CALECIM® Professional Reviews 965

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 271 reviews, reviewers had a great experience with this company. Customers are really happy with the products, often highlighting their quality and effectiveness in delivering noticeable improvements for both skin and hair. Many people report significant positive changes in their appearance, with some even describing the results as transformative. The customer service is also frequently praised for being superb, attentive, and proactive. However, some people were dissatisfied with the pricing, finding the products to be very expensive. Additionally, a few customers experienced issues with their orders, such as missing items or delays, and some were not happy with the customer service response to these problems. There were also isolated reports of products causing skin irritation or not delivering the expected results, and concerns about misleading product labeling regarding ingredients.

What people talk about most

Product

People report positive experiences with the product, with many noticing significant improvements in skin... See more

Quality

Reviewers mention positive feedback about quality. Many customers are impressed with the products, noting... See more

Customer service

Reviewers highlight ambiguous aspects of customer service. Many customers praise the excellent, attentive,... See more

Price

Customers consistently express dissatisfaction with the price of products. Many reviewers feel the items are... See more

Order

Clients share ambiguous opinions on order experiences. Many customers report issues such as missing items,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The products I've purchased seem to be doing what they advertise. They are very expensive if used per company guidelines. While discounts or offers appear generous, they have catches. The first dis... See more

Rated 4 out of 5 stars

Service and site friendliness is good. Products were clearly explained and expectations were clear. In terms of product use, the pink serum was proven effective after 1st 5ml ampoule use however the h... See more

Rated 4 out of 5 stars

I really like the product and have order more. My second order was delivered to the wrong address ( in a totally different country). I contacted customer service and the problem was rectified, it took... See more

Rated 5 out of 5 stars

Shopping online is straightforward. Delivery was so efficient even to Manila, Philippines. Well wrapped and secured. As for products, I love multi-action cream! Started using the serum as well and I n... See more


Company details

  1. Beauty Product Supplier

Written by the company

CALECIM®️ is a scientist-formulated range of skin and hair care products that is powered by its patented and proprietary active ingredient, PTT-6®️. PTT-6®️ is a complex mix of growth factors and exosomes derived from ethically sourced stem cells. It triggers profound changes on skin and hair through cell-to-cell messaging. The result is optimized skin and scalp health.


Contact info

4.2

Great

TrustScore 4 out of 5

965 reviews

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1-star

Replied to 86% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Very Happy

I’ve been using the PTT serum and multi-action cream for almost 3 weeks and I am extremely happy with the results. I turned 50 this year and really started to notice the fine lines and crepey look around my eyes. After 3 weeks of consistent use, my skin looks more plump, smooth, and the fine lines and wrinkles around my eyes are definitely improving. I am very happy and will continue to purchase!!!

24 November 2025
Rated 1 out of 5 stars

Another SCAM! tried to cancel my subscription…

i tried to cancel my subscription because I got an eye infection (but that doesn't matter, I shouldn't have to give a reason), they told me I have to buy a minimum of three products before they cancel, that is illegal. They have taken over a week to respond and I have to follow up multiple times before they answer. this is another fraudulent company, don't buy from them.

23 November 2025
Unprompted review
CALECIM® Professional logo

Reply from CALECIM® Professional

Dear Customer,

Thank you for taking the time to share your feedback. We are very sorry to hear that you have been unwell, and we truly wish you a speedy recovery.

We would like to reassure you that our products cannot cause eye infections, as they are topically applied skincare products designed to remain on the surface of the skin. They do not enter or come into contact with the eye. In addition, our Eye Contour Lifting Redefining Serum has been ophthalmologist-tested and confirmed safe for use around the eye area, meeting strict safety and quality standards.

Regarding your subscription, we are unable to locate your account based on this review alone. We kindly ask you to reach out to our customer-service team at customerservice@calecim.com, and we will be happy to assist you directly.

To clarify how our subscription programme works:
* Subscriptions are offered at a discounted price and therefore include a three-delivery minimum commitment.
* This means customers agree to remain subscribed for three consecutive delivery cycles before cancellation is available.
* After the third delivery, customers may cancel at any time through their account or by contacting our team.
* If you previously contacted us, we sincerely apologise for any delay — our intention is always to support our customers as promptly as possible.

We value your feedback and hope to have the opportunity to review your case in detail and resolve any remaining concerns.

