Had a gas failure (not a leak). The engineer was busy dealing with actual leaks and could not get to me that evening - perfectly reasonable I thought. He did however guide me over the phone to reset... See more
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See what reviewers are saying
Always reluctant to make a purchase online wfrom an unknown Seller but the deal was to tempting to leave behind /cheaper than anywhere else, even with delivery costs on the top/. So I had a go and no... See more
Excellent shopping experience. Was informed by email when my item came back in stock. The online ordering process was very easy and straightforward. Also the item was dispatched immediately and I rece... See more
My old 'Super Ser' finally stopped working. Came across Calor Gas Heaters after a search for 7kg gas heaters. I had just replaced the gas bottle on my old heater when it decided to fail so needed a... See more
Company details
Contact info
Portberry street, NE33 1QX, South Shields, United Kingdom
- 0191 454 7244
- info@calorgas-heaters.co.uk
- calorgas-heaters.co.uk
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Product is ⭐️⭐️⭐️⭐️⭐️ .....
Product is ⭐️⭐️⭐️⭐️⭐️ ...... But I wish I would have been notified I could not sign up for Calor Gas bottles anywhere in the UK, to actually use the heater, due to COVID 19!! WHY???
Furious would be an understatement, and I want to know why??
If anyone at Calor Gas cares enough about customer service, please contact me and restore my faith, and I will sing from the highest mountain how amazing you are ..... right now, I can’t help but feel duped🤦♀️

Reply from Calor Gas Heaters
Extremely prompt delivery & good…
Extremely prompt delivery & good product. Quite heavy but just about portable,
Always good service
Always good service. Delivery drivers are always courteous and helpful - especially Tim Heron.
Great customer service on the telephone…
Great customer service on the telephone very helpful.
Delivery prompt
Delivery prompt, well packaged. Instructions almost non-existent. Getting started not easy, couldn't have done it without YouTube.
Once I got it going it was very ggod.
Easy to order online....delivery prompt…
Easy to order online....delivery prompt with no problems....fire working beautifully!!!
I don't think they filled it up…
It was a struggle getting my gas cylinder. I bought a 15kg gas cylinder, it only lasted a week. I'm not sure if they actually filled it up. I hope have not been scammed. I'm gonna have to buy a lagguage measure to be sure before I pay for it. But I need an explanation because it's too expensive to last only a week.

Reply from Calor Gas Heaters
Cheers Chris, you were brilliant! 🍻
This was my first time ordering from Calor Gas Heaters and I can honestly say that their customer service was exceptional, thank you Chris.
The site is easy to navigate, great pricing with an excellent response time.
I cannot recommend them highly enough!
Delivered within 18 hours
Delivered within 18 hours of ordering! I’m delighted with the fire, I already have another version but this one is just gorgeous, excellent quality.
Really good site easy to use
Superb service for my Calor Provence
Ordered a Calor Provence which was delivered today. Everything was efficient and delivered quickly and with great care. To say I’m thrilled with the fire is an understatement! Dying to use it but it needs burning for couple hours first
Ordered Wednesday lunchtime, using it already!
Ordered Provence room heater on Wednesday lunchtime...... arrived at 3pm next day.WOW all in and fire lit .thank you.
Love my purchase
Love my purchase, certainly looks the part. Received excellent customer service from Calor in tracking down my order that was misplaced in transit; was definitely worth the wait, thank you.
Absolutely fantastic customer service
Absolutely fantastic customer service. DHL damaged parcel twice. When I informed them,they sent out new item,the next day,and collected the faulty items. I would suggest they cancel dealing with DHL.
Excellent product
Excellent product, next day delivery. Great communication. I would definitely use again and would highly recommend.
Calor Gas Heater
Arrived within 48 hours of ordering very happy with the style.The colour is a very dark blue which makes a change from the usual black.Very happy with my purchase will certainly recommend
Good price
Good price, nice style, it remains to be seen how effective / efficient it is
Good customer service
I searched On the site for outdoor gas heater S resulting in a selection of heaters including calor gas heaters I placed the order, this was very easily done with no delivery charge. However my husband suggested it wouldn’t be suitable for outside. When I made enquires on the phone this was verified and it was very easy to cancel order and the company were very responsive with refund.
Impressed, would return to this site again.
fast delivery
fast delivery. smooth transcation, acceots multiple pyment types and easy yo order. Simply good.
Very clear site but could improve
Very clear site but entering my contact details could be easier. I used the quick checkout but it was not that quick .Using post code search would be quicker and a space for delivery advice ( eg leave in porch ) would be useful. Delivery cost seems very reasonable for next day delivery.
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