super quick and my deposit has been given back few days after. (I had full insurance) I remove just one star because having to bu... See more

Company replied

Rated 4 out of 5 stars

No curtains, this was not great as you have no privacy and felt insecure at night. I sellotaped bin liners to the windows each night- not ideal. It was a Toyota voxy so check that before booking. Apa... See more

Company replied


Company details

  1. Van Rental Agency

Written by the company

Campervan Village is a travel company specialising in campervan 2WD and 4WD rentals across Australia and New Zealand. Founded by experienced travel enthusiasts, we help travellers explore iconic destinations with the freedom of a self-guided road trip. With a diverse fleet ranging from budget-friendly campervans to fully equipped 4WD adventure vehicles, we cater to backpackers, couples, and families alike. Our focus is on transparent pricing, flexible travel options, and reliable support throughout your journey.


Contact info

3.3

Average

TrustScore 3.5 out of 5

150 reviews

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1-star

Asks customers to review

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Replied to 61% of negative reviews

Typically replies within 1 week

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3.3

All reviews

(150)

67 reviews in the last 12 months

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Rated 5 out of 5 stars

Everyone was so kind and gave super good advice

Everyone was so kind, friendly, professional, gave good advice and had great ideas to accommodate our every wish.

7 May 2026
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Reply from Campervanvillage

Hi Gisela,

Thank you so much for leaving such a great review! We pride ourselves on service so we are glad we could provide such a good experience for you. Would love to have you back again!

Rated 5 out of 5 stars

3 week roadtrip

I hired out a campervan from Campervan Village on a one-way 3 week road trip from Christchurch to Auckland. Campervan Village offered very competitive rates for a self contained vehicle and it was very easy to liaise with staff during the booking process.

The staff were very friendly and helpful when it came to collecting the campervan, despite me not being able to find the location initially. Contactless collection was seamless and very easy.

The campervan was in acceptable condition and was well equipped, coping well with the long journey.

The drop off was seamless and as promised, I was refunded my deposit within the agreed time frame. Liaising with the team on collection, during hire and at drop off was very easy as they were responsive and knowledgeable.

I was very impressed with Campervan Village and would be inclined to use them another time should I visit New Zealand again. Thanks for the good experience!

1 December 2025
Unprompted review
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Reply from Campervanvillage

Thank you for the lovely review Rohan! We’re so pleased to hear you enjoyed your Christchurch to Auckland road trip and found the booking, collection and drop-off process smooth and easy.

We really appreciate your kind words about our team and campervan, and we’d love to welcome you back for another New Zealand adventure in the future. Safe travels!

Rated 1 out of 5 stars

Bad Service and trash car with broken…

Bad Service and trash car with broken wheel

25 February 2026
Unprompted review
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Reply from Campervanvillage

Hi Jonas,

We are sorry to hear that you have had this experience with us. There was nothing flagged with us during or after your hire so it is very surprising to hear this description. If your vehicle was in fact faulty we would have been more than happy to swap it via our Roadside Assistance helpline.

Rated 1 out of 5 stars

Poor communication and service

We weren’t advised of a deposit that we would need to pay on arrival. This was fine for us to do however we also weren’t advised that this would take 3 weeks from drop off to be refunded again. After collecting the car, it was clear that it had not been fully cleaned. We also weren’t advised that we had to wash the vehicle outside before bringing it back so were sent away to scrub the flies off it. The vehicle was broken when we picked it up ( bumper hanging off) and we were advised to purchase duct tape to fix this which would be refunded to us… still waiting 4 weeks later. Wouldn’t recommend, poor communication and service.

4 May 2026
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Reply from Campervanvillage

Hi Darcy,

Thank you for taking the time to leave a review. We understand that you are still waiting for a refund, the customer care team is looking into your case and will provide a response to you when a decision is made. Regarding the deposit, it is made clear that we take it in our terms and conditions that you signed 3 days before pick-up. We apologise that you feel the communication wasn't there despite our intentions for it to be open and transparent.