Warm regards,
The CALECIM® Professional Team

Rated 1 out of 5 stars

Extremely poor customer service

Extremely poor customer service.
I was lied to several times in regards to receiving the 1.5ml sample promised with every purchase. The first time it happened I wrote to them as there was an item missing ( item was on the invoice) and they told me it didn't come with my order even after sending screenshots etc. They then told me they would include it with my next order if I wanted to purchase again.The second time I ordered, they not only didn't include the samples they went ahead and said the promo was over last time that's why I didn't receive one - it was not as I had sent screenshots of the 'promo' when I ordered and a screenshots of the second time where it clearly stated all over the website. Not only that but I went to redeem a product from my rewards and they didn't add it to my order. The thing is the bottles are 5ml. That's 3ml that I didn't receive that I was promised so it's actually quite a lot of product and at this price point($160 a 5ml bottle) you feel like you're getting a bit more value but they don't fulfill what they advertise and then lie and refuse to accept their mistake. The creams and serum are OK...not super amazing for the price and there are way better brands out there that don't treat their customers like idiots and actually deliver on what they promise. That's a huge no no on my end. I have told my friends and family to avoid this company by the sheer garbage from their customer service, the price point is poor for what you get so I really don't recommend this brand at all. I actually wonder if they are stealing from the company as both invoices I have received had an extra item which I never received (the 1.5ml serum) or whether they are doing some kind of tax fraud or something??? Super SUS. Avoid!

Re: Calecim reply -

Since I can't reply to the response I received.

This is the exact thing I was talking about them doing. I had provided them with screenshots of the serum promo on both occasions to show them that It was advertised as running. Which was completely ignored.
2nd- Yes I received a black Friday promo but that is not what the issue was which was as noted before - they told me they would add the 'promo' serum to my second order and did not and backtracked to say the promo wasn't running then when questioned about it being on the website and clearly presented with evidence was ignored. Thirdly the reward in question ( from their rewards program) that was not added despite trying to add it to my cart at least 5 times and emailing them about it was not added this has nothing to do with Black Friday sales whatsoever. I garuntee they will not be emailing me like they've written in this response. DODGY! Buyer BEWARE

Re: re: OMG lol what even is happening here. They keep changing and re writing their response and saying I had a hundred and something points when I have screenshots of 400+ points and now it's 612 lol what is actually going on this is embarrassing. The same 1.5ml 'promo' is still running too.

Calecim you could have easily admitted to and corrected your mistake in the first place but now you're even blatantly lying on this review. CRAZY!

I have never had such an odd and crazy experience shopping ever!

What a trip!!

Hope this review genuinely helps other buyers... Honestly 🤦🏻‍♀️

23 November 2025
CALECIM® Professional logo

Reply from CALECIM® Professional

Dear Rita,

Thank you again for sharing your feedback, and we’re genuinely sorry that you still feel disappointed and let down by your experience with us. We also want to sincerely thank you for being a loyal customer and ordering from us twice — we truly appreciate your support.

To clarify a few points you’ve raised:

- Your order placed on 16th October fell outside the promotional period for the complimentary 1.5 ml serum. The Mini Serum promotion ended on 28th September, which is why this gift was not automatically included with that purchase.

- On your most recent order, you received a complimentary CALECIM® Professional Multi-Action Cream 50 g, which was the eligible free gift under our Black Friday promotion. The Mini Serum promotion was no longer available at that time.

Regarding your loyalty reward:

- Before your second purchase, your loyalty balance was 124 points.

- Reward in question require a minimum of 300 points to redeem.

- After your second purchase, you earned an additional 229 points, which now places you above the 300-point threshold — meaning you are now eligible to redeem a reward on your upcoming order. Rewards unfortunately cannot be applied if the balance is below the required points, and we’re sorry this was not clearer earlier.

We understand how this situation has felt confusing and frustrating, and we are truly sorry for any miscommunication or inconvenience caused. As mentioned in our previous reply, our customer support team will reach out to you directly to offer a resolution and ensure you feel properly taken care of.

Thank you again for bringing this to our attention.

Warm regards,
The CALECIM® Professional Team

Rated 5 out of 5 stars

Game changer for my skin

Game changer for my skin
I love the serum, it’d pricey but worth it. It plumps my skin and make me look radiant and fresh. A must have

23 November 2025
Rated 2 out of 5 stars

Cream came broken

Cream came broken. I think it was offer so company felt ok to send me broken one.

