Caden Lane Reviews 1,864

After placing an order on Sunday evening, I come to work the next morning and found out that my coworker ordered the same exact item for a baby shower and it was already shipped to her house. I emailed customer service and I cant tell you on fast they were able to resolve my problem. Amazing!

Prompt and handled my issue with no problem

I love all Caden Lane purchases. I made a mistake today and ordered 2 of the same item & the wrong size in a different item and they so graciously refunded the money to my account & adjusted the size for me.
Great & helpful customer service.
Love the cutest personalized items as well!

What a lovely company! Their communication and helpfulness is above and beyond. I inadvertently put the incorrect address to ship the most adorable baby gifts. I sent the correct information by email and by the next morning, it was fixed with personal email back to me. The products were exactly what I was looking for to send to my niece. So many choices too!

I really wanted the new forest plaid blanket for our upcoming baby boy, but could not tell what green tie knot gown would match. So Caden lane sent me 3-4 options of greens next to the blanket in order to get the perfect match! Absolutely amazing costumer service!!

I have been ordering baby items from Caden Lane since my daughter was expecting my first grandchild. The quality is amazing! I still order toddler pajamas for my grandson. We now have a beautiful granddaughter, and her drawers are full of Caden Lane items. Customer service is top notch! Extremely pleased with everything I've ever bought from this wonderful company. Highly recommend!!

I prevoiusly purchased from Caden Lane and again just recently. What brought me back was the integrity & honesty of the people that own & run the company. The commitment to their customers on the quality of their products, their shipping & return policies & customer service is 5 star. They are a pleasure & very easy to work with especially if their is an issue with a return or shipping & etc.

I have bought 3 personalized blankets for each of my grandchildren when they were born and the quality has been above and beyond! I experienced an issue with one of my items and the support was amazing and quick! Love this little company and would recommend them highly!!!

This company is very deceptive. I ordered an item specifically WITHOUT personalization as the product page and the general return policy indicated that personalized items are not eligible for return. (obvious and no issue there. That makes sense).

Upon trying to return the UNPERSONALIZED item (did not like the color), customer service indicated that the item I purchased was FINAL SALE. This was not indicated while making the order. This was also not indicated while the item was put into the cart. At no point was it made apparent that the item was final sale.

So I contacted customer service and they said that it was indicated on the email confirmation AFTER the item was paid for and purchased. I don’t think I’ve ever experienced such a scammy and shady company before.

They should be ashamed to take advantage of expecting and new mothers.

I ordered a custom blanket, matching sleeper and gift wrapping for $8.00. Had it shipped directly to a friend. They shipped all 3 pieces separately! The gifts weren’t in the gift wrapping! What??? What good is gift wrapping sent separately with no gift inside? Then they refused to refund the gift wrapping!! I’m extremely disappointed. Absolutely zero presentation of my expensive gift. I will not order again.

I ordered an item that was on back-order and didn’t realize but the team was able to assist my query very quickly and they switched my item to a different one within 1 business day!
This is not my first time ordering from Caden Lane and I am always so happy with the products! Their customized stuff is the cutest!!!

They take very long to respond. And when I did, they said they were on vacation. Now my order is on backorder will not be shipped until the end of May. That is ridiculous. The baby will not be able to wear the thing I ordered it was supposed to be for a newborn. I’m hoping to get a refund.

Great and immediate resolution to my needs.

The Caden Lane products are top quality and so cute, and the customer service is superb! I accidently put the wrong size in when ordering pajamas for my grandson, and placed the order. After realizing my mistake, I emailed customer service to see if I could have the size changed. The response was almost immediate. They were so friendly and accommodating, and I am so grateful!

I had such a great experience with Caden Lane! Their customer service is truly amazing, super responsive, kind, and helpful every step of the way. And the bamboo pajamas? Absolutely incredible! They are so soft, high-quality, and perfect for my baby’s sensitive skin. You can really feel the difference. I’ll definitely be ordering again and highly recommend them to any mama looking for comfort and quality 💛

Caden Lane is my favorite for special baby pieces and gifts, offering great quality and unique items. Their unmatched customer service quickly resolved a wrong shipping address issue for me on a weekend. It’s my go-to for any gift.

Caitlin & the entire team at Caden Lane are amazing! They are always available to assist with your order. We needed a gift note added to our order after it was placed & Caitlin jumped on it & ensured it was added! On top of great service, their products are beyond top quality. So soft & everything you could want for your family. I highly recommend Caden Lane!

Customer service was extremely prompt and fabulous when I needed to exchange an item after ordering due to delivery timing. Was very pleased!

I had an issue with my order and they were so quick and responsive to correct the issue.