Rated 5 out of 5 stars

Really great experience with Campervan…

Really great experience with Campervan Village! The booking process was quick and easy and the staff were super fruendly and helpful. The truck was clean and comfortable and had everything i needed for The trip. Would definitely book agai n.

24 April 2026
Unprompted review
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Reply from Campervanvillage

Hi Nila, thank you so much for leaving a really great review! I'm glad our friendly staff were able to send you and our campervan off on an amazing journey together. Have a lovely day!

Rated 5 out of 5 stars

Great experience

Great staff, very helpful. Started out with a flat tire before we even jumped in the car but they fixed it for us in minutes. Great campervan, clean and nice to drive. A couple of dents but that’s expected with an old car. Me and my friend had a great time. Bond came back perfectly in time and everything went as I should.
Recommend!!

8 April 2026
Unprompted review
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Reply from Campervanvillage

Hi Jen, thank you for taking the time to leave a great review with us! The van you booked is a little on the older side but we think that's part of their character, as they drive as if they were still in their youth. So glad you had a great time and we would be more than happy to get you on another adventure around Australia or New Zealand with Campervan Village in the future :)

Rated 5 out of 5 stars

I'd Buy That for a Dollar

Travelled from Cairns to Brisbane on a relocation deal for like $1 a day. Can't complain based on that alone, also happens that the van was really charming with the Mystery Machine decals.

27 April 2026
Unprompted review
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Reply from Campervanvillage

Hey Brady, thanks for leaving a review, glad you got to take advantage of the $1 a day deal. It's cheaper than our already great value campers!

Rated 5 out of 5 stars

Good experience

The desert sands was great fun. Lots of space in the rooftop tents and the kitchen came in handy

17 April 2026
Unprompted review
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Reply from Campervanvillage

Hi Sal, thanks for taking the time to leave a great review! Hope to see you again for another holiday!

Rated 5 out of 5 stars

Scooby van

I rented a scooby doo van over Easter. It was good value for money. The van was really fun and got us a lot of attention

31 March 2026
Unprompted review
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Reply from Campervanvillage

Hey Jenny!

Thanks for the great review, we are so happy you had such a good time in the Mystery Machine. We pride ourselves providing great experiences at great value. Same time next year?

Rated 1 out of 5 stars

The car was in a poor condition

The car was in a poor condition, smelly, and with empty tank. I barely got to the gas station.
The support was pore, and the locking sistem was working badly.

11 February 2026
Unprompted review
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Reply from Campervanvillage

Hi Marilena,

Thank you for your honest feedback. We are sorry that you had these issues. Regarding the fuel, you are only required to return the van with as much fuel as it had on pick-up. Otherwise we hope you were able to enjoy your trip.

Rated 5 out of 5 stars

Matched my budget and then some making…

Matched my budget and then some making it much cheaper than anyone else on the market. Really appreciate the flexibility from the team 🙏

26 March 2026
Unprompted review
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Reply from Campervanvillage

Hi Campbell,

Thank you for taking the time to leave a review! We are always happy to be flexible and offer great deals :) See you next time!

Rated 5 out of 5 stars

5/5 Value

Easy booking process, kind staff.

Vehicle is very affordable and is the best way to explore North Island on a budget!

1 April 2026
Unprompted review
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Reply from Campervanvillage

Hi Camilla, thank you for taking the time to leave a great review!

We pride ourselves on a smooth experience at affordable prices, hope to see you on another trip soon!

Rated 5 out of 5 stars

Extraordinary

For us it has been a great experience discovering many corners of New Zealand with this campervan

5 March 2026
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Reply from Campervanvillage

Thanks, Jose! 😊 We’re so glad you had a great experience exploring New Zealand with us. Hope to see you on another adventure soon! 🚐

Rated 5 out of 5 stars

A wonderful experience

The camper—or rather, the car—was great! Just what we had imagined. The staff was friendly and showed us everything. Returning it was quick and easy. Don’t forget to take photos (before and after the trip). Not because there were any problems, but so you can send the pictures to the rental company.

