Ordered boots in January 26, didn't fit so returned by recorded delivery on 19th January. Have still not received refund, will be taking to the small claims court If not refunded this week. Do not u... See more
Company replied
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Ordered Thursday paid for dpd next day delivery no tracking info.. nothing arrived Friday or Saturday turns up Monday sent 3 emails no replies verry poor service very disappointing won't be using thi... See more
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The company dispatched my order very promptly, but having paid for next day delivery, it was disappointing that the carrier failed to deliver for 3 working g days. I did complain because I wanted them... See more
Company replied
I ordered on line but mistakenly ordered two pairs. A telephone call to the lovely Elliot J quickly sorted everything out, refunding and reordering. The boots "Gatcombe slimfit" arrived promptly an... See more
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Company details
Information provided by various external sources
Cabotswood and Quayside, shoes and Boots are hand made in Europe. We design and develop our footwear in the UK.
Contact info
United Kingdom
- cabotswood.com
3.2
Average
22 reviews
Replied to 55% of negative reviews
Typically replies within 24 hours
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Horrible experience
Horrible experience. Never buy from them.
Firstly I emailed them to cancel my order literally with in a few minutes. No response to that email and boots were dispatched nonetheless. Next I wanted to return. Apparently sale boots return is not free. Obviously since I initially wanted to cancel it which they did not, the return has to be paid by me.
Thirdly, i sent the returns to the address mentioned on the website which is a fulfilment center and the return was delivered but no response from the company yet. I have emailed them but clearly no one checks emails here. Its a waste of time and money. I doubt they will read this review either. But i am putting it out here for the benefit of others
21 February 2025
Unprompted review
Very disappointing - boots do not match size guide and very slow customer service
I found some great looking boots, that were described as durable and suitable for country walks - just what I needed. I checked and checked the size guide as I have big calves, but was assured that the boots (Burleigh) would fit.
Sadly, when they arrived, they didn't. I could barely zip them up. I took photos of the measurements of the boots and demonstrated that they didn't match up with the size guide available online.
Customer service have been very slow - and I need to pay to return the boots. They say that they stand by their sizing guide, despite me proving that the boots I received are not the same as the guide.
They did offer to replace the boots with another style, but given the sizing guide is misleading, I don't want to risk it.
Lastly - the company doesn't seem 100% - the website is Cabotswood.com, the customer service contact is @footwearbrands.co.uk and their business name in the Contacts is Long Ashton Shoe Company.
I've also noticed that the boots I bought have been significantly further reduced in price.
2 January 2025
Unprompted review
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