I just wanted to thank the amazing staff and contractors of Cadent who have gone out of their way whilst we and many houses in our area have no gas. Just to name a few of those that have gone... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Had a problem with gas pressure. Engineer called Cadent. Engineers turned up within hours.pressure low confirmed. Road dug underground pipes relined, smart meter moved and reconnected. All in the spac... See more
Company replied
I wanted to say thank you to Cadent Gas for attending an emergency callout within 40 mins this morning due to Gas issue in the house. We had an engineer called Fikri, who showed great care to get our... See more
Company replied
The lads working on Lawton Street outside our shop couldn't have been more accommodating to us. They worked with us to minimise our losses, communicated daily and even helped make sure bins got coll... See more
Company replied
Company details
Information provided by various external sources
At Cadent our job is to connect customers to the gas they use – whether its homes, factories, shops or businesses.
Contact info
Strand 1-3, WC2N 5EH, London, United Kingdom
- cadentgas.com
3.4
Average
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Digging outside my home and damaged my…
Digging outside my home and damaged my property! Didn’t take no accountability and left me to cover my costs
1 June 2025
Unprompted review
Reply from Cadent
Good Morning,
We would like to investigate this further, to enable us to do this we need some more details from you. Please email this review with your full address and contact details to wecare@cadentgas.com or alternatively complete the online form on our website https://cadentgas.com/contact-us/contact-form
Many thanks
Customer Care Team at Cadent
Very good service found the problem and…
Very good service found the problem and rectified it very pleased the person that done the work very professional and easy too talk too very polite.
3 June 2025
Unprompted review
Reply from Cadent
Good Evening,
We would like to pass this feedback onto the relevant engineers, to enable us to do this we need some more details from you. Please email this review with your full address and contact details to wecare@cadentgas.com or alternatively complete the online form on our website https://cadentgas.com/contact-us/contact-form
Many thanks
Customer Care Team at Cadent
Cadent replaced a gas meter
Cadent replaced a gas meter, when filling in the hole on the exterior of the property they left a dent and a scratch resembling the back of a rake or other implement in the side of a vehicle then promptly left, when customer services was contacted they just denied it and told me to contact my insurance.
Total lack of respect for people's property by the excavations team members and you may as well bang your head up a brick wall rather than speak to customer services.
2 June 2025
Unprompted review
Reply from Cadent
Hello Warren
We would like to investigate this further, to enable us to do this we need some more details from you. Please can you email this review with your full address and contact details to wecare@cadentgas.com or alternatively complete the online form on our website https://cadentgas.com/contact-us/contact-form.
Many thanks
Customer Care Team at Cadent
It's more important to have peoples like him and safe
I was very happy with guy that came out as my smoke alarm going off and help took it off
7 May 2025
Unprompted review
Reply from Cadent
Hello Janice
We would like to pass this feedback onto the relevant engineers, to enable us to do this we need some more details from you. Please email this review with your full address and contact details to wecare@cadentgas.com or alternatively complete the online form on our website https://cadentgas.com/contact-us/contact-form
Many thanks
Customer Care Team at Cadent
Cadent service
Engineer arrived quickly advised me fully to explain his role explained all the tests and reasons to me very professional knowledgeable and clean
5 May 2025
Unprompted review
Reply from Cadent
Hello Charles
We would like to pass this feedback onto the relevant engineers, to enable us to do this we need some more details from you. Please email this review with your full address and contact details to wecare@cadentgas.com or alternatively complete the online form on our website https://cadentgas.com/contact-us/contact-form
Many thanks
Customer Care Team at Cadent
British Gas service found a leak from…
British Gas service found a leak from my outside meter. Within an hour of him reporting the serious leak, academy arrived & repaired/replaced faulty parts.
Very quick, efficient & friendly
14 May 2025
Unprompted review
Reply from Cadent
Good morning,
We would like to pass this feedback onto the relevant engineers, to enable us to do this we need some more details from you. Please email this review with your full address and contact details to wecare@cadentgas.com or alternatively complete the online form on our website https://cadentgas.com/contact-us/contact-form
Many thanks
Customer Care Team at Cadent
The guy was very efficient and helpful…
The guy was very efficient and helpful he also talked us through everything.
Service was very speedy
7 May 2025
Unprompted review
Reply from Cadent
Good morning,
We would like to pass this feedback onto the relevant engineers, to enable us to do this we need some more details from you. Please email this review with your full address and contact details to wecare@cadentgas.com or alternatively complete the online form on our website https://cadentgas.com/contact-us/contact-form
Many thanks
Customer Care Team at Cadent
Very knowledgeable workman
Very knowledgeable workman. Helped me confirm my property was safe with the minimum of fuss.
18 May 2025
Unprompted review
Reply from Cadent
Good afternoon,
We would like to pass this feedback onto the relevant engineers, to enable us to do this we need some more details from you. Please email this review with your full address and contact details to wecare@cadentgas.com or alternatively complete the online form on our website https://cadentgas.com/contact-us/contact-form
Many thanks
Customer Care Team at Cadent
Gas leak
Smelt gas outside our house, phoned up and engineer came within an hour of ringing, the leak was traced to next doors gas meter the fault was quickly sorted out and we haven't smelt gas since, the engineer was very friendly, helpful and efficient.