28 November 2025
CALECIM® Professional logo

Reply from CALECIM® Professional

Dear Gayatri,

Thank you for letting us know, and we’re truly sorry that your cream arrived damaged — this is never the experience we want for our customers. Please rest assured that promotional or discounted items are held to the exact same quality standards as all our products, and we would never intentionally send out a faulty item.

Our team will be happy to make this right for you. Kindly email us at customerservice@calecim.com
with your order number and a photo of the damaged product, and we’ll assist you with a replacement or the best resolution as quickly as possible.

Thank you again for bringing this to our attention.

Warm regards,
The CALECIM® Professional Team

Rated 5 out of 5 stars

High hopes for this scientific breakthrough

Ordering and delivery was easy and prompt. The product itself appears to be wonderful quality. One drop goes a LONG way. As a scientist I’m keenly interested in the research. I realize results won’t occur overnight, but my skin appears to be healthier and more elastic in a very short period of time without a heavy, greasy layer on top of the skin.

27 November 2025
Rated 5 out of 5 stars

Very happy so far

Delivery was very quick and efficient. So far I like the products but it’s too soon to make any real judgements. Still very happy so far. I also appreciated the samples that were included as it gives me the chance to try out products I didn’t order yet.

23 November 2025
Rated 1 out of 5 stars

Horrible customer service

Horrible customer service. Issue is still not resolved.

21 November 2025
CALECIM® Professional logo

Reply from CALECIM® Professional

Dear Jenna,

Thank you for sharing your feedback, and we’re truly sorry to hear about your experience.

Our customer service team responded to your enquiry within 24 hours, but we completely understand that this may not have felt fast enough — especially if we were working across different time zones. We apologise for any inconvenience this caused.

Please rest assured that we are committed to resolving your issue as quickly as possible. If there’s anything still outstanding, kindly reply to our last email or contact us at customerservice@calecim.com, and we’ll be happy to assist you further.

Thank you for your patience, and for giving us the chance to make things right.

Warm regards,
The CALECIM® Professional Team

Rated 3 out of 5 stars

I love the eye serum

I love the eye serum. Will continue to use. BUT….the serum and face cream have an awful smell. I bought multiples to take advantage of the price, but just can’t use. It is a really foul smell.

21 November 2025
Rated 5 out of 5 stars

Of course I was skeptical

Of course I was skeptical. I’ve tried so many eye creams and treatments
But, I have to say this Eye Contour Lifting Cream works! I’ve always had dark circles and in recent years very hooded lids. I’m on my second bottle and so happy that I gave it try!!
My under eyes were looking much improved after the first bottle. Now half way through my second bottle, my lids are definitely improving and I’m getting lots of compliments
I just pray that nothing comes between me and my new best friend!!

19 November 2025
Rated 1 out of 5 stars

I was promised free samples with…

I was promised free samples with purchase and never received them- very disappointing as this is false advertising

27 October 2025
CALECIM® Professional logo

Reply from CALECIM® Professional

Dear Rebecca,

Thank you for taking the time to share your feedback — and thank you as well for being a loyal customer and placing two orders with us. We truly appreciate your support.

I’m very sorry to hear about your disappointment regarding the samples. Our complimentary samples need to be selected and added manually at checkout, and it appears they were not included with your 15 August order for this reason. For subscription orders, samples are not automatically included as part of the recurring shipment, which is why they were also not added to your most recent order.

We never want our offers to feel misleading, and I apologise for any confusion caused. Please feel free to email our customer-care team at customerservice@calecim.com so we can review your orders in detail and find a suitable solution for you.

Thank you again for your loyalty and for sharing your feedback — it genuinely helps us improve.

Warm regards,
CALECIM® Professional Team

Rated 5 out of 5 stars

Calecim delivers on its promises

Calecim is a professional cosmetic brand that delivers on its promises, with visible results from the first application. This is unusual in the cosmetics world; I mean that cosmetic products (moisturizers, serums, etc.) generally tend to build expectations that build over time to fuel sales. I've been using the Professional Serum and Multi-Action Cream for about three months, and my skin has not only rejuvenated but has also gained firmness, elasticity, and a more even texture and tone. In the case of the Professional Serum, less is more, as just one pipette is enough for the face and neck. Your skin will thank you if you include this serum in your daily routine, as well as if you apply it immediately after a microneedling treatment. In my opinion, based solely on my experience, I would say it's worth trying these products, and always remember the golden rule of cosmetic treatments: consistency in product application.

3 November 2025

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