Eva Minimalist Geometric Ceramic Reed Diffuser. I had already reviewed this lovely product but, a week or so later, I noticed that a tiny piece on one corner had broken off. I contacted the Company a... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had an issue with my first order arriving damaged, but the company emailed me immediately and arranged a replacement without any hassle. The new item arrived quickly and in perfect condition. Really... See more
I’ve loved the Corinne Bronze Diamond Embossed Textured Luxury Cushion. They are just luxurious and the colour is beautiful.
Great cushions, really happy with them! Fantastic quality, quick delivery will definitely use again
Company details
Written by the company
Camden & Co was created from a love and passion for interior design. Having sourced items for friends and family for years, we decided it was the right time to bring curated collections of quality homeware products, soft furnishings and decor to a wider market. At Camden & Co, we pride ourselves on having a beautiful selection of home interior pieces that offer high end quality at reasonable price points, bringing a touch of affordable luxury to your home interiors.
Contact info
The Chambers, 13 Police Street, M2 7LQ, Manchester, United Kingdom
- info@camdenandco.co.uk
- camdenandco.co.uk
4.0
Great
175 reviews
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Replied to 8% of negative reviews
Typically replies within 48 hours
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Awful service from Camden & Co
Wanted to cancel the order. They did not cancel it in time. Evri left the parcel on my doorstep when I was not home as my sofas had been changed so needed to amend the cushions. They gave the worst service and never helped me! Stuck with these new cushions brand new and unpacked which I do not need and they are not providing me woth the returns
5 June 2024
Unprompted review
Reply from Camden & Co
Hi Rizma,
Sorry you're not happy with the service, but you replied to the shipping email requesting to cancel your order - this obviously isn't possible once an order has already been shipped out as the items were on their way to you. Had you requested the cancellation before the order was sent then this wouldn't have been a problem. We then offered you an exchange for more suitable items as we were sympathetic to you ordering the wrong sofa, but you haven't responded to us or send the order back to us. This email was sent on the 3rd of June, and we have not had a reply. Without you doing so there isn't much we can do to help unfortunately.
Best wishes,
Louise
My order was for cushions
My order was for cushions . They are amazing and well finished off . They finish my room off
28 May 2024
Reply from Camden & Co
Hi Jenny,
Thank you so much for taking the time to leave us a review, we're so pleased to hear you love your cushions!
Best wishes,
Kelly
I have ordered cushions from Camden &…
I have ordered cushions from Camden & Co and I’m very satisfied with what I got for my money. Was greatly satisfied with the delivery times & quality speaks for itself. Highly recommend!
3 June 2024
Unprompted review
Reply from Camden & Co
Thank you for the lovely review Attila! So happy to hear you love your order.
Best wishes!
This is my second order and i am…
This is my second order and i am impressed and also pleased withmy cushions. Great quality. Highly recommended
23 May 2024
Unprompted review
Reply from Camden & Co
Thank you so much for the lovely review! We're so happy to hear you're pleased with your cushions :) Best wishes, Camden& Co
Awful experience with Camden and Co
I had an awful experience with Camden and Co a few months ago. They refused to offer a refund within 14 days with no regards to distance selling regulations. They even lied and said the cushions were bespoke to try and get out of issuing a refund. After doing an google image search of the cushions to prove they were not bespoke I was shocked to discover their prices were ten times more than other retailers for exactly the same cushions! I quoted information from Which, the consumer council and government websites they still wouldn’t agree to a refund so I had to go through PayPal to resolve the issue. Refund was promptly agreed to once PayPal put the funds on hold. I want other people to know that they don’t accept returns or comply with distance selling regulations before getting caught out by this company.
21 December 2023
Unprompted review
Would definitely recommend
Fast shipping and great quality, would definitely recommend to family and friends to order from this company.
9 May 2024
Unprompted review
Reply from Camden & Co
Thank you for your lovely review Lucy! We're so glad to hear you loved your items :)
Quality cushions and Delivery Perks
Bought some of the Jessica cushions for my living room which not only I found well fitting to the name but they were absolutely gorgeous and amazing quality. The free delivery was a happy bonus at the end. Will definitely be ordering from Camden & Co again!!!
