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Company details
Written by the company
Lo specialista della pausa caffè. Vendita dettaglio ed ingrosso caffè in capsule e cialde originali e compatibili dei migliori marchi Lavazza, Illy, Mitaca, Borbone, Nespresso. Spedizione rapida e gratuita
Contact info
Via Verrotti 37 Bis, 65015, Montesilvano, Italy
- 0854454975
- supporto@caffecialde.it
- caffecialde.it
4.4
Excellent
342 reviews
Replied to 16% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Order not shipped, not repliying to emails
I have been waiting on my order to be shipped since the 20th of February, customer service does not reply to my several contacts
4 March 2026
Unprompted review
For great coffee and machine
I've ordered coffee machine and illy capsules from this company a few times now and delivery is always fast and excellent. I had incorrectly ordered the wrong capsule and contacted the company to request for the right capsule and they were very responsive and good communication. I highly reecommend!
31 January 2026
Unprompted review
The order is late one month
The order is late one month. On the site you order all normall an then afther contacting support i get a response they dont have the capsules i ordered . Still waiting to arrive
6 February 2026
Reply from Caffecialde.it Caffe Cialde
Hello, order have been shipped later because producer recalled the product. Was not planned and not controllable from us. We asked if you like another taste but you decided to wait.
I received a broken coffee machine.The…
I received a broken coffee machine.The same day I send them email with photos and video asking replacement for the product as I need it and from 21/11 I am still waiting for their answer.
21 November 2025
Unprompted review
Best price, fast delivery.
Best price, fast delivery. That is what I expect from online store.
10 October 2025
I still haven't received my shipment…
I still haven't received my shipment since June 28th.
2 September 2025
Unprompted review
fast shipping!
7 October 2024
Wrong coffee capsules sent. Do not allow to be misled by this company.
The coffee capsules are not what I ordered. I ordered MItaca and received illi Arabica selection Guatemala. Please refund me or let me know what coffee machine to buy. And please answer e-mails in a timely fashion as professional customer service representative must do. Thanks Elmira
I refer to the fact that I sent 3 emails over the weekend to track down the parcel, but no answer from customer service. I do not create confusion in the order - on the contrary, the seller must get in touch with the buyer to clarify the small details if uncertain. EUR 60 might seem a little amount of money for Italy, but for Bulgaria it is a percentage of the month salary. I was in Catania in May and had the same difficulty in communication with Italians, often converting English into Italian. Despite of the delightful flavor of the Italian coffee, there is still a lot of room for improvement in the Customer service. Do not blame your omissions on customers.
2 August 2024
Reply from Caffecialde.it Caffe Cialde
Hello, we sent right products, you make confusion in the order choosing wrong capsules, we replied same day, our support is not a chat, so have to wait some hours for a reply. We replied in 3 hours and offer a solution, but you can't expect we call every customer worlwide to check if they ordered the correct product for their coffe machine. About the tracking every box have a tracking you receive it directly from DPD/DHL system. Maybe is in the spam.
It’s been three months and no tea has…
It’s been three months and no tea has arrived. They do not answer mails anymore, and i have not got any money back. Do not shop here!
2 August 2022
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