bythebottle.co.uk Reviews 

153
•
TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

I was looking for a wine my wife had bought with two good friends in a restaurant that she really liked. It is not generally available in supermarkets etc but I found it on bythebottle at a decent pri... See more

Rated 1 out of 5 stars

Experience on site excellent price of purchase brilliant. Delivery company they use absolutely terrible 3 times they have tried delivering 3 times failed. They delivery driver has took 3 pictures 2 w... See more

Rated 5 out of 5 stars

Website is well laid out and easy to use as was the ordering process. Prices are very reasonable and in some cases better than anywhere else. Delivery through DHL, was very fast and all items extr... See more

Rated 4 out of 5 stars

Ordering was easy, good selection, delivery was quick. Website said free delivery over $75 but then when you got to checkout you still had to pay due to area codes - a bit misleading. All in all a goo... See more

Company details

  1. Alcohol Store

Written by the company

bythebottle.co.uk is a premium spirits and drinks store that allows you to find your perfect bottle for any occasion. For gifting, collecting, or for simply enjoying on a Friday night, buy your bottle at bythebottle.co.uk.


Contact info

4.2

Great

TrustScore 4 out of 5

153 reviews

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4.2

All reviews

(153)

13 reviews in the last 12 months

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Rated 5 out of 5 stars

Great customer support

I was worried that my purchase would not arrive in time, but when I called I received assurance that it was on its way. It arrived with time to spare and was delivered with a smile 😃

29 April 2025
Rated 5 out of 5 stars

Easy website to navigate

Easy website to navigate, simple instructions to purchase gin and wine, for 2 different friends as gifts. Delivery advice was updated at all times. I would definitely use this company again.

22 April 2025
Rated 1 out of 5 stars

I placed the order on 28th november and…

I placed the order on 28th november and I still not received my parcel!! The delivery company is the worst company ever and the bythebottle I called them regarding my order if they can investigate the situation...the said will find out and they will send an e-mail...guess what? Nobe-mail, bo call, nobparcel.
The tracking number is not working anymore, the delivery company never called me regarding the order, I just received e-mail when will be delivery the parcel and I was waiting for that all day, at the end nothing, I choose to Collect the parcel, în the day when supposed to send to the point collection the tracking number not working, the parcel totally dissapeard!

I'm still waiting for this 2 company to tell my where is my parcel? So, Thank you so much for wasting my money and my time.

I'll never buy again from here!!

Good Luck!

8 December 2024
Rated 1 out of 5 stars

A savings offer not honored!

1) I was supposed to get “free delivery” based upon the size of my order, and was charged.
2) On not being able to correct this overcharge, I immediately replied using the ‘reply’ link provided. My reply was returned!
3) Once returned, I sent an E-Mail to the address listed, which was NOT returned.
4) As of today, I have received no response nor action to remedy the overcharge.
I think that I deserve at least the courtesy of a response, if not a refund.

2 December 2024
Rated 4 out of 5 stars

Overall wasn't a bad experience

Overall wasn't a bad experience. A little slow on the shipping of the bottle. Not sure whether 4 days (2 working) is norm. Was delivered to me next day though without issue.
The bottle didn't arrive in the wooden box it's shown with, I assume this is for packaging reasons. Haven't bought this one before so cannot confirm for 100% whether it's real. Looks legit with stickers and tag that's factory sealed though.

Overall, not a bad experience. Not a terrible shipping time but might also have fallen into weekend shipping costs with DHL. 8 quid is probably about right for next day delivery with DHL given the package type. I'm not massively knowledgeable though.
I did email them on the day before it got shipped and never got a response though so might just be coincidence and they thought there would be no need to respond. Cannot really give a negative rating on it for just that alone.
It wasn't 5 star experience, but above average/good 4 star.

28 October 2024

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