c2c Rail Reviews 

It’s bad the train is always delayed from Grays they are absolutely unreliable

Staff are rude and unhelpful. The prices are extortionate (5.60 for a return that goes 1 stop is a joke!). Trains and stations are always dirty, for the price people pay you would have thought c2c would be able to keep things clean.

Trying to get hold of the Booking Service for school trips is a disaster. I have lots of children looking forward to end of term trips but C2C cant be bothered to reply to emails or pass me through to the people that can actually help. All I kept getting was send an email, email, email! No point in sending emails as we get no responce from them or confirmation that they even received my query. It is a shambles and needs fixing right away to stop the hassle of ordering tickets for school trips. I wouldnt mind but we have to pay for tickets, it's not like we're getting them for free!

Please sort this out immediately please. Thank you

Where is the air con?

Sat on the train melting cause there is no air circulation

Sort it out C2C

Received an email from c2c on 12/05/23 telling me they had cancelled 6 of my daily tickets on my smartcard due to a system failure and that I need to get in touch via email to get a refund sorted for these cancelled tickets. Numerous unhelpful emails and phone calls later c2c are still refusing to refund these tickets even though I have provided them with all the proof they have asked for to confirm I did infact purchase the tickets that were cancelled. My last email sent to them was on 21/05/23 and that email has outright just been ignored by c2c. No acknowledgment and no response. The people that I have dealt with over the phone and via email have been incredibly unhelpful passing the blame off to one another. Useless.

If you need to use the WiFi I would advise using Greater Anglia if you can. It's a bit more expensive but their WiFi almost always works. C2C WiFi never works on computers and is really hit and miss on phones. I knows it's free, but they're still advertising something they don't really have.

Also, Westcliff station is wholly inefficient. The ticket machines often don't work very well and there's only ever one member of staff in the ticket booth and they're always really slow. This isn't my experience today, or yesterday, or last week. This is my experience every time, consistently, entering Westcliff station is like entering a dream state, like being trapped in a crystal by the Goblin King, where all time is forgotten.

I was there once and, as usual, there was a queue to get a ticket. But it was because three members of staff were all talking to this one person about his enquiry, a great use of everybody's time. It took them ten minutes and I missed two trains.

If you speak to Lorraine from Customer service , be thankful. She is an asset to your company , had a lovely chat and gave me good advice :)
Always trusted c2c with my money , book all my tickets with them even though some aren’t even within the Essex zone !
Staff are always helpful and friendly:
Thanks Lorraine , people like you make the company shine 🙂

I paid for train ticket on c2c website that failed to go through on their system. After several phone calls to them and my Bank, they said the ticket charge would be refunded!
I went into my Bank earlier today but there is no sign of a refund ( i guess this will take 3-5 working days to go back in.)

I won't be using their service again due to this bad experience!
In future I will be finding alternative methods of travel when visiting the capital as your "system" cannot be relied upon.
For feedback I would only score your company 0-1 on this occasion. I will spread the word as well on my experience.! Rubbish company as previous people have confirmed !! Trouble is there is no "Customer" in Service these days !!!

I am a regular customer of c2c and get the train everyday because I have to, to get to work and there’s is always problems but can’t complain constantly because they happen consistently. But today was different as the customer service team at benfleet station reduced me to tears due to the fact they made me miss my train, made me feel like it was my fault and made me feel like a criminal even though I had purchased a valid ticket and the real issue was the smart card system was not working. They were so rude and tried to make me feel at fault saying I should have got to the station earlier and it wasn’t their fault even though I got their 5 minutes before the train and went to the machines and to the security person and then to the desk. However they would not let me through the barriers until after I missed my train and continued to tell me all the things I should have done even though I clearly had a valid ticket on my phone. They also made me show that I had a valid railcard, making me feel like I’d done something wrong even though I'm a regular customer that pays. But I also want to point out that even though they let me through the barriers after the train had gone, the smartcard system still was not working and for some reason they chose to make me miss my train. Clearly they just wanted to make me miserable and feel inferior. Rubbish service and ridiculously overpriced. But I have no choice because I have to get to work and have no other option to get in.

C2C is supposed to help people reach their destinations however it does quite the opposite thing. If people choose to take a train in order to get to work or school, in general anywhere they can forget about arriving there on time or at all. Trains are cancelled and journeys are either terminated or distrupted and The only reason givin is apparent signal problems in areas such us East and West Ham but who knows if this is reality or just and excuse used to keep people there. The conpensation they offer or mention at least will not be able to change the circumstances which can affect a persons future especially the ones of Students who are ready to learn and take a step which can affect their life forever.

Absolute joke of a company! Very bad services! Always canceling trains without notice and you have to wait another 30 min for the next, especially in the morning. They are striking for better pay and better conditions, but the truth is their license should be revoked and gave to another company. Not to mention the fares, to the sky!
People have to go to work, not needing this transport just for fun!
Transport (TFL) is a joke in UK, comparing to other countries in Europe.