11 May 2024
Unprompted review
Reply from Camden & Co
Thank you Jessica! So happy that you loved your cushions! The 'Jessica' is a favourite style of ours :)
Excellent item and service!
Excellent item! Fantastic communication and delivery was prompt. I wouldn’t hesitate to order form Camden and Co again in the future! Highly recommended!
9 May 2024
Unprompted review
Reply from Camden & Co
Thank you for the lovely feedback! We're so glad you're happy with your order :)
Reply from Camden & Co
Thank you for the review Mandy! We're so pleased to hear your friend loved their gift :)
1st purchase and last purchase
I would give this company zero stars if I could. First time purchasing from them and will never be using them again. Item arrived damaged due to being insufficiently packaged. I was offered an exchange or refund. I first opted for an exchange as was told stock would be replenished in a few days. Asked for update 2 weeks later - no response. Then asked for refund and was only refunded 75% of the total I paid. Emailed to ask for the remainder to be refunded and have had no response.
15 March 2024
Unprompted review
Reply from Camden & Co
Hi Justine,
We're very sorry to hear that you weren't happy with your experience shopping with us. We do, however, feel the need to clarify a few points in relation to your order. The item was packaged sufficiently and we have had no other issues with this and similar products that have been packaged in the same way, so this was unfortunately a fluke incident where the item was damaged in transit through no fault of ours. We have no control over this, but sought to resolve the matter for you when it was brought to our attention. You were offered a refund or replacement, and were informed there would be a wait as the item had sold out. Initially you had indicated you would be happy to wait for the replacement, but then changed your mind to a refund. Your refund was subsequently processed. As the order was placed at a time when we had a promotional offer for free shipping, the item cost only was initially refunded, but when you emailed to alert us to the fact that you had paid for priority shipping as part of the original order, that cost was also refunded without hesitation and an apology sent for the oversight.
At no point have we ignored you or failed to address the issue. Whilst we accept and take on board all feedback, we don't feel this is an accurate reflection of our products and services as the issue was largely the fault of the shipping provider in this instance.
Best regards,
Camden & Co
Cushions are beautiful and good…
Cushions are beautiful and good quality. Would definitely recommend. Very pleased.
3 January 2024
Unprompted review
Lovely ornaments and fast delivery!
3 December 2023
Unprompted review
Amazing service
So happy with my cushions , amazing customer service & fast delivery! Will definitely be repurchasing
5 December 2023
Excellent service!
My delivery was delayed with a supply issue and I was immediately offered a refund or wait for my order. Kelly was wonderful and kept me informed and as a thankyou for my patience sent a sample cushion cover with my order. Customer service is excellent and I would highly recommend this company.
23 December 2022
Reply from Camden & Co
Thank you for your lovely review Donna! We're so pleased to hear you were happy with your experience with us.
Really happy with my purchase
Really happy with my purchase, I’ve been looking for a good quality coffee table book for ages not one of these flimsy ones you can buy just anywhere, delivery was fast too, will be shopping with Camden in future
7 November 2022
Reply from Camden & Co
Thank you for your lovely feedback Ellie, we're so glad you love your coffee table book!
Cushions weren't high quality..
Cushions weren't high quality... Not feathered filled and pattern only on one side.. I expected higher quality for the money.
23 October 2022
Reply from Camden & Co
Hi Leigh,
We're sorry to hear you weren't happy with the quality of your cushions. We pride ourselves on the quality of our items and this is the first time we have encountered comments of this nature. It isn't specified in the listing that the cushions are feather filled, so I'm unsure where that expectation may have come from. It would have been great to have had an opportunity to resolve this with you prior to leaving a negative review, but thank you for your feedback, we will take it on board when creating product listings in the future.
Best wishes.
Amazing quality products especially the…
Amazing quality products especially the cushions and the delivery was really fast!
29 September 2022
Reply from Camden & Co
Thank you for taking the time to leave a review! So pleased you loved our cushions as much as we do!
Great service and homeware
Great service and homeware! Really fast delivery, highly recommend to anyone furnishing their home!!
3 October 2022
Reply from Camden & Co
Thank you for your review! We're so glad you're pleased with your order.
Quick delivery and high quality products
Really impressed with the speed of delivery and quality of product ordered. Will definitely be recommending!
28 September 2022
Reply from Camden & Co
Thank you so! We're so glad you liked your order.
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