7 May 2025
Unprompted review
Reply from Cadent
Good afternoon,
We would like to pass this feedback onto the relevant engineers, to enable us to do this we need some more details from you. Please email this review with your full address and contact details to wecare@cadentgas.com or alternatively complete the online form on our website https://cadentgas.com/contact-us/contact-form
Many thanks
Customer Care Team at Cadent
A very timely and efficient process for me,an engineer with me within 2 hours
A very timely and efficient
13 May 2025
Unprompted review
Reply from Cadent
Good afternoon,
We would like to pass this feedback onto the relevant engineers, to enable us to do this we need some more details from you. Please email this review with your full address and contact details to wecare@cadentgas.com or alternatively complete the online form on our website https://cadentgas.com/contact-us/contact-form
Many thanks
Customer Care Team at Cadent
Very prompt service
Very prompt service, friendly and helpful engineer.
28 April 2025
Unprompted review
Reply from Cadent
Good morning,
We would like to pass this feedback onto the relevant engineers, to enable us to do this we need some more details from you. Please email this review with your full address and contact details to wecare@cadentgas.com or alternatively complete the online form on our website https://cadentgas.com/contact-us/contact-form
Many thanks
Customer Care Team at Cadent
Great service
Called emergency line when gas stopped. Cadet attended within the hour (on a Sunday) and stayed until issue was resolved. Staff very polite and explained issue etc.
11 May 2025
Unprompted review
Reply from Cadent
Good morning,
We would like to pass this feedback onto the relevant engineers, to enable us to do this we need some more details from you. Please email this review with your full address and contact details to wecare@cadentgas.com or alternatively complete the online form on our website https://cadentgas.com/contact-us/contact-form
Many thanks
Customer Care Team at Cadent
Great efficient service!
Clear, concise and efficient operative. Fast arrival of Engineer who immediately dealt with the issue effectively in a friendly and reassuring manner - very impressed with Cadent's timely and efficient service! 😊
11 May 2025
Unprompted review
Reply from Cadent
Hello Lesley
We would like to pass this feedback onto the relevant engineers, to enable us to do this we need some more details from you. Please email this review with your full address and contact details to wecare@cadentgas.com or alternatively complete the online form on our website https://cadentgas.com/contact-us/contact-form
Many thanks
Customer Care Team at Cadent
Reply from Cadent
Hello
We would like to pass this feedback onto the relevant engineers, to enable us to do this we need some more details from you. Please email this review with your full address and contact details to wecare@cadentgas.com or alternatively complete the online form on our website https://cadentgas.com/contact-us/contact-form
Many thanks
Customer Care Team at Cadent
Professional and very helpful service
Professional and very helpful service
16 May 2025
Unprompted review
Reply from Cadent
Hello Lomesh
We would like to pass this feedback onto the relevant engineers, to enable us to do this we need some more details from you. Please email this review with your full address and contact details to wecare@cadentgas.com or alternatively complete the online form on our website https://cadentgas.com/contact-us/contact-form
Many thanks
Customer Care Team at Cadent
The gas engineer was most helpful,with…
The gas engineer was most helpful,with the gas leak I had he had to turn the gas off.
And he arranged for a British Gas Engineer to come out and fix the gas leak,I had three gas leaks and they were all fixed.
28 April 2025
Unprompted review
Reply from Cadent
Hello Kenneth
We would like to pass this feedback onto the relevant engineers, to enable us to do this we need some more details from you. Please email this review with your full address and contact details to wecare@cadentgas.com or alternatively complete the online form on our website https://cadentgas.com/contact-us/contact-form
Many thanks
Customer Care Team at Cadent
I am not happy what so ever
I am not happy what so ever, they were fitting new pipes outside my house, they broke 2 of my solar lights in my garden, I decided to report it to this company and after I did that the work men broke more on purpose, I would recommend moving everything out of your garden first as they don't have any respect for anybody.
27 May 2025
Unprompted review
Reply from Cadent
Good afternoon,
We would like to investigate this further, to enable us to do this we need some more details from you. Please can you email this review with your full address and contact details to wecare@cadentgas.com or alternatively complete the online form on our website https://cadentgas.com/contact-us/contact-form.
Many thanks
Customer Care Team at Cadent
Unsafe gas meter
Poor customer service, extremely long wait on calls. Not interested in unsafe gas meters but instead want money to come out and move it.
27 May 2025
Unprompted review
Reply from Cadent
Good afternoon,
We would like to investigate this further, to enable us to do this we need some more details from you. Please can you email this review with your full address and contact details to wecare@cadentgas.com or alternatively complete the online form on our website https://cadentgas.com/contact-us/contact-form.
Many thanks
Customer Care Team at Cadent
Very professional company
Very professional company, engineer was very polite and quick to source the gas leak. Nothing was too much trouble excellent service.
28 April 2025
Unprompted review
Reply from Cadent
Good morning,
We would like to pass this feedback onto the relevant engineers, to enable us to do this we need some more details from you. Please email this review with your full address and contact details to wecare@cadentgas.com or alternatively complete the online form on our website https://cadentgas.com/contact-us/contact-form
Many thanks
Customer Care Team at Cadent
Quick and efficient service
The engineer arrived quickly after our plumber reported that the main gas isolator was stuck, and was friendly, polite and thorough, explaining what he needed to do at each point. He finished work as quickly as he was able and left everything tidy afterwards
2 May 2025
Unprompted review
Reply from Cadent
Good morning,
We would like to pass this feedback onto the relevant engineers, to enable us to do this we need some more details from you. Please email this review with your full address and contact details to wecare@cadentgas.com or alternatively complete the online form on our website https://cadentgas.com/contact-us/contact-form
Many thanks
Customer Care Team at Cadent
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