CTM (formerly CallTrackingMetrics) Reviews 216

Absolutely the worst experience imaginable. We signed up for a demo with CTM, and right from the start it felt like a complete bait‑and‑switch. They forced us to buy $50 of credit just to access phone numbers, and to make things worse, their platform doesn’t even let you remove your saved card details.
The entire trial period was a disaster. We ran into constant technical issues trying to integrate with Google Ads and our website, and their so‑called “support team” was completely useless,none of the problems were ever resolved. The trial provided zero value.
Then, without any consultation, without even checking whether we were satisfied or wanted to continue, they hit us with a subscription charge. When we reached out, the salesperson flat-out refused to refund the subscription or any of the other charges.
At this point, the whole thing feels like a shady money‑grab operation disguised as a legitimate service. Utterly unacceptable and incredibly frustrating. I would strongly warn anyone against dealing with this company.

I was a guest speaker on the Smart Route podcast. What can I say? I loved it from the very first second to the very last one!

Andrew did a phenomenal job preparing hyper-personalized questions and guiding the conversation in such a friendly and engaging way that it felt like we’d known each other for ages. I truly believe making guests feel comfortable is a superpower because that’s exactly how you help them switch into sharing mode and genuinely enjoy the conversation.

The team is always professional and knowledgeable, and was able to walk me through porting my number when I had zero experience.

I was a user of CTM many years at an SEO agency and it was quite the powerful at the time. Recently, I had the opportunity to connect with their leadership at a conference and wanted to share my experience. Their team is awesome people and the latest features added to their platform are impressive to see! It was already a good platform in 2018 and now, it's just becoming a powerhouse platform. I appreciate the team for their collaboration in content and more projects to come together!

I’ve had the pleasure of collaborating with the Call Tracking Metrics team on several content initiatives, and I can confidently attest to their deep knowledge and expertise in the field. In addition to their technical strengths, they are approachable, supportive, and generous in sharing best practices. I highly recommend working with Frances, Chris, and their team.

I've got nothing but good things to say about my experience working with CallTrackingMetrics.

They are very easy to work with and extremely responsive. They are customer-centric and respond quickly to customer issues, and are always looking to bring the product to the cutting edge.

Unlike a lot of companies, the senior leaders are very involved.

We were having issues with our ability to receive calls and contacted the CTM technical support team. WIthin minutes, they were able to identify a change we made in our account and how to correct it. Within 5 minutes of reaching out, we were back in service. Kudos to a wonderful team!

I had the pleasure of being on Smart Route, CallTrackingMetrics' podcast, and had a wonderful experience. The hosts were fun and engaging, and they sent me the nicest follow-up after the show (the CTM t-shirt is in my regular rotation!)

We have loved migrating over to CTM from our old system. Sheri Frederick was absolutely incredible in our implementation. Without her we would have been lost. She is an absolute rockstar and if you can request her for your project, then I highly recommend doing so!

Call Tracking Metrics is my platform of choice for both attribution and VOIP. I've used the platform for 8 years at this point and the functionality, consistency, and support are top notch.

Patrick and CTM have been a big win for our company. We are pleased with CTM as our new Telephony system and look forward to growing with CTM

I had the pleasure of joining Andrew on the Smart Route Podcast. While recording the show was brilliant, what I really enjoyed was getting to see the level of dedication, passion, and commitment that Andrew put into the show. Andrew is a perfect representation of why CallTrackingMetrics is a vendor that you should trust.

For the most part my experience has been good.

I’ve always had a great experience with Call Tracking Metrics. Everyone from support to customer success and engineering is always nothing but helpful! Huge shoutouts to Brian Barranger and George Batista!

This company uses AI to advertise -- if you're so cheap that you have to use AI instead of paying real people, then you're organization must enjoy cutting corners. I wouldn't trust this business with a potted plant

-100000/10

Call Tracking Metrics is a great option for companies that prioritize phone calls as their success metric.

I love the functions within the platform such as: listening to phone calls, and accurately locating the source of each phone call.

We recommend Call Tracking Metrics to all of our clients as it keeps marketing companies & sales teams accountable for good performance.

The team here is truly top-notch, smart, hardworking, and always striving for perfection. I’ve had the pleasure of working alongside them for several years, and I’m constantly inspired by their dedication. Every day, they go above and beyond to ensure the customer always comes first.

Great tool and user friendly with ease of salesforce integration

I absolutely love CTM. We are able to do any sort of sophisticated offline conversion tracking we can think of. We also are able to build out custom fields and use it as a pseudo CRM for clients not using one, or direct integrations with all the major CRMs. 10/10

I've been a customer of Call Tracking Metrics for nearly a year. Initially the experience was great. Onboarding incredibly helpful.
Recently we had an issue with attribution on a new form. I've been communicating with support for 2 weeks and am no closer to having the issue resolved. I respond timely to each request for more information from support. They reply only once a day. Also, they do not allow support to have video calls, which would likely resolve this issue very quickly. This was finally resolved on May 7th, which took 3 weeks.