These trains went down the hill. Became one of the worst. The service is awful

This company is shocking. I have been using them for a few years for commuting to London and it was bad to start with and has got worse over time. Customer service is poor, reliability is poor, the trains are horrible, security is an afterthought, even the company website is a mess. I can’t think of a single reason to use them other than they have the monopoly on rail travel from my location. I’m pretty sure a supermarket chain could run this service better than this bunch of money grabbing extortionists.

I have been getting the c2c for the past few months to get to University and not 1 of these days has it been on time. There is always a fault or failure. Not acceptable when you pay and plan for a service to get you to your destination on time!!

This company should to be reliable, instead today the service is unacceptable.
Without notice, in the middle of the journey they change stops without notifying the people who are travelling.
I do understand there can be emergencies but there is no respect for the passengers who are paying the service.

It was my first time using this service, having to travel from Limehouse station to Basildon.

I had purchased an online ticket. That was a mistake, as it seemed that I could use my oyster card to enter the train station in Limehouse (when leaving the DLR station, they are connected). In fact, there was no way to collect my pre-bought tickets unless I exited the DLR station, and then enter the C2C station via a separate entrance. Sigh. Fine.

When returning from Basildon the same day, I decided to use my oyster / contactless card instead of buying another ticket online, as the ticket collection experience is a nightmare (long queues, you need a purhasing bank card etc). BUT.. apparently the gates didn't support oyster / contactless cards despite seemingly being able to accept so (they had the yellow card reader that every tube station has). Then I had to wait in the queue to buy a ticket from the machine (I would have to wait anyway in order to collect an online ticket, as they don't do QR). When my time to use the machine came, I was quickly presented with about 6-8 options, all RETURN tickets to several places, with several prices. No option to choose a single ticket (not sure if there was another menu, but I genuinely had seconds to buy my ticket as a big number of furious people were waiting behind me to buy / collect their tickets). SO I was forced in essence to buy a return ticket (AMEX wasn't accepted, so i had to repeat the process and use another card which added to the stress). Very bad.

Then the following day I tried to complain online only to get an automated message that I have to go to a C2C STATION (what on earth!!) and collect a complaint form... the whole system seems either like a carefully designed scam or a very VERY lazy business when it comes to customer service. I'd say scam, as the way the ticket machines work is really bad and forces you to spend more money. Unfortunately I'll have to use them again but please DON'T if you absolutely don't have to.

The train iself was good, on time, fairly clean and regular.

Tried to buy tickets online and reached the payment screen. After entering my card details and clicking on confirm to pay. I was taken back to the previous page so I entered my card details and payed again and once again I was returned back a page without receiving an email confirmation of the ticket dispensing code. Without which I am unable to collect the tickets at the ticket machine. I checked my bank account and sure enough the money was taken from my account - twice. I have just requested a refund but was required to provide a screenshot of the confirmation email I never received and not only that bit it will apparently take the 28 days, a whole month just to process the refund. I'm guessing I have to buy the ticket a third time in person later today because I have work to get to and can't sit around for a month for a refund I'll probably be robbed off. At this rate I'm just considering moving to London. I can't be asked to deal with a new problem every few weeks with this incompetent rail service.

They are probably the worst train company ever. They make changes to services when they fancy it & unless you're a clairvoyant you never quite sure when they will be running, consequently you can never book a night out in London unless you like being stranded.

Every weekend there needs to be a problem with the trains. A refund is not enough when wasting your time in the station is taken in consideration. Their trains are always delayed or cancelled or they never run properly to their destination and you need to get off at a station then take the bus to your final destination.This is absolutely disgusting. For paying the price that the ticket is, you would at least expect proper service. Not in this case.

The c2c men specifically at Basildon station are EXTREMELY RUDE.
So many different situations and I never write reviews for anything but they are so rude something needs to be done with not even the way they speak to just people but uni students also. I buy my tickets on my phone and they say I have to collect it which is fair enough but last week I was coming back quite late from uni and I had bought the ticket on my phone and then I went to collect it and he gave me a dirty look and was like to me what if I wasn’t here and then I said well then I would show proof that I have bought my ticket to the man and he goes no you can’t do that. Well what other solution would I have? And he was just being so rude for no reason. If that is not a form of evidence why the hell can we buy them online if we are in that situation?
Also yesterday my ticket wasn’t working and so the man was letting people through and they had already shown their ticket and he hadn’t spoken to me but when I showed him mine he went “I said go” in quite an aggressive way which was unnecessary and rude yet again.
They staff are so rude and there is no understanding. The same issue used to happen to me at Southend central too and the man was so rude to me that he 1 made me cry 2 would not let me through even though I was explaining to him that I got my travel funded and I was showing him proof that I did but there was just a problem with something to do with it that day and he made me separate from my friends on my own in the dark and wanted me to walk all the way around Southend central station in the high street in the dark on my own and I wasn’t even 18 at the time and even a couple members of the public stepped in because they could see how stressed I was getting. There is no understanding and no sympathy. Respect if given where it is showed and with 90% of C2C staff none is shown what so ever.