May Be a Sham
I ordered lights over a month ago. The last thing I heard was receipt of payment and an order number. I’m beginning to think this is a sham.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I ordered lights over a month ago. The last thing I heard was receipt of payment and an order number. I’m beginning to think this is a sham.
the customer service is non-existent. The number listed on the website doesn't ring through - it appears to be a call center. I have reached out multiple times to initiate a return because the product i received was not accurately represented. In this case the way the globe fastens to the fixture is much different and not acceptable in our case. Be very cautious using this vendor.
Purchased the Thaddeus table line and was disappointed how narrow the iron is, compared to RH. Also, tops did not fit due to the corner bracket’s different heights. I sent pictures showing the low quality workmanship but did not receive any response. Bad knock off for RH. Pricing was excellent, but would not buy again.
This chandelier is just lovely! The light is much softer than I expected - it can create a perfect, ambient atmosphere in the evening.
I ordered 2 chandeliers, 3 flushmounts, and 2 sconces. The flushmounts were exactly like RH, and very happy. The chandeliers took 12 weeks to get, 10 weeks longer than the quote. The complaint is in the sconces. I ordered the hexagonal sconces like the RH. Hexagon glass with a hexagon backplate. I have receipt of the order. When they arrived, they were the round backplate with the round cylinder glass column. I asked for them to send me the hexagonal sconces I ordered, and they refused. They said they would send me new hexagon backplates, but they would not match the round cylinder glass. They ignored all attempts and I still do not have what I paid for.
We installed this chandelier on our sloped ceiling without any issues! It feels completely stable now that it's up and looks fantastic.
These hallway sconces are well-made and give off a gentle, pleasant light. My only complaint is that the installation guide lacked detail and could have been clearer.
The process was clear, with email updates on production and shipping. My chandelier arrived well-packed, but the finish was a bit darker than the website photos. It worked for our dining room though.
Before ordering, I had some questions about bulbs and dimmers. The support team was very helpful - they responded quickly with detailed answers and photos which made my decision easier.
The chandelier came with fixed rod lengths that didn't work for our ceiling height. We had to order an extra rod, which delayed our installation by a week. It looks great now.
My coffee table and chandelier came in separate shipments and there was a slight delay, but both items arrived safely without any damage.
I was pleased with how accurate the product photos were. The marble color was very close to what I saw online, and I love the natural, unpolished texture and finish.
The Raindrop Chandelier is stunning! The brass has more of a bright gold look and has some warm yellow undertones, but honestly, it still looks amazing. I'm super happy with my purchase!
I bought the Rococo chandelier, and it completely exceeded my expectations! The quality is outstanding, and it looks even more stunning in person that in the photos. Honestly, one of the best chandeliers I've even purchased!
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.