18 March 2026
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Reply from Campervanvillage

Hi Marvin, thank you so much for the great review! We love to hear that you enjoyed your time in our 4WD! And yes, pictures are always appreciated :)

Here's to more adventures, we would be happy to have you back any time!

Rated 2 out of 5 stars

Deposit money held for 30+ days!

Organising and renting the rental was easy and hassle free. The quality of the rental vehicle was OK- expected from a backpacker rental company. However to get the holding deposit back has turned me off using this company ever again. I had to chase up my deposit money 2 times and on day 30 received confirmation that the money would be refunded... Only to be told that it would take another 5-10 business days to process. To have money held ransom for potentially 40 days is ridiculous. Avoid for this reason alone in my opinion.

10 March 2026
Unprompted review
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Reply from Campervanvillage

Hi Jake,

Thank you for taking the time to leave a review. First of all, I am happy your experience inside the vehicle itself was easy and a good time.

Due to an internal issue at the time, some bonds did take the full 30 days or slightly over and we do apologise for this. We do not mean to keep anyone's money as "ransom". The additional 5-10 days is completely based on your bank, money could be returned within the hour, sometimes longer. We hope you understand.

Regardless, thank you for sharing your experience.

Rated 1 out of 5 stars

The van I rented was junk

The van I rented was junk. I was surprised it finished the journey. Many things did not work on it. No AC. Dirty. We found a used condom on the floor. The staff is almost impossible to communicate with. Don’t do it

4 March 2026
Unprompted review
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Reply from Campervanvillage

Hi Pablo,

Thank you for taking the time to leave your review. We are very sorry that you had this experience. When it is busy, sometimes rubbish can be found in the vehicle, this is not acceptable and it will be followed up so this does not happen again. We are always happy, given our available resources, to provide a swap should your vehicle not be fit.

Apologies that you had this experience, this is not the trip we wish to provide.

Rated 2 out of 5 stars

Expensive, low quality, no support

The campervan worked and I managed to complete the trip, so I can’t give one start but at least two. But the campervan was old, may things didn’t work (radio command to open, parts of the stereo and ac) and it was overall poor quality. They also didn’t provide any blankets, and the “mattress” was not a mattress and super thin and uncomfortable. I’m not an expert on camping but the overall experience was poor.

4 April 2026
Unprompted review
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Reply from Campervanvillage

Hi Emanuele, thank you for the honest review. I am sorry to hear that you had this experience with us. We take your feedback seriously and aim to improve so that even our budget campervans provide luxury holidays.

Rated 4 out of 5 stars

Fine

I rented the Aventus 2 for few days. The check in and checkout were super quick and my deposit has been given back few days after. (I had full insurance)

I remove just one star because having to buy the shits, pillows and blankets and give them away (if you don’t simply throw it) is a bit of a waste. A rental service could be nice.

12 February 2026
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Reply from Campervanvillage

Hi Anne-Sophie,

Thank you so much for taking the time to leave a review with us.

We do have bedding rentals available on our Johnny Feelgood and Desert Sand vehicles, but we appreciate your feedback regarding the Aventus.

Thanks!

Rated 2 out of 5 stars

Booked a 0-1 yr old camper ans got s…

Booked a 0-1 yr old camper ans got s 18(!) Yr old one. Lot of things were broken and srill waiting 3 weeks tot get the bond and accesoirea back. This was once and last for me. Sad. They also charge extra money for the bond which u dont get returned.

6 February 2026
Unprompted review
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Reply from Campervanvillage

Hi Ferdi,

Thank you for taking the time to leave a review. I apologise that you had some issues with the van. Our bonds by our terms and conditions take up to 30 days to be processed, and we do not charge any extra for the bond. That would be a bank fee that we don't actually receive.

We appreciate your honesty

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